George Lebogang Motshabi
Regional Opreations Manager
Bloemfontein
Summary
Experienced with managing banking operations and driving team performance to achieve business goals. Utilizes strategic planning,effective leadership with stakeholder management to enhance operational efficiency. Track record of fostering strong client relationships and implementing successful financial strategies.
Overview
28
28
years of professional experience
Work History
Regional Operations Manager
First National Bank
06.2011 - Current
- People and Leadership
- Recruitment of experienced and competent personnel
- Interpreting and communicating of the business unit strategy
- Quarterly discussion of personnel performance management
- Training Coaching of staff
- Representating the company on the disciplinary hearing
- Operations Management
- Managing the operations of offsite-ATMs in Northern Cape, FS and NW
- Monthly reporting of regional performance
- Quarterly regional presentations to chief operating officer regarding all KPI performance in the region
- Managing the operations of multiple ATMs
- Ensuring that the the loading of ATMs is done within the current bank process
- Compiling and submission of monthly reports
- Documenting of all risk issues and escalating these accordingly
- Taking full accountability for staff adherence to process and procedure
- Actioning and accountability for internal audit findings
- Writing and updating of new policies
- Cost and Financial
- Taking full responsibility for regional loss and costs
- Develop and present on cost cutting initiatives
- Signing of monthly vendor invoices
- Reporting on the operational losses and risk
- Stakeholder Management
- Monthly/weekly meetings with the supplier/vendors
- Monthly meetings with other internal stakeholders (IT and Finance)
- Adhoc meetings with all stakeholders
- Providing supplier with a written monthly feedback on the service experience
- Presenting on new initiatives and current performance.
- Actioning and responding to clients complaints
Branch Manager (Welkom and Emalahleni)
Rand Mutual Assurance
01.2015 - 10.2018
- Claims Management and Processing
- Manage the payment process of all claims and ensure that the payment are done in line with the company policy and Coid act.
- Compile and submit monthly report for the branches on the performance of claims payments/processing.
- Making of claims liability decisions.
- Identify and document potential pensionable cases.
- Authorising the payments of both fatal and permanent disability claims.
- Ensuring that the claims estimates are accurate for the business units
- Prepare, present and give recommendations about complex claims to the company claims committee.
- Prepare and present policy changes to the company technical committee.
- Ensuring that the fatal and pensionable claims are finalised within an SLA
- Driving the monthly outstanding medical invoice payment projects.
- Regular meeting with investigators ,to provide guidance and feedback on the quality of reports
- Action and provide feedback on internal audit findings
- Provide feedback to the claimant and the mine regarding the liability status of the claims
- Engage regional medical advisor regarding medically complex claims
- Financials and Cost
- Manage all budget and yearly allocated funds for the branch
- Draw and submit the budget to finance for the up coming year
- Report on the costs on the monthly basis.
- Signing of the invoices for the appointed suppliers/vendors
- Submission of required documents of vendors to procurement
- Staff and Personnel Management
- Training, coaching and development of personnel.
- Quarterly performance discussions with staff.
- Interview and appointment of new staff.
- Identify and recommend training for staff.
- Management of staff poor performance.
- Discussions of personal and career development.
- Stakeholder Management
- Appointing of investigators for tracing of dependents.
- Appointing of investigators where there are questions around legitimacy of an IOD.
- Liaising with the allocated medical practitioner about the serious injury claims.
- Liaising with legal department where a legal input is required
- Being involved with the training of both the mine personnel and mining union representative.
- Engaging different medical practitioners regarding the submission of the final medical report
- Actioning and finding remedial actions for client complaints
Administration Manager
First National Bank
06.2010 - 05.2011
- Management and Administration
- Ensuring that the team adheres to required security protocols
- Managing of branch cash limits
- Authorising of new accounts to be open
- Ensuring adherence of the policies and procedures
- Taking full responsibility for internal audit outcomes
- Manage actions on audit findings
- Authorisation to ensure that new onboarded clients comply with the requirements
- HR and Personnel Management
- Planning of yearly staff leaves
- Planning of weekend unit of roasters
- Signing and confirmation of hours worked
- Assisting staff Personal and Career Development
- Ongoing training and coaching of staff
- Managing of staff performance management
- Cost and Financial
- Ensuring that the branch costs of funds is within the limit
- Ensuring that the staff overtime is within the acceptable level
- Reporting on process and loss account balance
- Reporting on the teller difference account
Training Facilitator
FNB Learning and Development
06.2007 - 08.2010
- Conducted post-training analysis to identify areas for improvement in future sessions, resulting in continuous refinement of program offerings.
- Incorporated real-world examples into course materials to provide employees with practical applications of theoretical concepts.
- Administered regular assessments to track progress and address any areas requiring additional focus or support for learners'' growth.
- Provide coaching and training support on one on one basis if and when it is required
- Identified areas in need of improvement and implemented solutions.
Other Positions Held
First National Bank
12.1997 - 05.2007
- Teller
- Customer Service Representative
- Customer Service Team Leader
- Tellers Team Leader
- Branch Administrator
- Training Facilitator
Education
Bachelors - Management Leadership
University of Free State
01.2013
Regulatory Exams - RE05 and RE01
Moonstone (FSB accredited)
05.2017
Facilitate learning using a variety of methodologies
Gray Training
12.2009
Certificate - Banking
Unisa
01.2009
Skills
FAIS Legislation
FICA
Coida nr 130 of 1993
Labour Relation Act
MS Office (Word, Excel and PowerPoint, Outlook email)
Branch operations management
Relationship building and management
Timeline
Branch Manager (Welkom and Emalahleni)
Rand Mutual Assurance
01.2015 - 10.2018
Regional Operations Manager
First National Bank
06.2011 - Current
Administration Manager
First National Bank
06.2010 - 05.2011
Training Facilitator
FNB Learning and Development
06.2007 - 08.2010
Other Positions Held
First National Bank
12.1997 - 05.2007
Regulatory Exams - RE05 and RE01
Moonstone (FSB accredited)
Facilitate learning using a variety of methodologies
Gray Training
Certificate - Banking
Unisa
Bachelors - Management Leadership
University of Free State