Summary
Overview
Work History
Education
Skills
Work Availability
Timeline

Georgina Mtsheje

Waitress
Cape Town, Franschhoek ,South Africa
Almost everything worthwhile carries with it some sort of risk, whether it’s starting a new business, whether it’s leaving home, whether it’s getting married, or whether it’s flying into space.
Chris Hadfield

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times.

Overview

5
5
years of professional experience

Work History

Waitress

Matthew Gordon
Franschhoek , South Africa
06.2021 - Current
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Used cash registers and credit card machines to cash out customers.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Trained new waitstaff on proper food handling, customer service and safety procedures.
  • Increased sales significantly by upselling higher-end products to customers.

Waitress Supervisor

Kelly Forster
Franschhoek , South Africa
12.2018 - 02.2021
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.
  • Scheduled and rotated staff for adequate coverage and fair distribution of workload.
  • Coordinated kitchen activities with front-of-house staff for seamless and service.
  • Stayed current with industry trends and innovations to boost competitiveness and customer appeal.
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Supervised server staff and simultaneously served personal section of tables.
  • Trained staff members on use of POS system.

Education

N6 Hospitality And Catering Services - Hospitality And Catering Services

Boland College, Cape Town, Paarl
04.2022

Skills

Beverage preparation

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Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Waitress - Matthew Gordon
06.2021 - Current
Waitress Supervisor - Kelly Forster
12.2018 - 02.2021
Boland College - N6 Hospitality And Catering Services , Hospitality And Catering Services
Georgina Mtsheje Waitress