Gcinangaye Kheswa
Johannesburg
Summary
Highly organized and results-driven professional with extensive experience in office administration, sales, data capturing, and customer service. Proficient in managing day-to-day office operations, client relationships, and handling administrative tasks efficiently. Known for team leadership, problem-solving, and the ability to work under pressure. A reliable self-starter with excellent communication skills and a proven ability to exceed expectations in dynamic environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Administrator (Assistant Team Leader)
Skills Empire
11.2023 - Current
- Compiled client data for WSP & ATR (Workplace Skills Plan & Annual Training Report) submissions, ensuring compliance with relevant standards.
- Managed scheduling of meetings, including coordination with various SETAs for grant refunds and learner registrations.
- Registered learners on the SETA system and tracked learner progress.
- Created and maintained filing systems, spreadsheets, and updated KPI reports regularly.
- Ensured smooth office operations by ordering stationery, managing administrative tasks, and overseeing Learnership file management.
- Led the administration of Learnership files, including regular updates on learners' attendance and personal details.
Librarian
Skills Empire
11.2023 - Current
- Developed and maintained databases for library materials, ensuring accessibility and easy retrieval for staff and clients.
- Organized library resources, including cataloging and archiving materials.
- Wrote detailed reports and conducted research for the Personal Assistant to the company's MD.
Data Capturer
Stats SA (Census)
01.2022 - 04.2023
- Prepared and sorted data for entry into systems, ensuring accuracy and timely processing of information.
- Conducted data verification to ensure precision and validity of entered data.
- Maintained regular data backups and managed confidential client information.
- Generated and distributed regular reports to team members for further action.
Sales Consultant
Yelani Consultants
09.2018 - 10.2021
- Identified and qualified new leads through cold calling, networking, and referrals, resulting in a 25% increase in sales opportunities.
- Developed tailored sales proposals and negotiated terms, closing deals with clients across various industries.
- Collaborated with product teams to keep up-to-date with product offerings and deliver accurate information to clients.
- Attended industry conferences, training, and workshops to continuously improve sales strategies and techniques.
Education
Matric -
Willow Crescent Secondary School
01.2011
Skills
- Microsoft Office Proficiency (Word, Excel, PowerPoint, Outlook)
- Data Entry & Data Management
- Sales Techniques & Lead Generation
- Administrative Support & Office Management
- Conflict Resolution & Problem Solving
- Telephone Etiquette & Client Communication
- Time Management & Prioritization
- Team Leadership & Collaboration
- Report Writing & Documentation
- Meeting Planning
- Record Keeping & Filing Systems
- Knowledge of Office Equipment (Printers, Fax Machines, Scanners)
- Multitasking & Working Under Pressure
- Confidentiality & Data Protection
- Market Research & Competitor Analysis
- Sales Negotiation & Closing
- KPI Reporting & Performance Tracking
- Report writing
- Time management
- Attention to detail
- Scheduling appointments
- Spreadsheet creation
Certification
- End-User Computing NQF Level 3, In Progress
- Short course: Diploma in Human Resource Management, Alison, 2024, 3 months
- Short course: Certificate in Environmental Management Systems (EMS), Alison, 2024, 3 months
- Computer Literacy, MES, 2015
References
- Mavatha Gebeda, Learnerships Manager, Skills Empire, 011-568-1442
- Zintle Mtshikwana, Supervisor, Stats SA (Census), 065-973-3020
- Pamodzi Chitsonga, Library Manager, Skills Empire, 011-568-1442
Timeline
Administrator (Assistant Team Leader)
Skills Empire
11.2023 - Current
Librarian
Skills Empire
11.2023 - Current
Data Capturer
Stats SA (Census)
01.2022 - 04.2023
Sales Consultant
Yelani Consultants
09.2018 - 10.2021
Matric -
Willow Crescent Secondary School
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