Gerhard Prinsloo

Delivery Manager

Pretoria

Summary

Experienced Delivery Manager with a strong track record of leading end-to-end delivery for complex technology and managed services engagements in global, multi-stakeholder environments. Proven ability to drive consistent, high-quality execution that ensures client satisfaction and revenue retention by enforcing delivery best practices, governance, and KPI-led performance oversight. Skilled at building detailed delivery plans, managing risks and dependencies, and embedding standardized frameworks and using AI-enabled tooling to improve predictability, productivity, and operational excellence. Trusted partner to clients and internal stakeholders, adept at leading distributed teams across multiple geographies, managing financial performance, and translating strategic priorities into executable delivery outcomes. Strong communicator with experience in client servicing, escalation management, and continuous improvement that enhances delivery quality, forecast accuracy, and service value.

Work History

Delivery Manager

Kyndryl

05.2021 - 12.2025

Oversaw daily operations of the delivery team, ensuring timely completion of tasks and adherence to company and customer policies.
Managed resources effectively to avoid unnecessary delivery delays.
Engaged customers to discuss business needs and explore opportunities to sell aditional products and services.
Enhanced team performance by providing regular feedback, coaching, and training opportunities.
Coordinated efforts across multiple teams in multiple international locations to optimize staffing levels while meeting customer demand.
Championed a customer-centric approach, consistently seeking feedback from clients to make improvements and enhance the overall delivery experience.
Established performance metrics to track progress towards goals, allowing for adjustments as needed to ensure success.
Managed relationships with key stakeholders to ensure smooth project deliveries and overall satisfaction.
Fostered a culture of continuous improvement through employee and customer.
Monitored customer quality metrics and took proactive steps to implement resolutions and restore acceptable levels.
Worked with vendors to ensure customer queries and concerns were dealt with quickly and efficiently
Collaborated closely with customers to share information about available products and services, increasing utilization and delivery effectiveness.
Acted as a liaison between the delivery team, project team, customer representatives and upper management, effectively communicating concerns and suggestions for improvements.
Improved delivery efficiency by optimizing processes through automation and new ways of working.
Managed expectations and escalations through partnering with Delivery Executives, Consulting partners and Project Leads.
Used customer feedback to build actions which led to improved delivery and value.

Service Integration Lead for Delivery Management

IBM Global Services

05.2005 - 05.2021

Delivered consistent, end-to-end execution across complex projects and managed services, improving client satisfaction and strengthening revenue retention
Increased delivery predictability and reduced execution risk by enforcing standardized delivery methodologies, governance, and KPI-driven oversight
Built trusted executive-level client relationships through proactive communication, transparent reporting, and effective escalation management
Improved SLA adherence and service stability by proactively identifying risks, analysing incident trends, and driving targeted service improvement initiatives
Protected and improved delivery margins through disciplined cost management, accurate forecasting, and effective scope and change control
Increased financial transparency and reduced billing disputes by strengthening forecast accuracy, billing validation, and invoice governance
Improved delivery productivity and operational efficiency through adoption of AI-enabled tooling, AIOps, automation, and standardized delivery playbooks
Enabled data-driven delivery decisions by leveraging analytics for forecasting, capacity planning, and early risk identification
Strengthened cross-functional delivery performance by leading distributed teams, aligning priorities, and fostering accountability and continuous improvement
Improved delivery capability maturity by coaching teams on Advanced Delivery practices, Agile alignment, and performance metrics
Increased presales win confidence by contributing executable delivery models, estimates, and risk-aware solution designs
Reduced downstream delivery risk by ensuring smooth transitions from presales to delivery through validated plans and governance
Improved long-term solution sustainability by enforcing architecture standards and leading integration across platforms and legacy systems
Accelerated customer transformation outcomes through collaborative governance, structured workshops, and continuous service improvement initiatives
Improved portfolio-level delivery health by actively monitoring KPIs, identifying underperformance trends, and driving corrective actions