Summary
Overview
Work History
Education
Skills
Phonenumbers
Personal Information
Workemail
References
Timeline
Germaine Hoffman

Germaine Hoffman

2nd Level NOC Network Engineer
Roodepoort

Summary

Here's a short debrief about my background:

"Highly motivated and detail-oriented IT professional with a unique blend of operations and technical expertise. Started career in operations, working with SAPS and monitoring exceptions, panic alarms, and later transitioned into IT. Leveraged hosting and network experience from Afrihost to secure a role at Bitco, where I excelled in troubleshooting and networking, including LtE, PBX, and layer 1-3 operations. Proven ability to meet client requirements and adhere to SLA agreements, with a strong focus on delivering high-quality results."

Experience:

- Operations background

- Transition into IT

- Relevant technical experience (hosting, networking, LtE, PBX)

- Ability to meet client requirements and adhere to SLA agreements

- Strong troubleshooting and problem-solving skills

Overview

18
18
years of professional experience

Work History

2nd Level NOC Network Engineer

BitCo Telecommunication / Link Africa
Johannesburg Graystone Drive
02.2022 - Current
  • NOC Network Support Engineer (Remote Support)
  • Here is a short description of the daily tasks and duties of a NOC (Network Operations Center) Engineer:
  • - Monitor and troubleshoot network issues 24/7

  • - Analyze network performance and identify areas for improvement
  • - Perform routine maintenance tasks, such as backups and software updates
  • - Configure and deploy network devices, such as routers and switches
  • - Collaborate with other teams to resolve complex network issues
  • - Document network incidents and resolutions
  • - Develop and implement network automation scripts
  • - Participate in on-call rotation for after-hours support
  • - Stay up-to-date with industry trends and emerging technologies
  • - Optimize network security and performance
  • - Troubleshoot and resolve technical issues related to network infrastructure, such as DNS, DHCP, and VPN.
  • Note: The specific tasks and duties may vary depending on the organization and the specific role of the NOC Engineer.

WhatsApp Support Consultant

Afrihost ISP
01.2017 - 01.2021

NOC emergency Control Centre

Tracker Connect /Lo-Jack
01.2015 - 01.2017

Emergency Control Agent

Altech Netstar
01.2014 - 01.2015

Senior Bureau Agent

DIGICORE Holdings (C-Track)
01.2006 - 01.2014

Education

Matriculated - High School Administration

Langenhoven High School, Pretoria Capital Park

Contact Centre OPS Customer Relations Management (CRM) -

Damelin college, Pretoria
  • CompTIA A+
  • N+

CFOT (FTTH/FTTB Certified) - undefined

Triple Play College

Comptia N+/ Security + - Network And Security

Currently Studying

Skills

Leadership

Phonenumbers

0827657187, 087135000

Personal Information

  • ID Number: 8407105135080
  • Date of Birth: 10/07/1984
  • Nationality: South African
  • Driving License: Yes Code B

Workemail

Germaine.hoffman@bitco.co.za

References

  • Mr. Stephen Pointer, CFOT Lecturer, pointesa@telkomsa.net, +27842473968
  • Mr.Godfrey Lusenga, Mentor, sbusiso@lusengainc.co.za, +27782243004
  • Trust Memory Mpofu, Bitco NOC Engineer Team Member, Trust.mpofu@bitco.co.za, +27786680978

Timeline

2nd Level NOC Network Engineer - BitCo Telecommunication / Link Africa
02.2022 - Current
WhatsApp Support Consultant - Afrihost ISP
01.2017 - 01.2021
NOC emergency Control Centre - Tracker Connect /Lo-Jack
01.2015 - 01.2017
Emergency Control Agent - Altech Netstar
01.2014 - 01.2015
Senior Bureau Agent - DIGICORE Holdings (C-Track)
01.2006 - 01.2014
Langenhoven High School - Matriculated, High School Administration
Damelin college - Contact Centre OPS Customer Relations Management (CRM),
Triple Play College - CFOT (FTTH/FTTB Certified),
Currently Studying - Comptia N+/ Security +, Network And Security

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Germaine Hoffman2nd Level NOC Network Engineer