Gershwin Bowers

Core Responsibilities

Client Service & Support:

Provide professional and friendly assistance to clients, addressing their inquiries, complaints, and needs related to their accounts and services.

Banking Transactions: Assist clients with various transactions, including deposits, withdrawals, and other account-related activities.

Product & Solution Expertise:

Offer expert advice and solutions based on Capitec Global One products, which include savings, transactional, credit, and insurance services.

Client Onboarding & Applications:

Accurately gather and capture client information for credit and loan applications, ensuring the process is efficient and timely.

Digital Banking Support: Provide support to clients using Capitec Bank's internet and mobile banking services.

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Client Relationship Building:

Build and maintain positive, productive relationships with clients, aiming to foster trust and loyalty.

Key Duties and Responsibilities

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Client Greeting and Support:

Proactively welcome and assist clients in a friendly and professional manner.

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Queue Management:

Guide clients, manage branch queues efficiently, and direct them to the appropriate service points.

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Self-Service Assistance:

Provide hands-on support to clients at ATMs and other remote or self-service banking platforms.

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Basic Transactions:

Assist with various client transactions and operations within the branch.

• Security Officer - Patrolling and securing the area. Monitoring and analysing CCTV camera footage. Guarding valuables in a secure area. Protecting the company's assets relative to theft, assault, fire and other safety issues. Responding to alarms and emergencies.
• Stock Replenisher - Maintain assigned zones. Monitor stock movement and place merchandise in correct locations. Accurate restocking of products. Consolidate products to minimize space.
• Photo Kiosk assistant - Photo editing, printing and assistance with ID/Visa/Passport photos. Assist in basic computer, internet and printing needs of customers.
• Administrative assistant - Prepping the Covid-19 testing facility in terms of getting equipment ready for the nurses on duty. Assist in writing/typing out medical certificates and issuing results to patients testing for Covid-19.
• Contact: Branch Manager: Phillip Grobelaar +27 76 647 8069 & Nurse Hybre Gericke +27 82 313 7933 - +27 12 333 6080

• Maintaining relationships with clients and external stakeholders and adhere to business, processes and compliance rules.
• Assists clients in micro-lending, savings accounts, transactions and insurance/investment policy queries.
• Responsible for telesales of Old Mutual Finance products as well as acquiring new business by means of presentations at various companies.
• Contact: Branch Manager: Lee-Anne Mattee - +27 21 980 0733

• Prepare and maintain records for sales leads and progress status of accounts
• Emphasize product features and benefits based on analyses of customer's needs, and on knowledge of product capabilities and limitations.
• Sell specialized products or services to assigned clients through telesales or outbound marketing including presentations at companies.
• Building relationships and identifying the prospect's need for the products and services
• Addressing and resolving clients queries and issues.
• Contact: Branch Manager: Zunira Holenbach - +27 21 903 9601 / +27 73 895 1632

• Assisting and advising customers regarding enquiries according to product knowledge and procedures.
• Provide and enforce excellent and pleasant customer service to every customer on every interaction.
• Training employees in all aspects of customer service.
• Assist management to implement, enforce and monitor service levels and standards in the store.
• Providing a communication link between customers and management.
• Initiate and co-ordinate social responsibility activities.
• Contact: Frontline Manager: Zenith Thomas - +27 21 448 9802 / +27 83 896 4714

• Executing all operational activities at the point of sale and ensuring the safe handling of cash at all times.
• Delivering superior customer service offering friendly and professional service to all customers.
• Carrying out and maintaining all merchandising and general housekeeping duties according to the store's visual and merchandise standards.
• Contact: Regional Manager: Marius Frazenburg - +27 82 807 1650