George Sikhundla
Support Engineer
Trichardt,MP
Summary
I'm a Support Engineer employed at Digital Industries (Pty) with 4+ year experience in the ICT sector. I’m currently based at a client site and part of the CCII Specialized Systems team within the Sasol Limited group in the ICT operational environment. I have gained vast experience and acquired valuable skills in the years I have worked in the ICT sector which I strongly believe can make me a potential asset for any organization, I strive to learn and grow. I’m always looking for new challenges and try to formulate solutions. I pride myself in delivering a quality service to all stakeholders and I often go the extra mile to reach my objectives and I always aim to build a rapport with my colleagues and clients.
Overview
4
4
years of professional experience
5
5
Certifications
1
1
Language
Work History
Support Engineer
Digital Industries
11.2022 - Current
- Ensured business continuity with the development and implementation of disaster recovery plans.
- Optimized network performance by collaborating with network engineers to fine-tune settings and configurations.
- Boosted system reliability by conducting thorough testing and troubleshooting procedures.
- Diagnosed network problems involving combination of hardware, software, power and communications issues.
- Installed, supported and maintained company hardware and software infrastructure according to best practices.
- Protected forensic value of data and established monitoring and incident reporting and response procedures.
- Documented technical issues and solutions to enable tracking history and maintain accurate logs.
- Reduced downtime through proactive monitoring and timely resolution of server issues.
- Improved security measures with regular patch updates and vulnerability assessments.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Gained strong leadership skills by managing projects from start to finish.
IT Technical Support Specialist
Project Presentations (PPIT)
08.2022 - 11.2022
- Exceeded customer satisfaction targets with prompt response times and thorough issue resolution.
- Configured hardware, devices, and software to set up work stations for employees.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Patched software and installed new versions to eliminate security problems and protect data.
- Employed remote support tools effectively for efficient troubleshooting of offsite issues.
- Translated complex technical issues into digestible language for non-technical users.
- Used ticketing systems to manage and process support actions and requests.
- Created user accounts and assigned permissions.
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and network switches.
- Tested new software and hardware prior to deployment.
- Researched and identified solutions to technical problems.
- Developed strong communication and organizational skills through working on group projects.
- Managed IT asset inventory efficiently, ensuring accurate tracking and timely replacement or upgrades as needed.
Technical Officer - Customer Engineer
Business Connexion
07.2021 - 07.2022
- Identified issues, analyzed information and provided solutions to problems.
- Proved successful working within tight deadlines and a fast-paced environment.
- Improved help desk ticket resolution times through diligent prioritization of requests based on urgency level.
- Implemented proactive maintenance plans for desktop and laptop systems to prevent potential problems and extend equipment life.
- Maintained support policies and methods of support delivery to provide technically accurate solutions to users.
- Supported remote employees by setting up secure VPN access points that enabled them to work efficiently from offsite locations.
- Optimized PC performance through regular updates, patches, and system upgrades.
- Assisted in the planning and execution of IT audits to ensure compliance with industry regulations and best practices.
- Assisted in the planning and execution of office relocations, ensuring minimal disruption to business operations during the transition period.
- Performed encryption, firewalls and patch management to implement and maintain system security.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Performed data backups regularly to safeguard critical information against loss or corruption due to system failures or security breaches.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Paid attention to detail while completing assignments.
Field Service Engineer
Datacentrix
02.2021 - 07.2021
- Configured hardware, devices, and software to set up work stations and laptops for employees.
- Increased cybersecurity measures by conducting regular vulnerability assessments and applying critical patches as needed.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Evaluated emerging technologies for potential implementation within the organization, keeping abreast of industry trends to maintain a competitive edge in IT services provided by the company.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Created user accounts and assigned permissions.
- Participated in planning sessions for IT projects, contributing technical expertise to ensure successful project outcomes.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Worked well in a team setting, providing support and guidance.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Gained extensive knowledge in a large organization supporting more than 300 users.
- Self-motivated, with a strong sense of personal responsibility.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
IT Intern
Datacentrix
02.2020 - 01.2021
- Replaced defective components and upgraded office equipment per technology plan.
- Supported team needs with research and problem-solving abilities.
- Supported IT department in handling technology rollout and maintenance.
- Conducted system patching and software updates to field laptops using remote access software.
- Participated in code reviews, learning best practices from experienced team members while providing constructive feedback.
- Shadowed personnel to learn appropriate methods for solving customer issues and troubleshooting technical problems.
- Researched new technologies to boost information security.
- Worked with vendors to resolve problems with services, equipment, or inventory.
- Provided technical support, resolving IT issues to maximize productivity for team members.
- Performed tests of functionality, security, and performance of different workstations and devices.
- Installed application software and upgrades, virus protection, and drivers.
- Helped department set up equipment for meetings, events and operations.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Delivered assistance and support for team-based IT projects.
- Followed work orders precisely to identify equipment needed, materials required and sequences to correctly completing assignments.
- Learned and adapted quickly to new technology and software applications.
- Passionate about learning and committed to continual improvement.
Education
Bachelor of Science - Information Technology
CTI Education Group
Pretoria, South Africa 04.2001 -
Skills
Problem-Solving
Troubleshooting
Windows Server
Active Directory
Virtualization
Systems Administration
Hardware
Communication Skills
Networking
SQL
Documentation
Education
Hoërskool Kriel, Kriel, 2014, English Home Language, Mathematics, Business Studies, Life Orientation, Life Sciences, Physical Sciences, CTI Education Group, 2017, Bachelor of Science in Information Technology (BSC IT), Programming in Java, Operating Systems, Internet, Programming and E-commerce, Introduction to Business Management, Networking Technologies, Project Management
Contact Details
0739661344
Physical Address
10 Van Der Merwe Street, Trichardt, 2302
Driver License
C1
Personal Information
- ID Number: 9609215284083
- Date of Birth: 09/21/96
- Gender: Male
- Nationality: South African
- Marital Status: Single
References
- Brighton Shithlangu, Site Supervisor, Exxaro Matla Coal, Brighton.Shithlangu@exxaro.com, 081 428 8148, 012 307 5248
- Thobile Maseko, Operations Manager - Onsite Operations, Business Connexion, Thobile.Maseko@bcx.co.za, 065 999 2331
- Nick Els, Technical Support Manager, Digital Industries - EOH, nicolas.els@eoh.com, 082 927 1998, 087 405 8482
- Chris Sibisi, Principal Support Engineer, Digital Industries - EOH, chris.sibisi@eoh.com, 061 429 7832, 087 405 8445
- Lourens Meintjies, Operations Team Lead, Digital Industries - EOH, lourens.meintjies@eoh.com, 079 765 3027, 087 405 8471
Certification
Dell Client Foundations
Timeline
Windows Server 2022 Implementing Group Policy
11-2024
ServiceNow IT Leadership Professional Certificate
01-2024
Dell Poweredge Corrective Maintenance
10-2023
Dell Client Foundations
09-2023
Introduction to Cybersecurity Foundations
02-2023
Support Engineer
Digital Industries
11.2022 - Current
IT Technical Support Specialist
Project Presentations (PPIT)
08.2022 - 11.2022
Technical Officer - Customer Engineer
Business Connexion
07.2021 - 07.2022
Field Service Engineer
Datacentrix
02.2021 - 07.2021
IT Intern
Datacentrix
02.2020 - 01.2021
Bachelor of Science - Information Technology
CTI Education Group
04.2001 -