George Ramaduba Moloantoa

• Built relationships with customers to encourage repeat business.
• Solved customer challenges by offering relevant products and services.
• Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
• Assessed customer needs and utilized suggestive selling techniques to drive sales.

• Enhanced customer satisfaction by providing timely and accurate product information.
• Escorted customers to consumable displays, assessed needs and suggested products to fit needs.
• Assisted customers in locating desired items quickly, resulting in improved shopping experiences.
• Managed product returns efficiently, minimizing financial losses while maintaining positive customer relationships.

• Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration.
• Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.

• Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
• Performed troubleshooting and diagnosis on malfunctioning equipment.
• Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
• Trained new technicians on standard operating procedures, ensuring consistency across the team.
• Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
• Optimized system performance thorough testing and analysis.
• Improved system efficiency by implementing regular maintenance schedules for all technical equipment.

Electrical and/or electronics repairs and maintenance within the casino technical department, troubleshooting machines and performing general maintenance tasks and repairs, including floor calls.

Assisting the Slots manager in the smooth running of the technical side of casino operations, both with the slot machines and all other casino-related equipment.

• Performed troubleshooting and diagnosis on malfunctioning equipment.
• Assist in duties of a safety nature as requested by the ship command, i.e., safety drills; port manning, or gangway duties.
• Maintaining a safe work environment by strictly adhering to established safety protocols and guidelines.
• Alterations of slots floor machines and servicing bill accepting device, including arcade machines, ATM/cash dispensers, and cage equipment.
• Assist in analytical data from gaming machines, as per Casino Executive Office. Assist in hand-paid jackpots and collection of machine bill stackers during slots revenue counts.
• Assist in slots related promotions, providing high level of guest service

• Performed troubleshooting and diagnosis on malfunctioning equipment.
• Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
• Trained new technicians on standard operating procedures, ensuring consistency across the team.
• Constantly observed and monitor the slots operation to prevent customer theft, maintaining an understanding and promoting the Sun International features offered by player tracking system, GRIPS(Gaming Related Ethernet and Protocol Systems ) and CMS (Casino Management System)
• Optimized system performance thorough testing and analysis.