GEOFFREY KARIBA
Port Elizabeth
Summary
Astute IT Support Specialist with proven ability to analyze, diagnose and resolve computer user support issues. Experienced in providing comprehensive technical support to users and resolving complex technical issues. Possesses knowledge of standard operating systems and networking protocols. Cybersecurity awareness and server monitoring and management.
Overview
7
7
years of professional experience
5
5
Certificate
Work History
IT Services Support Specialist
8TATECH
03.2023 - Current
- Used Spiceworks for ticketing systems to manage and process support actions and requests.
- Translated complex technical issues into digestible language for non-technical users.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Assisted with updating technical support best practices for use by team.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
- Configured hardware and granted system permissions to new employees.
- Diagnosed and troubleshot hardware, software and network issues.
- Created user accounts and assigned permissions.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed and configured operating systems and applications.
IT Executive
ISON Xperiences Call Center
03.2020 - 09.2022
- Loaded software, granted permissions, and configured hardware for
new employees as part of onboarding process. - Resolved escalated issues by serving as subject matter expert on
wide-ranging issues. - Created help desk tickets, troubleshot and resolved desktop issues.
Provided Tier 1 IT support to non-technical internal users through desk
side support services. - Managed high levels of call flow and responded to remote technical
support needs. - Responded to faults in networks to rapidly restore connectivity and
prevent unnecessary downtimes. - Prepared new computers and mobile devices according to internal
policies on standardized software and security deployments. - Assigned system permissions and set up computers to assist with
onboarding new employees - Determined best methods for IT to support key business objectives.
Education
No Degree - Introduction To Cybersecurity
CISCO Networking Academy
South Africa06.2024
No Degree - Microsoft Azure Fundamentals
Self Study
South Africa08.2021
No Degree - CompTIA Server+
Self Study
South Africa02.2021
No Degree - CompTIA N+ Certified
Self Study
South Africa05.2019
No Degree - CompTIA A+ Certified
Self Study
South Africa05.2018
High School Diploma -
Nyambadwe Private High School Certificate
Malawi12.2005
Skills
- Call Center Operations
- Microsoft Active Directory
- Helpdesk Call Support
- Hardware Replacement
- Virtualization Technologies
- Network Configuration
- Software Installation
- IT Asset Management
- Ticketing System Experience
- Operating System Management
- Ticket Management
- Issue Troubleshooting
- Network Administration
- Patch management
Languages
Xhosa
Advanced (C1)
Timeline
IT Services Support Specialist
8TATECH
03.2023 - Current
IT Executive
ISON Xperiences Call Center
03.2020 - 09.2022
No Degree - Introduction To Cybersecurity
CISCO Networking Academy
No Degree - Microsoft Azure Fundamentals
Self Study
No Degree - CompTIA Server+
Self Study
No Degree - CompTIA N+ Certified
Self Study
No Degree - CompTIA A+ Certified
Self Study
High School Diploma -
Nyambadwe Private High School Certificate
- Cisco Introduction to Cybersecurity
- Microsoft Azure Fundamentals
- CompTIA Server+
- CompTIA N+
- CompTIA A+
Certification
- Cisco Introduction to Cybersecurity
- Microsoft Azure Fundamentals
- CompTIA Server+
- CompTIA N+
- CompTIA A+
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