GEORGINA RESHOKETSWE ELIZABETH KUTUMELA
Pretoria
Summary
Highly organised Practice Administrator and Executive Assistant with over 15 years of experience supporting healthcare professionals, executives and multidisciplinary teams. Experienced in medical practice administration, patient coordination, executive support, diary management, medical billing, financial administration and office operations. Known for professionalism, discretion, excellent communication and building efficient administrative systems.
Overview
17
17
years of professional experience
Work History
Practice Administrator
Birkill Physios
08.2022 - Current
- Oversaw daily operations of busy physiotherapy practice to ensure optimal service delivery.
- Coordinate practitioner diaries and patient bookings.
- Process invoicing, payments and daily billing reconciliations.
- Maintained confidential patient records and coordinated with attorneys on overdue accounts to facilitate timely resolution.
- Oversaw inventory levels to ensure adequate supplies for operations, petty cash and executive travel arrangements.
Practice Administrator
Hatfield Wellness Psychologists & Birkill Physios
05.2022 - Current
- Managed patient administration and billing, ensuring smooth office operations.
- Coordinated appointments, optimising schedules for psychologists and physiotherapists.
- Interacted with patients, recording and investigating complaints for recommending remedial actions.
- Answered patients' questions in person, by email, or by phone.
- Maintained strict confidentiality of patient records, adhering to GDPR and other legal requirements.
Executive Personal Assistant
On Point Healthcare
01.2019 - Current
- Acted as the first point of contact for the executive, screening calls and visitors to manage access and protect time.
- Monitored emails and correspondence, prioritising and responding on behalf of the executive to streamline workflow.
- Supported executive leadership by coordinating calendars, compiling reports, preparing tenders, arranging travel and managing correspondence.
- Handled sensitive information with discretion, ensuring compliance with data protection regulations and company policies.
- Managed healthcare projects across departments, ensuring alignment with organisational goals and stakeholder needs.
Executive Personal Assistant
Shattered Voices Heard
01.2012 - Current
- Coordinated executive diary, meetings, and travel arrangements, facilitated seamless management of confidential correspondence.
- Monitored emails and correspondence, prioritising and responding on behalf of the executive to streamline workflow.
- Acted as the first point of contact for the executive, screening calls and visitors to manage access and protect time.
- Handled sensitive information with discretion, ensuring compliance with data protection regulations and company policies.
Data Administrator
Gauteng Tourism
Pretoria, South Africa
01.2010 - 06.2010
- Captured and validated data for quality assurance processes.
- Collaborated with IT team to implement database security measures, protecting sensitive information.
- Used various backup techniques and methodologies to maintain databases.
- Optimised data storage practices, freeing up system resources and improving database performance.
Education
Diploma - Office Administration
Zodiac Commercial School
Pretoria01-2007
Grade 12 - National Senior Certificate (NSC)
Elandspoort High School
Pretoria01-2005
Skills
- Practice Administration
- Executive Assistance
- Healthcare Administration
- Patient Coordination
- Medical Billing & Invoicing
- Diary & Calendar Management
- Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Financial Administration
- Travel Coordination
- Report Preparation
- Records Management
- Customer Service
Languages
English
Afrikaans
isiZulu
Timeline
Practice Administrator
Birkill Physios
08.2022 - Current
Practice Administrator
Hatfield Wellness Psychologists & Birkill Physios
05.2022 - Current
Executive Personal Assistant
On Point Healthcare
01.2019 - Current
Executive Personal Assistant
Shattered Voices Heard
01.2012 - Current
Data Administrator
Gauteng Tourism
01.2010 - 06.2010
Diploma - Office Administration
Zodiac Commercial School
Grade 12 - National Senior Certificate (NSC)
Elandspoort High School