Gershwin Fergsuon
Retail Supervisor And Driver
Grassy Park, Cape Town
Summary
Proven leader with extensive experience in retail management, notably at Retreat Liquors, where I excelled in customer service management and retail inventory management. Skilled in employee training and team development, I significantly improved store functionality and safety. My problem-solving abilities and proactive approach have consistently enhanced operational efficiency and employee performance.
Overview
16
16
years of professional experience
Work History
Store Manager
Retreat Liquors
11.2021 - 07.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
Department Supervisor
Mr Price Home Main Road
10.2008 - 03.2020
- Maintained clean, organized workspaces for optimal functionality and employee safety.
- Trained team members in successful strategies to meet operational and sales targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Trained as an in-store fire marshall and health and safety officer.
Education
No Degree - Engineering (Welding)
Logra Training Academy
Cape Town, South Africa 04.2001 -
Skills
Customer Service Management
Employee Training
Store Merchandising
Team Development
Driver with PDP
Problem-Solving
Retail Inventory Management
Schooling
Fairmount, Secondary School
Highest grade passed: 10 (2000)
ID Number
ID NUMBER:
8405135103086
Date of Birth:
13 May 1984
Timeline
Store Manager
Retreat Liquors
11.2021 - 07.2024
Department Supervisor
Mr Price Home Main Road
10.2008 - 03.2020
No Degree - Engineering (Welding)
Logra Training Academy
04.2001 -
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