George Gawie

- Manage end-to-end B2B service claims, ensuring timely resolution and SLA adherence
- Track job progress, handle escalations, and implement process improvements
- Drive revenue growth through consistent SLA achievement and cost reduction
- Foster strong relationships with B2B clients, ensuring transparency and trust
- Coordinate with service providers, technicians, and internal teams to meet quality standards
- Oversee job-related payments, invoicing, and account reconciliations
- Provide regular reporting on job status, SLA performance, and operational metrics
- Ensure compliance with internal policies, client contracts, and regulations

- Consult with agents and direct clients to design personalized African safari experiences
- Create customized safari quotations, itineraries, and routes tailored to client requirements
- Manage tour operations, including booking accommodations, activities, and vehicles
- Coordinate logistics with cross-functional teams, including operations, workshop, product, and accounts
- Provide exceptional customer service, responding to on-tour queries and ensuring seamless experiences
- Source new products and services to enhance tour offerings
- Participate in emergency phone duty and daily liaison with Charter and Reservation Managers

Key Responsibilities
- Drove installation and call-out sales within the retail channel to achieve revenue growth
- Managed customer relationships, ensuring professionalism and meeting customer needs
- Onboarded new Elite Pros, providing training and support to ensure successful integration
- Coordinated with cross-functional teams, including IT and Accounts, to resolve queries and ensure timely payments
- Supervised Pros on active jobs, enforcing service level agreements and disciplinary actions as needed.

Achievements
- Consistently met or exceeded sales targets, contributing to revenue growth
- Developed and maintained strong relationships with key customers, ensuring high levels of satisfaction
- Improved process efficiency through effective coordination with internal teams and external partners

- Manage catering sales and customer relationships
- Drive revenue growth through effective sales strategies
- Coordinate and execute catering events for 30-100 guests, ensuring exceptional service and quality

- Travel Industry Expertise: 5+ years of experience in Africa adventure travel sales
- Exceptional Communication: Warm, persuasive, and detail-oriented communication skills
- Organized Multitasking: Thrives in fast-paced sales environments with strong organizational skills
- Travel Passion: Passionate about travel, adventure, and exploring new cultures, with extensive knowledge of African destinations and travel routes
- Sales Excellence: Proven sales experience in the adventure travel industry with a strong track record of meeting targets
- Customer Service: Excellent customer service skills, ensuring seamless and personalized travel experiences

Key Duties
- Deliver seamless quality and value-for-money vacations, ensuring exceptional customer service
- Implement a thorough sales process for every customer, minimizing complaints and driving sales growth
- Achieve individual sales targets, contributing to the company's overall business objectives
- Respond to customer enquiries, provide personalized travel recommendations, and guide clients through the booking process
- Build strong relationships with clients, ensuring their needs are met and expectations exceeded

• Lead tours and ensure exceptional customer experiences
• Manage tour logistics and operations

• Deliver exceptional wine tour experiences
• Drive sales growth through effective marketing and sales strategies

• Manage key accounts and drive revenue growth
• Ensure exceptional customer service and support

• Manage retail store operations and staff
• Drive sales growth and ensure exceptional customer service

• Deliver exceptional customer service and support
• Drive sales growth through effective sales strategies