Georgina Mekgwe Mashiane
Administrator In Configuration And Knowledge Management
Pretoria,GP
Summary
Dynamic individual with hands-on experience in Configuration and Knowledge Management and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
9
9
years of professional experience
1
1
Certification
2
2
Languages
Work History
Administrator in Configuration Management
BCX
PRETORIA
04.2016 - Current
- Identification: Identifying Configuration Items to be included in the BMC Remedy CMDB and enforce CI relationships, attributes and lifecycle states of CIs
- Verification: Verify CI Information and load it in the CMDB, IMACD (install, Move, Add, Change and Decommission) of a Configuration Items and Visibility and monitoring of Configuration Items and its attributes and ensure the quality of information in the CMDB using BMC Remedy (ITSM) and ServiceNow
- Reporting: Compile Reconciliation reports to measure the discrepancies between the toolset and to monitor data quality and data accuracy of Configuration Items. And Escalate discrepancies to the supporting teams.
- Processes: Participating in the change control, asset management and monitoring systems process of approving, monitoring, and actioning of tasks and timely go thorough disposition of change requests and Incident’s request under BMC Remedy and ServiceNow CMDB and Ensure Configuration Practices are such as ITIL and ISO are met.
- Auditing: Review and audit data integrity of a Configuration Items in the CMDB to design decision and modification
- BMC Remedy, ServiceNow and SmartIT
- Asset management, change management, Incident management, Event Management and Availability and Capacity
- Coordinated with IT Service Management department to upgrade software, ensuring all systems are up-to-date and running efficiently.
Administrator in Knowledge Management
BCX
PRETORIA
04.2016 - Current
- Accuracy and timelines on Knowledge Article management (creation, Publishing, Roll-out and maintenance)
- Provide necessary analysis and recommendations using available data that will be useful to day-to-day operations.
- Constant communication with customer, account team and supplier to ensure up to date information on all knowledgeable documents.
- Supported Incident Management and Service desk process for delivering training to all new users.
- Works with Knowledge Management in the Self-Service Portal by searching and viewing all types of knowledge articles and resolving their issues using relevant knowledge articles.
- Ensuring that the IT organization can gather, analyze, store, and share knowledge and information.
- Plan, develop, stand up, support, and promote collaborative tools and techniques such as communities of practice to facilitate sharing of ideas and work among internal teams and external partners.
- Ensuring that the knowledge generated within the organization is made easily visible, available, and useful to seekers.
- Identifying the individuals in the organization with knowledge in specific areas which are critical to the performance of the organization and enrol them in the process of managing knowledge.
Education
Diploma - Information Technology
PC Training And Business College
South Africa01.2012
NQF Level 4 - Technical support
PC Training And Business College
South Africa01.2010
Skills
Certification
ITILv3 Foundation
References
- Sandu, Mjana, Supervisor, Sandu.Nonyana@bcx.co.za, 011 266 5912, 076 525 2684
- Alicia, Bana, Configuration Management Coordinator, BANAAN1@telkom.co.za, 084 090 3908, 011 266 6079
Timeline
Administrator in Configuration Management
BCX
04.2016 - Current
Administrator in Knowledge Management
BCX
04.2016 - Current
Diploma - Information Technology
PC Training And Business College
NQF Level 4 - Technical support
PC Training And Business College
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