Gesa Daniel Mpangala
Mwanza,Tanzania
Summary
Accomplished banking professional with extensive expertise in teller operations, digital banking platforms, and electronic funds transfers. Demonstrates proficiency in Microsoft Word, Excel, Access, PowerPoint, and Internet basics. Adept at wire transfer processing, cross-selling, currency exchange, check processing, deposit verification, and debit card issuance. Strong adherence to bank policies and AML compliance with a keen understanding of risk assessment and fraud detection. Committed to providing exceptional online banking support and foreign currency exchange services while aiming to enhance operational efficiency and customer satisfaction.
Overview
16
16
years of professional experience
8
8
years of post-secondary education
Work History
Bank Teller
Standard Chartered Bank (T) Ltd
Mwanza
08.2018 - 04.2025
- Accurately process transactions, provide excellent customer service, manage cash effectively, and contribute to the bank's sales goals by performing below duties.
- Handle customer quarries and complaints through complaints channels and resolve in timely manner.
- Train clients on digital solutions we are offering to adopt the new ways of banking on digital platforms.
- Process daily counter transactions for cash/cheque deposits, withdraws to saving, current and fixed deposit accounts. (involving cash, cheques, inter account transfers), remittances, drafts, telegraphic transfers, currency exchange and other retail clients’ products.
- Issue bank cheques.
- Post internally back-office entries.
- ATM custodian and manage ATM cash.
- Primary vault custodian.
- Monitor and maintain day and overnight teller cash limit not to go beyond maximum threshold.
- Identify customer needs, offer appropriate banking products and services, and contribute to the bank's sales targets by providing referrals to sales team.
- Remain alert to risk of money laundering while assisting banks’ efforts in combating it by adhering to key principles in relation to identifying, knowing clients, reporting suspicious activities, safeguarding records, and not disclosing suspicion to clients.
- Followed up with customers to build long-lasting relationships and boost business opportunities.
- Educated customers about remote banking tools to improve customer service and reduce burden on in-person team.
- Completed currency exchanges following current, accurate rates.
- Solved customer issues and disputes using accurate banking information and policies, maintaining loyalty and satisfaction.
- Consistently met service quality targets by maintaining in-depth knowledge of bank products, services and best practices.
- Sold and cross-sold bank products to new and existing customers.
Bank Operation Officer
Standard Chartered Bank
Arusha
04.2014 - 08.2018
- Confirmed correctness of front and back office posting and giving back-office support to ensure efficient and accurate processing, and to contribute towards continuous improvement in operational efficiency.
- Tracked system problems, offer solutions or report to IT department.
- Ensured compliance with security standards as well as compliance with inspections requirements.
- Printed and distributed month end/daily statements and reports on time.
Bank Teller
Standard Chartered Bank (T) Ltd
Moshi
09.2011 - 04.2014
Research Assistant
Research and Education for Democracy in Tanzania (REDET)
Pemba North
03.2010 - 04.2010
- Company Overview: An organization at the University of Dar es salaam.
- I conducted research titled 'People’s Opinion on the Forthcoming General Election' in Pemba North region.
- An organization at the University of Dar es salaam.
Human Resource Management Intern
Ruvuma Regional Secretariat
08.2009 - 09.2009
- I had my field practice for two months at Human Resource Office of Ruvuma Regional Secretariat. I gained experience of working conditions together with different duties and responsibilities of a human resource officer.
Education
Bachelor of Arts - Political Science and Public Administration
University of Dar Es Salaam
Dar Es Salaam 01.2007 - 01.2010
Secondary Education
Njombe Secondary School
Njombe 01.2005 - 01.2007
Certificate - Secondary Education
Agape Lutheran Junior Seminary
01.2001 - 01.2004
Skills
- Digital banking platforms expertise
- Debit card issuance
- Teller operation systems
- Adherence to bank policies
- AML compliance understanding
- Risk assessment capability
- Teller operations knowledge
- Fraud detection and prevention
- Foreign currency exchange
- Confidentiality assurance
Custom
I do hereby declare all the information given above is true to the best of my knowledge and belief.
Languages
English
Fluent
Swahili
Native
Timeline
Bank Teller
Standard Chartered Bank (T) Ltd
08.2018 - 04.2025
Bank Operation Officer
Standard Chartered Bank
04.2014 - 08.2018
Bank Teller
Standard Chartered Bank (T) Ltd
09.2011 - 04.2014
Research Assistant
Research and Education for Democracy in Tanzania (REDET)
03.2010 - 04.2010
Human Resource Management Intern
Ruvuma Regional Secretariat
08.2009 - 09.2009
Bachelor of Arts - Political Science and Public Administration
University of Dar Es Salaam
01.2007 - 01.2010
Secondary Education
Njombe Secondary School
01.2005 - 01.2007
Certificate - Secondary Education
Agape Lutheran Junior Seminary
01.2001 - 01.2004
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