George Mutyasira
Logistics & Stock Controller
Kuils River,WC
Summary
Proven track record in enhancing inventory accuracy and optimizing warehouse organization at Rapple Furniture, demonstrating exceptional skills in stock management and clear communication. Excelled in logistics coordination and customer assistance, significantly improving supply chain efficiency and customer satisfaction. Adapted quickly to new systems, showcasing a strong willingness to learn and a results-driven approach.
Overview
12
12
years of professional experience
Work History
Sales & Stock Controller
Rapple Furniture
06.2024 - 07.2024
- Enhanced inventory accuracy by conducting thorough stock audits and addressing discrepancies promptly.
- Maintained detailed records of all stock movements, providing valuable data for decision-making purposes.
- Coordinated with quality assurance team to ensure that incoming products met established quality standards, preventing potential stock issues related to defective items.
- Performed root cause analysis on inventory discrepancies, implementing corrective actions for long-term resolution.
- Managed the implementation of a new inventory management system, resulting in more accurate tracking and forecasting capabilities.
- Participated in cross-functional teams to improve overall supply chain efficiency, including coordination between warehousing, transportation, and procurement departments.
- Optimized warehouse organization for improved accessibility and faster order fulfillment times.
- Supported sales team by ensuring product availability, contributing to higher customer satisfaction rates.
- Maintained effective team member communication.
- Answered customer questions and provided detailed product information.
- Greeted customers and directed to requested products.
- Processed and packaged stock items for customer purchases.
- Picked and packed order items.
- Followed orders precisely for correct items, sizes and quantities.
Logistics Administrator
Rapple Logistics
07.2023 - 05.2024
- Prioritized tasks effectively during high-pressure situations, ensuring timely completion of critical projects and minimizing disruptions to daily operations.
- Developed comprehensive reports on logistics performance, enabling informed decision-making by senior leadership.
- Enhanced warehouse organization by establishing a clear labeling system and efficient storage layout.
- Streamlined inventory management by implementing effective tracking systems and procedures.
- Maintained detailed records of shipments, tracking progress from order placement to final delivery.
- Resolved logistical issues promptly, minimizing disruptions to business operations and maintaining strong client relationships.
- Reduced shipping costs through strategic carrier negotiations and route optimization.
- Coordinated transportation schedules, ensuring timely deliveries and customer satisfaction.
- Collaborated with cross-functional teams to optimize supply chain operations and achieve company objectives.
- Provided support to commander and executive staff members.
- Created reports to provide insights into logistics operations and performance.
- Updated and maintained databases to track shipments and inventory.
- Coordinated shipments and tracked progress to facilitate timely delivery.
Bartender
Bossa (Tygerfalls, Soneike & Vredekloof)
01.2015 - 06.2023
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Followed strict recipes and drink measurements to minimize product used.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
Front of House Manager
Bella Ballota
01.2013 - 12.2014
- Performed cash handling activities and secured nightly bank deposits.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Developed and maintained relationships with vendors and other business partners to establish trust and build rapport.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Resolved guests complaints while maintaining positive customer environment.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Analyzed customer feedback and implemented strategies to improve customer satisfaction.
- Utilized upselling techniques to maximize revenue and increase customer satisfaction.
- Enhanced customer satisfaction by implementing effective front of house management strategies.
- Handled reservation system proficiently utilizing guest information in order to enhance their overall dining experience.
- Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
- Boosted team morale through regular performance feedback sessions and recognition of exceptional work.
- Improved staff retention by fostering a supportive work environment and providing ongoing training opportunities.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Education
Diploma - Education
University of Zimbabwe
Zimbabwe 04.2001 -
Certificate - Basic First Aid (Level 1)
SEESA
Cape Town 04.2001 -
Skills
Excel
Warehouse Management
Warehouse Organization
Outlook
Merchandise receiving
Logistics Management
Shipping coordination
Punctual and Reliable
Willing to Learn
Clear Communication
Order Receiving
Customer Assistance
Timeline
Sales & Stock Controller
Rapple Furniture
06.2024 - 07.2024
Logistics Administrator
Rapple Logistics
07.2023 - 05.2024
Bartender
Bossa (Tygerfalls, Soneike & Vredekloof)
01.2015 - 06.2023
Front of House Manager
Bella Ballota
01.2013 - 12.2014
Diploma - Education
University of Zimbabwe
04.2001 -
Certificate - Basic First Aid (Level 1)
SEESA
04.2001 -
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