Instrumental IT Manager bringing 9 years of experience achieving ambitious goals in challenging IT environment. Diligent, forward-thinking and adaptable to dynamic company, customer, and project needs. Successful at motivating teams to meet demanding timelines.
Overview
12
12
years of professional experience
1
1
Certification
Work History
ICT Manager
Knauf Gypsum East Africa
2020.08 - Current
Vendor Management: Procured all hardware and software from third-party vendors.
Software/Hardware Installation: Installed software, hardware, and peripherals efficiently.
Network/System Administration: Managed systems and networks across 3 countries for various sectors.
Cyber Security: Developed and implemented robust cybersecurity strategies.
ICT Support/Training: Provided ICT support and trained 128 staff members.
Analytical/Problem-Solving: Used strong analytical skills to tackle challenging situations like Ransomware attacks.
Team Collaboration: Successfully contributed to team projects including SD-WAN, Fortigate implementation, and Biometric systems.
Initiative/Creativity: Demonstrated high levels of initiative and creativity in task execution.
Independent/Collaborative Work: Excelling both independently and within teams.
Critical Thinking: Utilized critical thinking to evaluate and implement effective solutions.
ICT Support Manager
CSI Energy Group
2018.10 - 2020.08
Computer Hardware Troubleshooting: Diagnosed hardware issues across 6 African countries.
ICT Project Management: Implemented software and hardware upgrades.
ICT Infrastructure Management: Configured and installed various software and hardware components.
User Support: Provided technical assistance and training to staff and contractors remotely and on-site.
Data and Document Management: Managed daily backup, storage, and retrieval using cloud solutions like OneDrive and SharePoint.
Customer Technical Support: Troubleshooted and resolved technical issues for customers.
Industry Knowledge: Maintained up-to-date knowledge of industry trends.
Stakeholder Relations: Built strong relationships with key stakeholders for cooperation.
Employee Coaching: Provided coaching for day-to-day tasks and complex problems.
Onboarding Coordination: Coordinated onboarding activities for new hires.
System Administrator and Data Analyst
Muhimbili University of Health and Allied Sciences
2017.12 - 2018.10
Software/Hardware Installation: Configured various software and hardware.
System Administration: Managed servers, routers, switches, and networks.
User Support: Provided technical assistance for hardware/software issues.
Data Collection and Analysis: Analyzed data using statistical software.
Network Connectivity: Troubleshot network and wireless connectivity.
Network Security: Designed and integrated network security.
Technical Issue Resolution: Diagnosed and resolved complex technical issues.
Cost-Saving Initiatives: Recommended infrastructure adjustments for cost-saving.
Flexible Schedule: Responded to after-hours and weekend emergencies.
IT Support Engineer
Computer Centre Tanzania Limited
2012.08 - 2014.08
Customer Communication and Support: Provided IT support and communicated effectively with customers.
Hardware Repair and Replacement: Repaired or replaced faulty hardware components.
Data Backup and Recovery: Implemented data backup solutions to prevent data loss.
Ticketing System Management: Managed support actions and requests using ticketing systems.
End-User Training: Conducted training on new technologies to increase adoption rates.
Remote Support: Provided remote assistance to offsite users for minimal disruption.
Call Management: Handled high call volumes and addressed technical support needs.
Inquiry Response: Responded to customer inquiries and provided technical assistance.
Preventive Maintenance: Developed and implemented preventive maintenance procedures.
User Account Management: Created user accounts and managed permissions.
Software/Hardware Testing: Tested new software and hardware before deployment.
Education
Master of Science - Computer Science
Harbin Institute of Technology
China
09.2017
Bachelor of Science - Computer Science
Ruaha University
Tanzania
08.2012
Skills
Computer Skills
Customer Relations
Customer Service
Data Management
Problem Resolution
Interpersonal Communication
Supervision and leadership
Analytical Thinking
Office 365 Software Proficiency
MS Azure Software Proficiency
ERP Software Proficiency
Project Planning
Academic And Professional Qualifications
Master of Engineering in Computer Science, Harbin Institute of Technology, China, 08/01/2014, 07/31/2017
Bachelor of Science in Computer Science, Ruaha University College, Tanzania, 01/01/2009, 12/31/2012
Transferable Skills And Abilities
Relevant ICT Certifications: Information Technology Infrastructure Library (ITIL) Certified
Policy Development, Budgeting, Procurement, Projects Management and People Management
Technical Proficiency in managing ICT infrastructure, hardware, networks and systems
Technical Support: Ability to provide technical support to hardware or software end-users
Personal Information
Age: 34
Gender: Male
Nationality: Tanzanian
References
Annethe Kanora, Former Director, CSI Energy Group, +255 684 252 735
Emmanuel Mtani, Application Support Analyst, Barclays Bank Tanzania, +255 782 555 593
Jennifer Mtani, Human Resources Manager, Knauf Gypsum Tanzania, +255 756 535 001
Certification
ITIL v4 Certification
Timeline
ICT Manager
Knauf Gypsum East Africa
2020.08 - Current
ICT Support Manager
CSI Energy Group
2018.10 - 2020.08
System Administrator and Data Analyst
Muhimbili University of Health and Allied Sciences
2017.12 - 2018.10
IT Support Engineer
Computer Centre Tanzania Limited
2012.08 - 2014.08
Master of Science - Computer Science
Harbin Institute of Technology
Bachelor of Science - Computer Science
Ruaha University
ITIL v4 Certification
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