Geoffrey Meso
Johannesburg
Summary
Dynamic AV Helpdesk Officer delivering exceptional technical support and enhancing user engagement through effective communication solutions. Expertise in managing Microsoft Teams and Zoom environments, Device Troubleshooting and Hybrid events support and ensuring consistent system performance and availability.
Overview
20
20
years of professional experience
Work History
IT AV Helpdesk Officer
Bowmans
Johannesburg
05.2023 - 04.2026
- Installed and configured AV/VC infrastructure using MS Admin Center and MS Teams portal.
- Supported Microsoft Teams Rooms (MTR) devices including Logitech, Poly, Yealink, and Cisco room systems
- Configured and supported Microsoft Teams and Zoom meetings for optimal functionality in meeting rooms and executive boardrooms.
- Facilitated executive virtual events, webinar meetings, and multi-office collaboration sessions to enhance communication and engagement.
- Monitored device uptime and room health using Microsoft Teams Admin Center / Teams Portal and Zabbix.
- Ensured consistent system availability and performance across all conferencing environments
- Oversaw incidents, service requests, and support tickets via Freshservice to ensure timely resolution and support.
- Resolved technical issues efficiently to minimize downtime and disruption to business operations.
- Retrieved and provided Microsoft Teams recordings for stakeholders and clients when required.
Waiter/Barman/Houseman
Sandton Convention Centre
Johannesburg
09.2022 - 02.2023
- Provided attentive table service to guests, ensuring compliance with restaurant and hospitality standards for optimal guest satisfaction.
- Prepared and served diverse alcoholic and non-alcoholic beverages efficiently.
- Took accurate customer orders, ensuring timely delivery of food and drinks.
- Resolved customer requests and complaints promptly, enhancing overall dining experience and customer loyalty.
- Maintained cleanliness and presentation of bar dining area and service stations.
- Processed customer payments utilizing POS systems accurately.
- Managed stock control by receiving, rotating, and restocking bar inventory to maintain supply readiness and minimize wastage.
Audio Visual and Video Conferencing Engineer
Discovery Health
Johannesburg
09.2012 - 01.2020
- Managed high availability of Cisco endpoints and video conferencing environments via Cisco VCS, Expressway, and CUCM.
- Monitored system performance and call scheduling through Cisco TMS, resolving issues to ensure seamless video conferencing operations.
- Configured and maintained AV/VC systems, including displays, cameras, microphones, and control systems.
- Troubleshot AV network and conferencing issues to minimize downtime during business operations.
- Conducted regular maintenance updates and health checks to ensure optimal meeting room performance.
- Coordinated with IT teams and vendors to address escalations, implement infrastructure upgrades, and enhance system capabilities.
- Supported hybrid meetings and live corporate events by providing real-time technical assistance via Zoom, Cisco Webex, and GoToMeeting to ensure successful execution.
Events and Training Co-ordinator
Discovery Health
Johannesburg
08.2010 - 09.2012
- Coordinated internal training sessions and company events to enhance employee development and engagement.
- Collaborated with trainers, facilitators, and stakeholders to ensure alignment on event requirements.
- Booked venues and prepared spaces, including room setups and equipment arrangements.
- Ensured availability of training materials and resources prior to sessions.
- Provided on-site coordination and support during training sessions.
- Maintained detailed records of event attendance and training schedules to support program evaluation and planning.
Audio Visual Technician
Discovery Health
Johannesburg
07.2007 - 08.2010
- Managed video conferencing platforms (e.g.) Go-to Meeting, Zoom, Tandberg Polycom VC systems) to ensure seamless communication for meetings and events.
- Set up and tested audio-visual equipment for meetings, presentations, and conferences.
- Ensured microphones, speakers, projectors, and displays were fully functional before events.
- Delivered on-site technical support during meetings and events, resolving issues promptly to maintain uninterrupted presentations.
- Diagnosed and fixed audio-visual and connectivity problems during events.
- Performed routine checks and maintenance of AV equipment such as: AMX,Creston,Extron etc.c.
Team Supervisor
Eyethu Office Movers
Johannesburg
05.2006 - 07.2007
- Set up rooms according to specified layouts for optimal event execution.
- Checked and maintained furniture condition across all rooms, ensuring adherence to quality standards.
- Collected daily job cards from hospitality manager to streamline task tracking.
- Placed equipment including flipcharts, whiteboards, and markers to support presentations.
- Compiled monthly inventory lists of equipment and supplies to support effective resource management.
Education
Cisco CCENT (ICND 1 & 2) - Attended - Information And Communication Technology
Torque IT
Johaneesburg04-2013
Polycom (CVE Certified Video Conferencing Engineer) - Video Conferencing
Torque IT
Johannesburg 08-2011
Building And Civil Engineering - Civil Engineering
Central Johannesburg College
Johannesburg12-2005
Computer Literacy - Administration
Central Johannesburg College
Johannesburg12-2005
High School Diploma -
Providence Academy
Johannesburg12-2004
Skills
- AV system configuration
- Video conferencing management
- Microsoft Teams support and administration
- Audio visual support
- Technical troubleshooting
- Device monitoring
- Customer collaboration
- Event coordination
- System monitoring
- Incident management
- Problem solving
- Team collaboration
Timeline
IT AV Helpdesk Officer
Bowmans
05.2023 - 04.2026
Waiter/Barman/Houseman
Sandton Convention Centre
09.2022 - 02.2023
Audio Visual and Video Conferencing Engineer
Discovery Health
09.2012 - 01.2020
Events and Training Co-ordinator
Discovery Health
08.2010 - 09.2012
Audio Visual Technician
Discovery Health
07.2007 - 08.2010
Team Supervisor
Eyethu Office Movers
05.2006 - 07.2007
Cisco CCENT (ICND 1 & 2) - Attended - Information And Communication Technology
Torque IT
Polycom (CVE Certified Video Conferencing Engineer) - Video Conferencing
Torque IT
Building And Civil Engineering - Civil Engineering
Central Johannesburg College
Computer Literacy - Administration
Central Johannesburg College
High School Diploma -
Providence Academy