GEDEON NTUMBA
IT Support Engineer
Cape Town,WC
Summary
IT professional with solid foundation in technical support and customer service, prepared to enhance service desk operations. Proven ability to troubleshoot and resolve complex IT issues, ensuring seamless workflow and minimal disruptions. Focused on team collaboration and achieving results, adaptable to evolving challenges and needs. Offers strong problem-solving skills and user-centric approach.
Overview
5
5
years of professional experience
Work History
Service Desk Engineer
Excis Compliance
02.2025 - 05.2025
- Managed user accounts, permissions, and access controls, safeguarding company data while maintaining efficiency in daily operations.
- Reduced downtime for users by proactively monitoring systems and addressing potential issues before they arose.
- Collaborated with team members to diagnose and resolve complex technical issues for clients.
- Participated in regular performance review meetings with supervisors, seeking feedback on ways to improve individual skills or contribute more effectively to team success.
Tech Support
Prima Secure
06.2024 - 12.2024
- Streamlined internal processes for increased efficiency and better resource allocation within the tech support team.
- Enhanced user experience by providing timely and effective tech support to students and faculty.
- Handled escalated tech support issues with diplomacy and professionalism, often resolving conflicts or misunderstandings between users and the IT department.
Service Desk Analyst
Stowe holding
06.2023 - 12.2023
- Request from Sasol to Onboard a retail site to Microsoft Endpoint.
- Updating Sasol devices (Point of sales and Back office).
Desktop and IT Support Technician
Cape Peninsula University of Technology
02.2020 - 12.2022
- Coordinated with vendors to resolve equipment malfunctions quickly and efficiently, reducing downtime costs.
- Managed inventory of hardware components for timely replacement or repair as needed.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
Education
Bachelor of Engineering – BE - Applications development
Cape Peninsula University of Technology
04.2024
Diploma - Computer systems
Cape Peninsula University of Technology
04.2021
Skills
- SSL Certificates
- Hypertext Transfer Protocol Secure (HTTPS)
- Transport Layer Security (TLS)
- Virtual Private Network (VPN)
- OpenSSL
- PKI
- Endpoint Security
- Firewalls
- Microsoft Azure
- Technical Competence
- Problem Solving
- Microsoft Office
- Troubleshooting
- Technical Support
- Remote support
- VPN configuration
- Software installation
- Security protocols
- Incident management
- Help desk support
- IT asset management
- Network troubleshooting
- Remote desktop support
Languages
English
Advanced (C1)
French
Bilingual or Proficient (C2)
Timeline
Service Desk Engineer
Excis Compliance
02.2025 - 05.2025
Tech Support
Prima Secure
06.2024 - 12.2024
Service Desk Analyst
Stowe holding
06.2023 - 12.2023
Desktop and IT Support Technician
Cape Peninsula University of Technology
02.2020 - 12.2022
Diploma - Computer systems
Cape Peninsula University of Technology
Bachelor of Engineering – BE - Applications development
Cape Peninsula University of Technology
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