George Mokake
Sales/Collection/Call center Agent
Randburg
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
18
18
years of professional experience
Work History
Sales Agent/ Customer service
Electronic Toll Collection
04.2012
- Registration of road users and selling Car tang to road users
- Answering Calls from users for complaints they had regarding charges, duplicate number plates to load their tags.
- Resigned
CIC AGENT CRR
Coca Cola BSA
09.2023 - Current
- The receipt and management of all customer orders, the entry of these into SAP, the follow-through on availability issues with internal departments and handover of these to the CAS.
- The entry of customer supplied forecasts into the APO system for subsequent loading into SAP, the verification that the data is as supplied by the customer when entered the system.
- Evaluate ATP & OTIF issues and work with the Supply Management team, Customer Account Specialists and Demand Planners to ensure all issues are resolved and long-term corrective actions put in place to reduce repeats.
- Documentation Management
- The creation of all customer related documentation to support the shipment, export and import of all customer orders. This involves both manual and system generated documents, and interaction with both internal departments and external bodies to support some customer requirements.
- The invoicing of all orders, at time of shipment to support accurate and timely financial and volume reporting.
- Process improvement and standardization
- Lead process standardization and improvements under CS Operations role. Work with SAP team for any SAP improvements or changes impacting customer data, orders or forecast.
- Coordinate, lead and support projects that will positively impact CRM transactional processes
- Support the implementation of new supply chains and business models, working to integrate these into normal CPS business.
- Complaint management and customer satisfaction
- Log all customer related complaints, queries and OTIF issues into SAP. Track and trend customer concerns / complaints, to facilitate development of corrective actions. Follow-up with internal stakeholders to ensure timely closure out of issues.
- Coordinate and track customer feedback through surveys, VOC activities, etc. on a regular basis. Compile reports and analyze once data is available. Track and coordinate actions from internal stakeholders.
- A key requirement regarding all the responsibilities of this role is the development of a very effective working relationship with the CRM Specialists in supporting customer requirements and requests in a timely and effective manner.
- Currently using Microsoft D365 to place order for customer's and logging cases
Debt Collection Agent
Transactional Capital Recoveries
08.2019 - 08.2020
- Debt collection agent, doing hard collection and educating debtors the importance of paying their account, meeting daily, weekly, and Monthly targets
- Doing collection for Retail Banks, retails stores.
Debt Collection Agent
JD Group
09.2014 - 08.2015
- Debt Recovery Collection from retail consumer, Bradlow's, Hi-Fi cooperation, Rusell's, Rochester, Incredible connection.
- Logging call complaints for debtors that were not happy with billing process.
- Also making sure to meet monthly target as per requirement Negotiation and conflict resolution skills, knowledge of legal requirement
Debt Collection Agent
Traffic Management Technology
08.2013 - 06.2014
- Debt Recovery Collection from e-toll road users, send statement and invoices.
- Logging call complaints for users that were not happy with billing process.
- Also making sure to meet monthly target as per requirement Negotiation and conflict resolution skills, knowledge of legal requirement
Call center Agent
Merchants
03.2008 - 09.2010
- Answering calls and responding to customer request
- Provide customers with products and service information
- Transfer customer calls to appropriate department
- Identify research and resolve customer issues using computer system
- Follow up on customer inquiries immediately resolved
- Complete call logs and Problem resolution and decision making
- Resigned
Education
Grade 12 certificate -
Ntsu Secondary School
12-2005
B-Tech (Certificate) - undefined
Merchants
12-2008
Call centre (Certificate) - undefined
Cornerstone
12-2007
Skills
Making sure that examining belief in the value of group work for all members and,
Also legitimize questioning and critically examining what is presented by all members
Also making sure that I apply self-learning and self-coaching skills
My self-knowledge provides the personal integrity to engage in rewarding action-oriented relationships
Awards
Training and Certifications (Transactional Capital Recoveries) Completed: JULY 2020, YES4Youth Work Readiness Training, Work place readiness, Financial literacy, Time Management, Communication, Entrepreneurship, Innovation, Customer Service, Pricing and Marketing
Timeline
CIC AGENT CRR
Coca Cola BSA
09.2023 - Current
Debt Collection Agent
Transactional Capital Recoveries
08.2019 - 08.2020
Debt Collection Agent
JD Group
09.2014 - 08.2015
Debt Collection Agent
Traffic Management Technology
08.2013 - 06.2014
Sales Agent/ Customer service
Electronic Toll Collection
04.2012
Call center Agent
Merchants
03.2008 - 09.2010
B-Tech (Certificate) - undefined
Merchants
Call centre (Certificate) - undefined
Cornerstone
Grade 12 certificate -
Ntsu Secondary School