Gavin Saminathan
Warehouse Supervisor
Tongaat
Overview
22
22
years of professional experience
6
6
years of post-secondary education
1
1
Language
Work History
Warehouse & Dispatch Supervisor
Maccaferri South Africa
11.2017 - 07.2024
- Supervision of warehouse staff - 3 General Assistants, 2 Forklift Drivers and Dispatch Officer
- Update stock sheets on a daily basis for sales departments to check stock levels i.e.: Remove stock that has been sold and add production to the stock sheet from the factory
- Daily timesheets compilation
- Update of dispatch schedules
- Update of forklift registers
- Monthly ODO readings and maintenance requirements for the forklifts - breakdowns reported to Goscor
- Inspection of raw materials before issued to factory production
- Verify production from factory and send through the factory timesheets to the factory admin controller.
- Backflushing of finished goods, semi-finished goods on the SAP system
- Prepare stock labels for the various inventory items in stock
- Update the customer registers once the customers have been loaded and dispacted.
- Perform GRN's on SAP for the Maccaferri S.A warehouses in Johannesburg, East London, Cape Town and Tongaat i.e Raw materials , buy out finish goods.
- Arrange stock transfers between warehouses
- Assist with queries relating to stock i.e. stock deviations
- Documentation of all exports - S.O.L.A.S documentation
- Picking of orders for export clients, ensuring strict adherence to the country of export
- Attend to customer queries daily
- Prepare loading plans for road and sea freight (container loading)
- Ensure all loads are photographed before dispatching customers
- Follow up on all deliveries and collections
- Arrange transport according to client requirements at the best transport rate.
- Complete all purchase requisitions on SAP system
- Perform health and Safety protocols within department i.e. safety records, incident reports.
- Hold Toolbox talks with staff on a monthly basis
- Green Area meetings
- Monitor diesel usage on forklifts and re-order when necessary
- Ensure that scrap is removed from factory premises and that the site is always maintained
Operations Manager
Willkru Construction Group (Pty) LTD
03.2016 - 10.2017
- Sourcing and negotiating the best possible rates for building materials and services (sub-contractors)
- Ensuring that important information i.e., building specifications, architectural plans and tenant requirements are received by site foremen, managers and contractors
- Payments to creditors
- Payment of salaries and wages
- Reconciliation of invoices from various sites
- Reconciliation of business accounts
- Ensuring timeous delivery of raw material to sites
- Credit applications to various suppliers
- Liaise with staff on site to ensure smooth running of project
Client Services In-House (closed scheme medical aids)
Discovery Health
01.2010 - 01.2016
- Handling of all inbound calls and claims queries
- In this department I only deal with closed scheme medical aids like UKZN, Naspers, Remedi, Retail, Quantum, Tsogo Sun, I.B.M, Altron, LA Health, MMED.
- This is a specialized department were we only interact with the closed scheme medical aid members.
- Handles escalations , and admin duties as well
- Working within the quality assurance department, to ensure standards are met within the call center.
- Did coaching with agents to ensure the benchmark is met as well as their full potential reached
- Authorizing hospital admissions on Keycare product.
- Updating of member contact information on systems
- Handling billing queries
- Handling claims queries
- Handling product queries
- Seeing to queries from inception through to resolution
- Providing correct information to members before transferring them to the various departments
- Always providing the best service to our members as possible
Client Services
Discovery Health
08.2009 - 01.2010
- Handling of all inbound calls and claims queries
- Handles escalations , and admin duties as well
- Working within the quality assurance department, to ensure standards are met within the call center.
- Did coaching with agents to ensure the benchmark is met as well as their full potential reached
- Authorizing hospital admissions on Keycare product.
- Updating of member contact information on systems
- Handling billing queries
- Handling claims queries
- Handling product queries
- Seeing to queries from inception through to resolution
- Providing correct information to members before transferring them to the various departments
- Always providing the best service to our members as possible
Client Services
Pruhealth
08.2009 - 01.2010
- Handle Underwriting , sales , new business ,account queries , admin errors (fix and give correct coaching requests to improve service, billing ,Quotes and all web queries For Corporate , brokers and Individual members.
- Keeping up to date with new launches and offers as well as ensuring processes are implanted and followed through correctly
- I have International UK experience in this position as I had been employed by Sweet & Maxwell in the UK.
- Dealing with all queries through to resolution.
- Keeping clients up to date with their queries
- Ensuring excellent quality service to all members
- Completing administrative and repetitive tasks in keeping accurate, detailed stats of all queries/correspondence and reporting on it on a weekly basis
- Routing all enquiries to correct departments
- Reduction in the average pending days per process through effective follow ups
- Customer Service Energy/Logging complaints and resolving them.
- Grow relationships/ following Turn around times.
Contracting Co-ordinator
Thompsons, Durban
12.2007 - 07.2008
- To motivate support of incentives and preferred product and give a timeous, clear and comprehensive brief to operations of information required to be loaded.
- To utilize company systems and follow company procedures to fulfill duties.
- To drive supplier to support buying templates and take full advantage of training tools, facilities and sessions organized by the company to ensure that I know my product and suppliers.
- Develop and maintain strong relationships with Thompsons suppliers and use these relationships to support reservations with unavailable booking requests and reduction in company costs incurred (e.g. cancellation fees).
- Develop and maintain strong relationships with all business units of the Thompsons Travel Group.
- Have fundamental understanding of the market and customer needs that I am responsible for servicing and know my product and suppliers.
- Annual rate comparisons (year on year fluctuation), and alternate supplier comparisons to ensure that Thompsons offering is competitive.
- To maintain confidentiality in all aspects of contracts and to take ownership of all administration of SLA Agreements.
- Administration and assistance in securing product, rates, allocation, free sell, credit and brochure support and to assist contracting projects forming part of annual buying plan.
- Develop and maintain strong written and verbal communication skills and to take part in admin duties, including compiling and maintaining contracting lists, chasing replies, copying and distribution of contracts.
Outbound consultant
Nedbank LTD, Durban
06.2007 - 11.2007
- Company Overview: Asset Based Finance (Vehicle)
- Liaising with admin ABF departments throughout South Africa.
- Providing case feedback to staff and clients
- Drawing up of service level agreement reports (Excel) for management.
- Providing feedback with regards to incorrect cases logged by consultants.
- Assisting consultants with difficult queries.
- Escalation of cases out of service level agreement
- Logging of cases from branch members.
- Providing product knowledge to consultants who have logged cases incorrectly.
- Research on accounts and cases for admin to action.
- Providing feedback to clients from Nedbanks online Q & A mailbox.
- Monitoring of service levels with regards to cases.
- Asset Based Finance (Vehicle)
Customer Service Advisor
Sweet and Maxwell, London, United Kingdom
03.2006 - 05.2007
- Liaising with bookshops on orders and subscriptions that need to either be renewed or cancelled.
- Renewal of subscriptions.
- Invoicing of clients.
- Solving account discrepancies and queries.
- Cancellation of orders and subscriptions.
- Advising of prices and of products.
Nedbank LTD, Durban
03.2004 - 02.2006
- Company Overview: Home Loans & Asset Based Finance (Vehicle)
- Timeous logging of client queries within Service Level Agreement (SLA)
- Assist client with all maintenance and queries regarding Homeloans and Vehicle Finance.
- Escalation of queries to the relevant back office departments to rectify.
- My role at Nedbank was customer orientated.
- My duties required providing information to clients regarding their accounts.
- Advising clients on the rates, requirements for borrowing more monies from the bank (Up selling).
- Implementation and cancellation of direct debits.
- Advising clients of how their accounts work and providing general information on how better understand their accounts.
- Understanding of the statements and statement frequency of clients.
- Faxing statements and various other documents to clients. (Nedbank has a paperless working environment so faxes were sent electronically)
- Updating of clients information.
- I answered, on average, 70 - 80 telephonic queries a day.
- The calls were monitored on accuracy (Providing the correct information to clients)
- Speed (we were given 3 minutes to answer and resolve queries.
- Targets were based on averages (the number of team members and the number of queries) dictated the number of queries each team member had to resolve.
- Home Loans & Asset Based Finance (Vehicle)
Nedbank LTD, Johannesburg
09.2003 - 02.2004
- Company Overview: Current Account
- Timeous logging of client queries within Service Level Agreement (SLA)
- Assist client with all maintenance and queries regarding Current and Savings Accounts.
- Escalation of queries to the relevant back office departments to rectify.
- My role at Nedbank was customer orientated.
- My duties required providing information to clients regarding their accounts.
- Advising clients on the rates, requirements for borrowing more monies from the bank (Up selling).
- Implementation and cancellation of direct debits.
- Advising clients of how their accounts work and providing general information on how better understand their accounts.
- Understanding of the statements and statement frequency of clients.
- Faxing statements and various other documents to clients. (Nedbank has a paperless working environment so faxes were sent electronically)
- Updating of clients information.
- I answered, on average, 80 - 100 telephonic queries a day.
- The calls were monitored on accuracy (Providing the correct information to clients)
- Speed (we were given 3 minutes to answer and resolve queries.
- Targets were based on averages (the number of team members and the number of queries) dictated the number of queries each team member had to resolve.
- Current Account
Thompsons Tours, Durban
02.2002 - 09.2003
- Company Overview: Contracts Division
- Thorough product knowledge of airfares
- Understanding and interpreting the contracts by the various airlines
- General maintenance of Thompson's systems
- Filing and General Administration
- High level of accuracy
- Data capturing
- Contracts Division
Education
Tertiary Education - Applied Building Science, Communication, Presentation, Computer applications, Construction and Detailing, History and Appreciation of Architecture, Studio work
ML Sultan Technical College
01.1996 - 04.1997
Secondary Education - English, Afrikaans, Mathematics, Geography, Metalwork, Technical Drawing
Glenhaven Secondary School
01.1991 - 04.1995
Certificate - Occupational Health And Safety
Heath, Safety And Environment Consultants
KwaZulu-Natal 03.2017
Skills
Positive communication skills
Education
ML Sultan Technical College, 01/01/96 - 12/31/97, Applied Building Science, Communication, Presentation, Computer applications, Construction and Detailing, History and Appreciation of Architecture, Studio work, I did not complete the course due to financial restraints, Glenhaven Secondary School, 01/01/91 - 12/31/95, English, Afrikaans, Mathematics, Geography, Metalwork, Technical Drawing
Systems Experience
- SAP
- Microsoft Office (Outlook, Excel, Word)
- Nedcor Terminal Emulator (DOS based system)
- Banking Platform (Internet based system)
- Nedbank's in-house systems
- TRAM (DOS based system)
- Talisman (Thompsons Tours in house systems)
Personal Information
- Date of Birth: 12/30/76
- Gender: Male
- Nationality: South African
- Driving License: Yes - Code EB
- Marital Status: Married
Other
- W.H.S.E Incident Investigation
- W.H.S.E SHEQ Management
- W.H.S.E SHE Representative
- W.H.S.E Risk Assessment (HIRAC)
Timeline
Warehouse & Dispatch Supervisor
Maccaferri South Africa
11.2017 - 07.2024
Operations Manager
Willkru Construction Group (Pty) LTD
03.2016 - 10.2017
Client Services In-House (closed scheme medical aids)
Discovery Health
01.2010 - 01.2016
Client Services
Discovery Health
08.2009 - 01.2010
Client Services
Pruhealth
08.2009 - 01.2010
Contracting Co-ordinator
Thompsons, Durban
12.2007 - 07.2008
Outbound consultant
Nedbank LTD, Durban
06.2007 - 11.2007
Customer Service Advisor
Sweet and Maxwell, London, United Kingdom
03.2006 - 05.2007
Nedbank LTD, Durban
03.2004 - 02.2006
Nedbank LTD, Johannesburg
09.2003 - 02.2004
Thompsons Tours, Durban
02.2002 - 09.2003
Tertiary Education - Applied Building Science, Communication, Presentation, Computer applications, Construction and Detailing, History and Appreciation of Architecture, Studio work
ML Sultan Technical College
01.1996 - 04.1997
Secondary Education - English, Afrikaans, Mathematics, Geography, Metalwork, Technical Drawing
Glenhaven Secondary School
01.1991 - 04.1995
Certificate - Occupational Health And Safety
Heath, Safety And Environment Consultants
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