Facilities Management Software
Hi, I’m
George Cockeran
Estate/Facilities/Property Manager
Edgemead
Summary
Over the span of two decades, George amassed a wealth of knowledge encompassing various aspects of maintenance and property management, ranging from the fundamental to the highly specialized. George's journey in this field commenced as a dedicated handyman, and steadily ascended through the ranks, acquiring invaluable experience across diverse property settings. This journey allowed for roles that encompassed manufacturing, architectural design, and handling both proactive and reactive maintenance scenarios, spanning not only within South Africa but also across the broader African landscape. For the past sixteen years, George have consistently held positions of increasing responsibility and leadership. This professional evolution has allowed services in capacities as diverse as International Site Manager, Facilities Manager, Operations Manager, and ultimately culminating in the role of Estate Manager. This extensive experience has not only honed George's technical expertise but also nurtured adeptness in strategic planning, team management, and ensuring the seamless operation of complex property portfolios. Managing properties ranging from historic to modern luxury homes, overseeing day-to-day operations, budgeting, vendor coordination, and property maintenance, ensuring that the highest standards of care and maintenance are consistently met. George successfully led teams of staff, including groundskeepers, cleaning, security, events and maintenance personnel, fostering a culture of professionalism and collaboration while maintaining a focus on efficiency and cost-effectiveness. With a proven track record of identifying opportunities for improvement and implementing strategic enhancements, resulting in increased property values and homeowner satisfaction. With a keen eye for financial management, George have demonstrated the ability to create and manage budgets, control costs, and optimize spending to ensure efficient operations and long-term sustainability. George am well-versed in relevant laws and regulations pertaining to property management, ensuring that all properties overseen remain compliant with local and state requirements. George's passion for property management, along with strong organizational and interpersonal skills, allows for an ideal candidate for this role. The excitement about the opportunity to contribute to the continued success of the property environment by ensuring the optimal management and care required.
Overview
20
years of professional experience
2
Languages
2
years of post-secondary education
Work History
Sunset Links Golf Estate HOASunset Beach, Cape Town
Estate Manager
01.2023 - 10.2023
Job overview
- Developed budgets for commercial development and maintenance of facilities.
- Developed building project budgets and collaborated with building design teams and contractors.
- Participated with local construction companies and housing communities such as homeowners associations to promote new development.
- Hired and managed groundskeepers and custodial staff ensuring professional and welcoming atmosphere.
- Verified facilities fell within applicable codes and safety regulations through thorough inspections and regular maintenance.
- Communicated effectively with owners, residents, and on-site associates.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Responded to Common Area Maintenance (CAM) inquiries.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Kept properties in compliance with local, state, and federal regulations.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Generated professional networks by engaging in professional, industry and government organizations.
Steyn City PropertiesFourways
Sectional Operations Manager
01.2018 - 12.2022
Job overview
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Devised processes to boost long-term business success and increase profit levels.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Increased profit by streamlining operations.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Developed and implemented strategies to maximize customer satisfaction.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Developed systems and procedures to improve operational quality and team efficiency.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Partnered with vendors and suppliers to effectively manage and budget.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reported issues to higher management with great detail.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Assisted in recruiting, hiring and training of team members.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
The Capital Apartments & Hotel GroupSandton
Facilities Manager
01.2013 - 12.2017
Job overview
- Accounted for building usage and organizational needs when planning maintenance activities.
- Supervised staff of 15 in day-to-day activities.
- Evaluated facility operations and personnel for safety and health regulations compliance.
- Created management reports outlining important facility statistics.
- Oversaw department finances and made recommendations to reach or exceed budget in unforeseen circumstances.
- Directed tenant improvements to meet contractual demands and update building areas.
- Performed start-up functions on systems based on project plans, specifications and contract documents.
- Analyzed building control and HVAC system performance and recommended improvements.
- Created sustainable improvement initiatives for efficient use of energy.
- Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
- Controlled expenses to meet budget requirements.
- Investigated problems and determined appropriate remedies.
- Responded to building emergencies and managed repairs.
- Interviewed, hired, and trained qualified maintenance employees.
- Drove continuous improvement of processes and systems operation.
- Coached and mentored associate installation specialists in system installation.
- Maintained HVAC, temperature control, electrical and building automation systems.
- Documented records on pricing, energy consumption and activity reports.
- Conducted daily inspections of facility grounds, external structure, systems, and equipment.
- Led facility management staff and consultants in producing business plan that focused on facility operations.
- Coordinated with vendors and contractors to arrange services and repairs to be completed on time and to desired quality levels.
- Tracked and documented operational and financial records to perform analysis of performance and costs.
- Managed security and access control by overseeing surveillance camera, alarm and card access systems for facility safety and security.
- Maintained inventory and ordered supplies to keep facility resources readily available.
- Managed parking and transportation systems by monitoring parking areas and transport services to promote easy accessibility for occupants.
- Coordinated with cleaning and janitorial services to keep facility clean and presentable for occupants.
- Handled tenant relations by addressing complaints and concerns quickly to promote facility satisfaction.
- Monitored electricity, gas and water systems for proper function to minimize costs.
- Conducted inspections of facility grounds, external structure, systems and equipment.
Education
Stafford University Uganda
BBA from Business Administration
07.2022 - Current
Alison Online EducationSouth Africa
Diploma from Hospitality Management
04.2001
Alison Online EducationSouth Africa
Diploma from Project Management
04.2001
Alison Online EducationSouth Africa
Diploma from Operations Management
04.2001
Skills
Establishes and monitors preventative maintenance processes and systems Facility inspection processes for ongoing review of maintenance work by the internal maintenance team Including preventative maintenance done via "Standard Level Agreements" (SLAs) with reputable companies approved by the boardSupervises/Manages administrative services including:Develops, recommends, and administers policies, procedures, and processes in support of grounds and building maintenance operations; implements and monitors compliance with approved policies, procedures, and processesAdministers procurement and fiscal management activities associated with building and grounds maintenance activities, which may include:Trouble-shoots and responds to after-hour issues regarding the operational aspects of the facilities such as HVAC issues, fire alarm malfunctions, electrical outages, water leaks, etcMonitors the safety and accessibility of the facilities and serves as the first point of contact for any emergencies as well as OHS-related queriesMonitors and oversees the work of external contractors to ensure terms of agreements are met and work is completed satisfactorilyParticipates in the development and administration of grounds and building maintenance budget; coordinates the allocation of resources following budget approval; recommends approval of expendituresParticipates in/on a variety of meetings, committees (including chairing), task forces, and/or other related groups to communicate information regarding services, areas of opportunity, and/or other pertinent information as appropriateServes as a liaison with homeowners, the community, and external agencies to provide information on available resources, projects, and/or servicesAs part of the SMT and the Emergency Management Team, it is essential that a 24/7 standby number is available to reach the managerParticipates in the development, recommendation, and administration of policies, procedures, and processes in support of the operationsResponds to inquiries and requests and provide solutions as well as support to finalize and complete tasksSchedules and assigns, reviews, and supervises the work of all employees and contractors, representing a variety of work skills necessary for the maintenance and repair of the facilities, buildings, grounds and equipment
Assists in the design, review, and planning of new construction and remodeling projects and related work
Manages all outsourced services ie, security, cleaning, landscaping as well as all contractors required for job-specific tasks like building contractors, plumbers, electricians, and any other services requiredUndertakes the role of Occupational Health and Safety (OHS) Officer/Manager and ensures that all policies, procedures, and related items are up to date and enforced in the work environmentCreates schedules for the procurement of required equipmentOversees the transportation/vehicles owned by the organization and the drivers of such vehiclesRequiring quotes and invoicesCompleting purchase ordersUpdating OHS filesUpdating policies and proceduresRequesting and compiling vendor documents for new service providersHiring, evaluating, training and mentoring staff following the HR processPrepares annual OPEX and CAPEX budgetsSLAs, and contracts for custodial, grounds and maintenance-related workAcquires trade and professional assistanceMonitors spending on project and cost account basisRecommends and implements corrective spending plansReviews and authorizes purchase ordersAdministers contractsObtains price quotes and bidsPurchases and vet's employee purchases; ensuring compliance with internal purchasing rules; and/or, performing other related activitiesInventory Tracking
Staff Oversight
Vendor Supervision
Tenant Relations
Knowledge of building codes
Budgeting
Building operations
Maintenance knowledge
Contract Negotiation
Staff Management
City and county regulations
Teambuilding
Education
BBA (Bridging Course), 2022, MBA, Hospitality Management Diploma, 2019, Project Management Diploma, 2020, Operations Management Diploma, 2019, SHE Representative Unit Standard 259622, 2019
Employment History
- Estate Manager, Steyn City Properties
- Sectional Operations Manager, The Capital Hotel & Apartment Group
- Facilities Manager, Sunset Links Golf Estate HOA
Marital Status
Married
Spouse Name
Sandra
Contact Number
076 552 4251
Children
2 (Adult)
Drivers License
EB
Date Of Birth
08/05/75
Personal Information
Age: 48
References
- Philip Fraser, 082 604 0255, Commercial Manager
- Reagan Nicholas, 072 566 6790, Executive Head
- Candice Fernandes, 082 303 9494, CEO
Affiliations
- South African Facilities Management Association
Software
MS Word
MS Excel
Outlook
Power Point
Timeline
Estate Manager
Sunset Links Golf Estate HOA
01.2023 - 10.2023
Stafford University
BBA from Business Administration
07.2022 - Current
Sectional Operations Manager
Steyn City Properties
01.2018 - 12.2022
Facilities Manager
The Capital Apartments & Hotel Group
01.2013 - 12.2017
Alison Online Education
Diploma from Hospitality Management
04.2001
Alison Online Education
Diploma from Project Management
04.2001
Alison Online Education
Diploma from Operations Management
04.2001