Geon Jooste
Cape Town,WC
Summary
My overall objective in life is too utilize my knowledge and skills to the best of my ability while being happy at my workplace. In experiencing this I see myself taking up the challenging opportunities in order to grow personally as well as professionally so that I can contribute much more to the overall growth of the organization. Organized and dependable, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Sales Hardware Specialist
Tygervalley Incredible Connection
12.2009
- Address customer needs by providing appropriate computer knowledge and guidance
- Achieve contracted sales targets, retain, cross-sell and expand utilization of products and services by converting qualified leads into a sale
- Helping customers finding solutions by using problem solving techniques
- Offering customers technical support with their device
- Offering the best possible service by being respectful, polite and friendly
- Selling and helping customer using phone techniques
- Ordering stock, creating quotes and completing sales training on products
- Making sure my department allocated to me is neat tidy, doing price checks and cleaning laptops
- Making sure all my stock in on demonstration, packing out and making sure they meet the standards set by the company
- Be punctual, dress and look neat and tidy in uniform
- Doing various online sales courses on products and sales tactics.
Team Lead
DigiOutsource
07.2021 - Current
- Leading team performance, ensuring productivity and quality of service
- Developing hosts knowledge through feedback and coaching sessions
- Organizing meetings by creating clear a agenda and documenting minutes
- Analyzing data and team performance and compiling presentations, having general catch-ups and month end reports with action plans
- Managing Sick leave and Annual leave by tracking and utilizing systems i.e Workday
- Ensuring behaviors of hosts are in-line with the company requirements
- Responsible for teams growth and development through resources such as personal development plans and workshops
- Promoting correct procedures and processes through updates on handovers and presentations
- Taking over a shift cycle, making sure any Operations impacting issues and registered and tracked for resolution as this does have business bottom line impact
- Tracking shift performance and recording teams/department data.
Customer service host
DigiOutsource
10.2020 - 06.2021
- Tending customer queries
- Problem solving on cases
- Giving information on customer's account
- Settling betting queries.
Travel expert
STA TRAVEL
07.2019 - 07.2020
- Using my geographical knowledge to help customers find a suitable package holiday or plan independent travel
- Informing customers of changes like cancelled flights
- Arranging refunds and handling complaints
- Meeting sales targets
- Keeping up to date with developments in the travel industry
- Making bookings and payments using online computer systems
- Advising customers about passports, insurance, visas, vaccinations, tours and vehicle hire
- Understanding and meeting customers' needs.
Marketing Specialist
SACOZA (Siyabona.com)
02.2019 - 03.2019
- Developing various marketing strategies for different campaigns
- Running workshops and working with various community leaders
- Researching and recruiting suppliers
- Creating and executing presentations
- Database capturing.
Art Auctioneer Associate (Level 3): Sales and Marketing Assistant
Parkwest Gallery
10.2014 - 10.2017
- Sell Fine art to guests on board luxury cruise and ocean liners
- Help run an art auction business on board
- Deal directly with customers with regards to sales, information and problems
- Using and applying different sales techniques to reach sales targets and objectives
- Creating, designing and applying short term marketing strategies and tactics to reach out to clients
- Performing training sessions for new team members as well as routine training sessions
- Drawing up feedback and sales reports of weekly cruises
- Running on board competitions and promotions
- Speaking about the art program on stage in front of crowds
- Doing live PowerPoint presentations for guests with regards to artists, art styles and history
- Working and promoting with other departments for exposure
- Building and keeping a client base.
Assistant
Authentic lines and signs
02.2008 - 11.2008
- Sandblasting windows for offices and buildings
- Hanging signs and helping to create as well
- Doing car vinyl's.
Education
National Diploma in Marketing (NQF Level 6) - Marketing
Cape Peninsula University of Technology
Cape Town, South Africa12.2018
Skills
- Customer Support
- Client Service
- Quality Control
- System Testing
- Project Management
- Project Planning
Languages
English and Afrikaans
Personal Information
- Date of Birth: 05/16/90
- Gender: Male
- Nationality: South Africa
- Driving License: Yes
Hobbies and Interests
- Hiking and traveling
- Sporting activities: football, cricket, tennis, skateboarding and hockey
- Video gaming
- Helping the community: Belhar Neighborhood watch, construction and funding of the Joshua Wareley Indoor Soccer field for the Maranatha Baptist Church
Timeline
Team Lead
DigiOutsource
07.2021 - Current
Customer service host
DigiOutsource
10.2020 - 06.2021
Travel expert
STA TRAVEL
07.2019 - 07.2020
Marketing Specialist
SACOZA (Siyabona.com)
02.2019 - 03.2019
Art Auctioneer Associate (Level 3): Sales and Marketing Assistant
Parkwest Gallery
10.2014 - 10.2017
Sales Hardware Specialist
Tygervalley Incredible Connection
12.2009
Assistant
Authentic lines and signs
02.2008 - 11.2008
National Diploma in Marketing (NQF Level 6) - Marketing
Cape Peninsula University of Technology