Gcobisa Mafeke
Durban
Summary
Customers focused professional with a background in customer service roles. Known for providing topnotch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
10
10
years of professional experience
2011
2011
years of post-secondary education
Work History
Customer Service Representative
Mr Price group
Durban
07.2021 - 07.2025
- Assisted customers with product inquiries and service requests.
- Handled customer complaints, ensuring timely and effective resolution.
- Escalate complex or unresolved issues to supervisors when necessary
- Provided feedback to management on product availability and customer preferences.
- Trained new staff on customer service protocols and best practices.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Customer Service Representative
Aegis outsourcing/Telkom
Durban
02.2015 - 02.2019
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Responding to customer inquiries via phone and email
- Logging disputes and resolving them
- Passing credits
- Handled customer complaints, ensuring timely and effective resolution.
- Educated customers on promotions and loyalty programs effectively.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Education
Kharina Secondary School
Pietermaritzburg, South AfricaSkills
- Strong verbal and written communication
- Problems solving and critical thinking
- Time management and multitasking
- Adaptability and flexibility
- Computer skills
- Active listening and empathy
Languages
English
First Language
English
Proficient (C2)
C2
Zulu
Proficient (C2)
C2
IsiXhosa
Proficient (C2)
C2
Timeline
Customer Service Representative
Mr Price group
07.2021 - 07.2025
Customer Service Representative
Aegis outsourcing/Telkom
02.2015 - 02.2019
Kharina Secondary School