Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Timeline
Hi, I’m

George Mponda

Barista
Cape Town
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
George Mponda

Summary

Focused and versatile professional with undeniable talents in customer service and specialty drink preparation. Multi-tasker dedicated to customer service and engagement. Works great under pressure. Friendly Barista enjoys creating memorable beverages for customers in busy establishments. Good communicator and known for engaging people from diverse cultures and backgrounds. Enthusiastic demeanor coupled with enduring composure during busy peak periods. Mission-driven Barista Manager with excellent communication and teaching skills and infectious love of coffee. Maintains calm, mature and professional demeanor and proactive approach to problem-solving and staff management. Over Number years of experience in specialty drink establishment with focused perspective on executing high-functioning coffee bar. Friendly team player dedicated to making delicious specialty coffee and tea beverages and contributing to safe, welcoming cafe environment. Fast learner and adapter to new circumstances and challenges paired with in-depth knowledge of coffee-making equipment operations. Works well under pressure and in fast-paced settings. Personable team member experienced in crafting specialty coffee and teas and providing superior customer service. Fluent in range of coffee beans, origins and blends. Dedicated to providing unique service to coffee enthusiasts in fast-paced environments. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.

Overview

8
years of professional experience
2
Certifications

Work History

Seattle Coffee Company
Cape Town

Lead Barista
02.2017 - Current

Job overview

  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
  • Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
  • Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
  • Designed and adjusted work schedules to meet business demands.
  • Developed coffee beverage menu, recipes, specialty coffee drinks, and appropriate menu pricing.
  • Served customers quickly and efficiently and created strategies to prevent delays.
  • Collaborated with cafe management to design and implement promotional strategies for cafe items.
  • Presented process improvement ideas to leadership team to cultivate professional, friendly and efficient work environment.
  • Created new training guidelines, and provided staff orientation and training.


  • Train new baristas the nature of preparing the cold and hot beverages based on the company guidelines.
  • Grooming new leaders and create a better room for every barista under my supervision.
  • Customer service is my first priority

12 Apostle Hotel & Spa
Cape Town

Barista Intern
08.2017 - 10.2017

Job overview

  • Maintained regular and consistent attendance and punctuality.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive
  • WORK EXPERIENCE
  • [12 Apostles Hotel and Spa] [Barista Intern]
  • October 2016 – November 2016
  • [Duties include preparing hot and cold beverages / customer service and stock taking .]
  • [Primi Restaurant ] : [Barista / Bartender ]
  • [February 2015]–[August 2015]
  • [Table setting / preparing soft hot & cold beverages / preparing corktails
  • BITCC ( IHEALTH MEALS) [Kitchen Chef Assistant]
  • [July 2013]–[October 2014]
  • [Preparing hot and cold meals with recipe / Cleaning / Delivery and lead shift
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.

Seattle Coffee Company
Cape Town

Assistant Manager
12.2015 - 01.2017

Job overview

  • Reviewed sales and gross profit report to assess company efficiency.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.

Education

Zingwangwa High School
, Blantyre

Certificate from Secondary Education
01.2022 - 11.2005

Learn To Earn Academy
, Khayelitsha

Trained Barista from Barista Cause
07.2016 - 11.2016

Skills

    Menu memorization

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Certification

[Trained Barista] Training - [6 months]

Availability
See my work availability
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Timeline

Zingwangwa High School

Certificate from Secondary Education
01.2022 - 11.2005

Barista Intern

12 Apostle Hotel & Spa
08.2017 - 10.2017

Lead Barista

Seattle Coffee Company
02.2017 - Current

Learn To Earn Academy

Trained Barista from Barista Cause
07.2016 - 11.2016

Assistant Manager

Seattle Coffee Company
12.2015 - 01.2017

[Trained Barista] Training - [6 months]

11-2015

Certified [Job Title], [Company Name] - [Timeframe]

George MpondaBarista