George Lourens
Recovery Residence Manager
PRETORIA EAST
Summary
Proven leader in property management, adept at crisis management and fostering resident satisfaction, significantly reduced turnover at Victory House. Skilled in budgeting and team collaboration, I excel in creating efficient, inclusive environments. My strategic approach to staff training and resident care has consistently enhanced operational efficiency and community well-being.
Overview
17
17
years of professional experience
Work History
Recovery Residence Manager
Victory House
02.2023 - Current
- Monitored resident health conditions closely, adjusting care plans as needed to maintain optimal wellbeing levels.
- Provided ongoing training opportunities for staff members, equipping them with the skills needed for career advancement within the organization.
- Coordinated with maintenance teams to ensure timely repairs and upkeep of the facility''s infrastructure.
- Assisted in resolving any conflicts or disputes among residents promptly, promoting a peaceful living environment.
- Streamlined daily operations for improved efficiency, prioritizing tasks and delegating responsibilities to residents.
- Enhanced resident satisfaction by implementing personalized care plans and addressing individual needs.
- Promoted an inclusive atmosphere at the residence by embracing diversity among both staff and residents, fostering a sense of belonging for all.
- Developed strong relationships with residents and their families, addressing concerns and providing updates on progress.
- Reduced resident turnover by fostering a supportive and comfortable living environment.
- Promoted positive relations between residents and staff.
- Supported personal needs of residents dealing with diverse conditions.
- Solved grievances and complaints by collaborating with residents.
- Enforced policies and safety standards through building and room rounds.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
- Conducted weekly meetings with students to review goals, address issues and provide support.
Sales Manager
MTN World Sound Electronics
10.2013 - 06.2019
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Salesperson
MTN
03.2012 - 09.2012
- Worked to build relationships with customers and built potential for additional sales.
- Increased sales and customer satisfaction through personalized servicing.
- Improved customer service and telecommunication skills to build lasting relationships.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
Assistant Manager
MTN
10.2007 - 01.2012
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Education
High School Diploma -
Elspark Technical
Elspark 04.2001 -
Skills
Property Management
Budgeting and financial management
Property Inspections
Marketing and Advertising
Technical aptitude
Crisis Management
Resident monitoring
Family relationship development
Teamwork and Collaboration
Microsoft Office
Time Management
General Housekeeping
Staff Meeting Coordination
Multitasking
Problem-solving abilities
Resident Supervision
Self Motivation
Excellent Communication
Adaptability and Flexibility
Analytical Thinking
Staff Training
Healthy Habits Promotion
Languages
afrikaans
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Recovery Residence Manager
Victory House
02.2023 - Current
Sales Manager
MTN World Sound Electronics
10.2013 - 06.2019
Salesperson
MTN
03.2012 - 09.2012
Assistant Manager
MTN
10.2007 - 01.2012
High School Diploma -
Elspark Technical
04.2001 -