Gcobisa Hlumela Figlan
King Williams Town
Summary
Motivated professional demonstrating strengths in communication and problem-solving. Adapts to changing demands through effective relationship building and time management. Committed to bringing a proactive approach to future roles, supporting team success and customer satisfaction.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Salesperson and Store Secretary
Game King Williams Town
King Williama Town, South Africa
06.2016 - Current
- Resolved customer issues and complaints through effective problem-solving, enhancing customer satisfaction.
- Built and maintained strong, long-lasting customer relationships through exceptional service.
- Followed brand guidelines to provide consistent customer experience.
- Provided administrative support by drafting memos, meeting minutes, reports, and emails to ensure smooth communication.
- Maintained organised filing systems to streamline document retrieval. and served as first point of contact for store
- Monitored supply levels, processed invoices and handled store petty cash.
- Coordinated schedules and managed diaries for store manager, facilitating efficient time management.
Voluteer Youth Worker
Equal Education
King Williama Town, South Africa
01.2016 - 06.2016
- Built strong relationships with children and teenagers by providing support during personal difficulties.
- Coordinated enjoyable projects, games and activities for teenagers to foster engagement and teamwork.
- Facilitated advocacy efforts for learners to improve learning environments and teaching structures in their schools.
Education
Bachelor of Arts - Humanities
University of the Free State
Free State01-2014
Skills
- Product and service sales
- Customer relationship management
- Inventory management
- Data entry
- Time management
- Effective communication
- Assertive communication
- Attention to detail
Certification
- Occupational Health And Safety, SVA Training
- Handling Dangerous Goods During Storage, Kwetsima Training Academy
References
- Siyakudumisa Peter - Distribution Supervisor, Game KWT. Tel: 043 605 3711 Cell: 071 413 4769|Email: SiyakudumisaP@mdd.co.za
- Athandiwe Gugwini - Community Development Practitioner, Dept of Social Development. Tel: 081 007 9594|Email: athandiwegugwini@yahoo.com
- Prof Phil Ndlela - Professor of African & American Literature, Director of: Phil Ndlela Centre for Decolonised African Education. Tel: 078 517 2059|Email: mafuza1960@gmail.com
Timeline
Salesperson and Store Secretary
Game King Williams Town
06.2016 - Current
Voluteer Youth Worker
Equal Education
01.2016 - 06.2016
Bachelor of Arts - Humanities
University of the Free State