Gerald Ling
Pretoria,Gauteng
Summary
Detail-oriented Warranty and Motorplan Analyst with over 21 years of experience at BMW. Specialises in dealer support and data analysis, with strong skills in identifying trends. Demonstrates strategic thinking and effective communication, collaborating seamlessly with cross-functional teams. Proficient in SAP, Caesar, and Microsoft systems.
Overview
28
28
years of professional experience
Work history
Specialist: Warranty and Motorplan
BMW SA (Pty) Ltd
Midrand, Gauteng
2010.06 - 2025.10
- Advised senior management team on subject matter, influencing key decisions.
- Conducted data analysis to enhance understanding of critical topics, supporting informed decision-making.
- Developed compelling presentations with relevant data, garnering positive feedback from stakeholders (internal and external).
- Drafted detailed reports after each project completion providing valuable data for continues improvements.
- Managed risk areas in Aftersales department related to Warranty and Motorplan, ensuring compliance and minimising potential issues.
- Facilitated collaborative discussions with technical in on diagnostic protocols based on my findings.
- Oversaw processes for dealers to return parts efficiently to the department.
- Optimize claims assessment processes by creating rules in system (Caesar/SAP) and various projects.
Account manager: Warranty and Motorplan
BMW SA (Pty) Ltd
Midrand, Gauteng
2005.07 - 2010.07
- Processed reimbursement for dealers on claims submitted accurately according to policy.
- Demonstrated thorough understanding of policy terms and conditions for accurate claim assessments of Dealers.
- Managed disputes proactively, reducing the need for litigation actions.
- Prepared detailed reports to highlight trends in claims fraud, aiding risk management strategies.
- Coordinated dealer visits for process checks and staff coaching on systems, improving operational consistency and support.
- Attended training sessions to remain informed on industry changes and regulations, enhancing compliance and service quality.
- Manager Goodwill budget.
- Worked under strict deadlines without compromising quality of work or client service.
Artisan: Auto Electrician
BMW SA (Pty) Ltd: Plant Rosslyn
Rosslyn Gauteng, Gauteng
2000.03 - 2005.06
- Executed static and dynamic testing for equipment chain to ensure safety and compliance.
- Performed electrical re‑works on vehicles to ensure functionality and safety.
Artisan: Auto Electrical
South African Defense Force
Pretoria, Gauteng
1997.07 - 2000.03
- Electrical rework on various vehicle all makes and models including trucks.
Education
Certificate of Higher Education - Matric
Senior Secondary School Eersterust
Pretoria, Gauteng 1991.01 - 1991.11
Artisan - Auto Electrician
Apprenticeship: Auto Electrician
Pretoria, Gauteng 1993.01 - 1997.12
Electrical Engineering - Electrical Engineering
Pretoria Technical College
Pretoria, Gauteng 1996.01 - 1996.04
Certificate of Higher Education: NQF6 - Total Quality Management
University Of South Africa
Pretoria, Gauteng 2002.01 - 2002.11
Certificate of Higher Education - Analytical Analysis Program
University Of Pretoria
Pretoria, Gauteng 2015.01 - 2015.06
Bachelor of Arts - LLB
University Of South Africa
Pretoria, Gauteng 2018.01 -
Skills
- Data Analytics
- Project management
- Research reporting
- Planning and coordination
- Innovative thinking
- Creative problem-solving
- Microsoft Office
- Data visualisation
Languages
English
Fluent
Afrikaans
Fluent
Affiliations
- Playing Golf,
- Reading
References
References available upon request.
Timeline
Bachelor of Arts - LLB
University Of South Africa
2018.01 -
Certificate of Higher Education - Analytical Analysis Program
University Of Pretoria
2015.01 - 2015.06
Specialist: Warranty and Motorplan
BMW SA (Pty) Ltd
2010.06 - 2025.10
Account manager: Warranty and Motorplan
BMW SA (Pty) Ltd
2005.07 - 2010.07
Certificate of Higher Education: NQF6 - Total Quality Management
University Of South Africa
2002.01 - 2002.11
Artisan: Auto Electrician
BMW SA (Pty) Ltd: Plant Rosslyn
2000.03 - 2005.06
Artisan: Auto Electrical
South African Defense Force
1997.07 - 2000.03
Electrical Engineering - Electrical Engineering
Pretoria Technical College
1996.01 - 1996.04
Artisan - Auto Electrician
Apprenticeship: Auto Electrician
1993.01 - 1997.12
Certificate of Higher Education - Matric
Senior Secondary School Eersterust
1991.01 - 1991.11