Gavin Smoothey
Centurion
Summary
Experienced and passionate ICT professional with 26 years of industry experience. Seeking new challenges in a demanding world. Proven track record in delivering end-to-end solutions to customers. Utilizes extensive technology exposure and technical background to maximize customer wallet spend. Committed to building and maintaining solid, long-lasting customer relationships for sustained success.
Overview
27
27
years of professional experience
Work History
Sales Manager
BIdvest Mobility
04.2023 - Current
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
- Monitored market trends and competitor activities to identify areas of potential opportunity.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Roan Systems acquired in 2023 by Bidvest Mobility
General Manager
Roan Systems
01.2018 - 03.2023
- Overview both sales and technical (2018-2020)
- Customer interaction visits and strategic sessions with Sales team
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Interacted well with customers to build connections and nurture relationships.
- Drove collaboration between inter-departmental teams to ensure alignment and growth of sales and technical services revenue
- Service level Contracts retention and new contract growth for both standard SLA & Simplify (HAAS)
- Review monthly business expenses and profit tracking
- Management reporting to Directors monthly
- Overview department controls and reporting
- Review innovation in the industry
- Travel to regional to branches for customer engagements, ensuring business continuity & alignment .
- Assisted in recruiting, hiring and training of team members.
National Business Development Manager
The Printer Distribution Company
01.2015 - 01.2017
- Established and maintained highly effective relationships with clients and industry partners to drive growth.
- Review innovation in the industry
- Actively grew new resellers and potential new partners
- Ensure sales targets is achieved with OEM Partners
- Implemented systems and procedures to increase sales.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Management reporting to Directors monthly
Field Services Technician / Regional Branch Manager
Roan Systems – Cape Town Branch
01.1999 - 01.2015
- 1999-2004 Field Services Technician and Branch technical Manager / 2004-2015 Regional Branch Manager
Education
Diploma - Business Administration And Management
Damelin
Cape Town09-2005
A+ Technician Course - IT
ITT Centre
Cape Town01.1999
Skills
- B2B & B2C Sales face to face interactions
- Sales negotiations
- Service driven sales & solutions selling
- Proficient in printer and mobility solutions
- Proficient in technical services management
- Proficient in managing service level agreements for bolt-on products
- Team leadership
- Supportive leadership
- Comprehensive management reporting
- Prioritization of tasks
- Lead generation
Timeline
Sales Manager
BIdvest Mobility
04.2023 - Current
General Manager
Roan Systems
01.2018 - 03.2023
National Business Development Manager
The Printer Distribution Company
01.2015 - 01.2017
Field Services Technician / Regional Branch Manager
Roan Systems – Cape Town Branch
01.1999 - 01.2015
Diploma - Business Administration And Management
Damelin
A+ Technician Course - IT
ITT Centre
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