Geoffrey Mtui
Dar-es-Salaam, Tanzania
Summary
Instrumental IT Manager bringing 9 years of experience achieving ambitious goals in challenging IT environment. Diligent, forward-thinking and adaptable to dynamic company, customer, and project needs. Successful at motivating teams to meet demanding timelines.
Overview
12
12
years of professional experience
1
1
Certification
Work History
ICT Manager
Knauf Gypsum East Africa
08.2020 - Current
- Vendor Management: Procured all hardware and software from third-party vendors.
- Software/Hardware Installation: Installed software, hardware, and peripherals efficiently.
- Network/System Administration: Managed systems and networks across 3 countries for various sectors.
- Cyber Security: Developed and implemented robust cybersecurity strategies.
- ICT Support/Training: Provided ICT support and trained 128 staff members.
- Analytical/Problem-Solving: Used strong analytical skills to tackle challenging situations like Ransomware attacks.
- Team Collaboration: Successfully contributed to team projects including SD-WAN, Fortigate implementation, and Biometric systems.
- Initiative/Creativity: Demonstrated high levels of initiative and creativity in task execution.
- Independent/Collaborative Work: Excelling both independently and within teams.
- Critical Thinking: Utilized critical thinking to evaluate and implement effective solutions.
ICT Support Manager
CSI Energy Group
10.2018 - 08.2020
- Computer Hardware Troubleshooting: Diagnosed hardware issues across 6 African countries.
- ICT Project Management: Implemented software and hardware upgrades.
- ICT Infrastructure Management: Configured and installed various software and hardware components.
- User Support: Provided technical assistance and training to staff and contractors remotely and on-site.
- Data and Document Management: Managed daily backup, storage, and retrieval using cloud solutions like OneDrive and SharePoint.
- Customer Technical Support: Troubleshooted and resolved technical issues for customers.
- Industry Knowledge: Maintained up-to-date knowledge of industry trends.
- Stakeholder Relations: Built strong relationships with key stakeholders for cooperation.
- Employee Coaching: Provided coaching for day-to-day tasks and complex problems.
- Onboarding Coordination: Coordinated onboarding activities for new hires.
System Administrator and Data Analyst
Muhimbili University of Health and Allied Sciences
12.2017 - 10.2018
- Software/Hardware Installation: Configured various software and hardware.
- System Administration: Managed servers, routers, switches, and networks.
- User Support: Provided technical assistance for hardware/software issues.
- Data Collection and Analysis: Analyzed data using statistical software.
- Network Connectivity: Troubleshot network and wireless connectivity.
- Network Security: Designed and integrated network security.
- Technical Issue Resolution: Diagnosed and resolved complex technical issues.
- Cost-Saving Initiatives: Recommended infrastructure adjustments for cost-saving.
- Flexible Schedule: Responded to after-hours and weekend emergencies.
IT Support Engineer
Computer Centre Tanzania Limited
08.2012 - 08.2014
- Customer Communication and Support: Provided IT support and communicated effectively with customers.
- Hardware Repair and Replacement: Repaired or replaced faulty hardware components.
- Data Backup and Recovery: Implemented data backup solutions to prevent data loss.
- Ticketing System Management: Managed support actions and requests using ticketing systems.
- End-User Training: Conducted training on new technologies to increase adoption rates.
- Remote Support: Provided remote assistance to offsite users for minimal disruption.
- Call Management: Handled high call volumes and addressed technical support needs.
- Inquiry Response: Responded to customer inquiries and provided technical assistance.
- Preventive Maintenance: Developed and implemented preventive maintenance procedures.
- User Account Management: Created user accounts and managed permissions.
- Software/Hardware Testing: Tested new software and hardware before deployment.
Education
Master of Science - Computer Science
Harbin Institute of Technology
China09.2017
Bachelor of Science - Computer Science
Ruaha University
Tanzania 08.2012
Skills
- Computer Skills
- Customer Relations
- Customer Service
- Data Management
- Problem Resolution
- Interpersonal Communication
- Supervision and leadership
- Analytical Thinking
- Office 365 Software Proficiency
- MS Azure Software Proficiency
- ERP Software Proficiency
- Project Planning
Academic And Professional Qualifications
- Master of Engineering in Computer Science, Harbin Institute of Technology, China, 08/01/2014, 07/31/2017
- Bachelor of Science in Computer Science, Ruaha University College, Tanzania, 01/01/2009, 12/31/2012
Transferable Skills And Abilities
- Relevant ICT Certifications: Information Technology Infrastructure Library (ITIL) Certified
- Policy Development, Budgeting, Procurement, Projects Management and People Management
- Technical Proficiency in managing ICT infrastructure, hardware, networks and systems
- Technical Support: Ability to provide technical support to hardware or software end-users
Personal Information
- Age: 34
- Gender: Male
- Nationality: Tanzanian
References
- Annethe Kanora, Former Director, CSI Energy Group, +255 684 252 735
- Emmanuel Mtani, Application Support Analyst, Barclays Bank Tanzania, +255 782 555 593
- Jennifer Mtani, Human Resources Manager, Knauf Gypsum Tanzania, +255 756 535 001
Certification
ITIL v4 Certification
Timeline
ICT Manager
Knauf Gypsum East Africa
08.2020 - Current
ICT Support Manager
CSI Energy Group
10.2018 - 08.2020
System Administrator and Data Analyst
Muhimbili University of Health and Allied Sciences
12.2017 - 10.2018
IT Support Engineer
Computer Centre Tanzania Limited
08.2012 - 08.2014
Master of Science - Computer Science
Harbin Institute of Technology
Bachelor of Science - Computer Science
Ruaha University
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