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Proven Technical Support Engineer with a track record of enhancing customer satisfaction and reducing system downtime at Coca-Cola. Expert in technical troubleshooting and fostering team collaboration, I significantly improved service quality and efficiency. Skilled in hardware configuration and interpersonal communication, I consistently exceeded performance metrics, contributing to a more robust IT infrastructure.

Collaborative Technical Support Engineer specializes in exploiting internal and external relationships to synergistically tackle complex issues. Elicits aid from vendors, colleagues and other external sources to improve ticket responses. Combines personal expertise with diverse professional relationships to support maximum support quality.

Agile Technical Support Engineer adapts to providing service via phone, email, remote desktop systems and more. Committed to successfully resolving all issues and complaints to support business continuity and operational throughput. Dynamic manager of company-wide technical health and technological integrity.

As a dedicated IT Analyst with a strong
background in communications, business
engagement, and service delivery. I excel at
understanding client requirements and
developing processes to address their needs.
I have successfully resolved
critical issues to restore core systems and
shared networking and server knowledge to
establish stable operations. My experience
includes diagnosing and resolving complex
technical issues efficiently, conducting root
cause analysis and incident management. I have
also provided clear and concise step-by-step
technical support to guide clients and
maintained compliance with service-level
agreements with fast, knowledgeable resolution
for diverse issues.

Adept Technical Support Engineer with a proven track record at SAP India Pvt. Ltd, specializing in system diagnostics and customer support. Expert in Windows OS, SCCM, and remote assistance tools like TeamViewer. Known for enhancing technical support services through insightful customer feedback analysis, demonstrating exceptional problem-solving skills and maintaining high customer satisfaction.

Gedeon Ntumba

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Technical Support Engineer

Service Desk Engineer

Tech Support

Service Desk Analyst

Desktop and IT Support Technician

Education

Bachelor of Engineering - BE - Applications Development

Diploma - Computer Systems

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Timeline

Technical Support Engineer

Service Desk Engineer

Tech Support

Service Desk Analyst

Desktop and IT Support Technician

Bachelor of Engineering - BE - Applications Development

Diploma - Computer Systems

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