Hi, I’m
PHELOKAZI NZUZO
SECURITY
Rustenburg,NORTH WEST
Summary
Diligent and responsible Cashier with excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness. Offering experience in FOH and BOH roles. Well-organized and dependable with unparalleled dedication to team success, business operations and customer loyalty.
Overview
12
years of professional experience
2
years of post-secondary education
Work History
BIDVESTRustenburg, NW
Security Officer
01.2019 - Current
Job overview
- Strengthened relationships with vendors by maintaining open lines of communication and addressing concerns promptly.
- Assisted HR department in recruiting process by reviewing resumes and scheduling interviews leading to an improved talent pool.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
- Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Interacted assertively but non-confrontationally with personnel and general public.
- Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Responded quickly to incidents and assessed active situations for security concerns.
- Coordinated with other departments to enhance cross-functional collaboration for improved overall security strategy implementation.
R.R.SRustenburg, NW
Security Officer
01.2012 - 01.2024
Job overview
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses
- Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes
- Proved successful working within tight deadlines and a fast-paced environment.
- Resolved problems, improved operations and provided exceptional service.
S.V.A SECURITYRustenburg, NW
Security Officer
01.2018 - 01.2021
Job overview
- Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
- Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles
- Closely monitored dispatch board to triage and prioritize over [Number] daily calls
- Sent out drivers to assist [Number] hourly callers based on locations, needs and worker availability
- Conducted pre-employment background checks on prospective hires as part of the organization''s commitment to maintaining a secure workforce environment.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Assisted in developing comprehensive security policies to address potential risks and protect company assets.
- Collaborated with Human Resources to address employee concerns regarding personal safety, workplace violence prevention, and emergency response protocols.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
Education
DALIBASO SENIOR SECONDARY SCHOOLEASTERN CAPE
High School Diploma
01.2009 - 01.2010
G.A SECURITY TRAINING
from GRADE E,D,C,B AND RETAIL
01.2009 - 12.2009
F.C.A.T.C
from FIREARM COMPETENCY
01.2021 - 03.2021
Skills
Decision Making Aptitude
Staff Management
Document Management
Emergency Response
Visitor tracking
Personnel screening
Detail Oriented
Relationship building and management
Timeline
F.C.A.T.C
from FIREARM COMPETENCY
01.2021 - 03.2021
Security Officer
BIDVEST
01.2019 - Current
Security Officer
S.V.A SECURITY
01.2018 - 01.2021
Security Officer
R.R.S
01.2012 - 01.2024
DALIBASO SENIOR SECONDARY SCHOOL
High School Diploma
01.2009 - 01.2010
G.A SECURITY TRAINING
from GRADE E,D,C,B AND RETAIL
01.2009 - 12.2009