Georgine Malan

• Implemented medication therapy management programs, resulting in improved patient adherence to prescribed medications
• Performed technical processes required to dispense medications to patients.
• Reviewed prescription to confirm appropriate selection of drug, dose and check for interactions with other medications.
• Completed accurate cycle counts, inventory management and will-calls for customers.
• Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
• Educated patients about possible drug interactions and gave special administration instructions.
• Contributed to revenue growth through effective cost containment measures such as generic substitution whenever appropriate.
• Improved patient outcomes by providing comprehensive medication therapy management and counseling.
• Evaluated drug therapy to drive appropriate medicine use.
• Affixed correct labels to direct patients to correctly take medication as recommended by healthcare provider.
• Counseled customers on medications, appropriate dosage and potential side effects.
• Managed high volume of prescriptions daily while maintaining excellent customer service and attention to detail.
• Streamlined prescription filling process, maximizing accuracy and minimizing wait times for patients.
• Effectively prioritized tasks and organized workflow to increase efficiency.
• Achieved and maintained top customer satisfaction and retention by cultivating productive relationships with patients.
• Worked effectively in fast-paced environments.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Self-motivated, with a strong sense of personal responsibility.
• Excellent communication skills, both verbal and written.
• Organized and detail-oriented with a strong work ethic.

• Assisted other pharmacy staff with drug inventory, purchasing and receiving.
• Complied with pharmacy regulations to increase quality of health care and inhibit criminal abuse of drugs.
• Conducted regular audits of the pharmacy''s controlled substances inventory, ensuring accurate record-keeping and preventing diversion or theft.
• Effectively prioritized tasks and organized workflow to increase efficiency.
• Completed accurate cycle counts, inventory management and will-calls for customers.
• Developed strong relationships with healthcare providers to optimize patient care and medication adherence.
• Exercised leadership capabilities by successfully motivating and inspiring others.
• Identified issues, analyzed information and provided solutions to problems.
• Resolved problems, improved operations and provided exceptional service.
• Reported issues to higher management with great detail.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Improved patient experience by implementing efficient dispensary operations and enhancing customer service.
• Addressed customer concerns promptly, resolving issues efficiently while maintaining high levels of customer satisfaction.
• Trained and guided team members to maintain high productivity and performance metrics.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Demonstrated respect, friendliness and willingness to help wherever needed.

The same work that I have done at Dischem, both as manager and pharmacist.

Same work as I had done at Dischem the last 3 years

Same type of work as what I did at

Dischem the past 3 years