Gavin Matthew Watkins
Assistant General Manager
Parow
Summary
Motivated and adaptable professional seeking an opportunity to grow within a dynamic organization, bringing strong communication skills, a hands-on work ethic, and a commitment to delivering high-quality service.
Overview
12
12
years of professional experience
Work History
Assistant General Manager
Aegir Project Brewery
04.2025 - Current
- Supported the General Manager in overseeing daily operations to ensure smooth and efficient service across all departments.
- Supervised and motivated both front-of-house and back-of-house teams, assisted with staff scheduling and shift planning to optimize labour costs, and acted as Manager-on-Duty in the General Manager's absence.
- Handled customer queries and complaints, ensuring compliance with health, safety, and hygiene regulations, managing stock control and inventory, and assisting with cash handling and daily reconciliations.
- Responsible for training and onboarding new staff, monitoring service quality, and implementing operational improvements to enhance overall guest experience.
- Contact Details Kallie van Aswagen - General Manager 083 656 1066
Food and Beverage Manager
Maluti Melt at Kiara Lodge
08.2023 - 04.2025
- Promoted within my first twelve months within the company.
- Meeting month-end targets, liaising with suppliers on obtaining the best prices on supplies, keeping food and drink cost of sales below 40%.
- Led a team of 25 staff members within my department.
- Last year, December, I led the team to break our personal best of R925 000.
- Interacted with guests, ensuring that they leave our establishment satisfied every time.
- Contact Details Elsebe van Der Merwe - Assistant Resort Manager 078 313 5252
Assistant Food and Beverage Manager
Maluti Melt at Kiara Lodge
08.2022 - 08.2023
- Supported the Food and Beverage Manager in overseeing all day-to-day operations in the restaurant and bar.
- Assisted with menu planning for special events, holidays and functions.
- Responsible for training all staff in their respective roles according to our company's policies and procedures.
- Assisted with the overall quality and profitability of the Food and Beverage department.
- Contact Details Garth Concar - Food and Beverage Manager 076 207 4698
Printing Room Technician
Port Shepstone High School
08.2021 - 08.2022
- Solely responsible for all printing and administration needs for a school of 1300 learners and over 50 staff members.
- Ensured that all the printing operating equipment and machinery were well maintained regularly.
- Invoiced different departments for all printing within the school monthly.
- Made sure that all printing jobs were completed accurately and within a timely manner.
- Contact Details Kerry McKillen - School Principal 076 111 6577
Assistant Restaurant Manager
Jaxx Restaurant
01.2020 - 07.2021
- Supporting the restaurant manager in all daily operations, assist staff with serving food and drinks, make bookings for special events and functions.
- Attend to guests needs and made sure they left satisfied after every visit.
- Place and receive orders from suppliers on a daily basis.
- Record stock on our GAAP POS system when stock was delivered.
- Responsible for training new staff.
- Contact Details Lee Barker - Owner of Establishment 082 523 4836
Food Expeditor
The Muttontown Club
04.2019 - 10.2019
- On an H2B Visa in the United States of America.
- With a membership of over 300 members, I made sure food, and drinks were delivered accurately, served correctly, ensured the members left satisfied every time.
- Got promoted to food expeditor after two months of my contract with the club.
- Worked very closely with the head chef and sous chef.
- Made sure that all orders were correctly plated, made sure all food that was ordered was correct before leaving the kitchen.
- Contact Details Jennifer Harmon - Food and Beverage Manager +1 (516) 996-0556
Junior Food Expeditor
The Muttontown Club
04.2018 - 10.2018
- On an H2B Visa in the United States of America.
- With a membership of over 300 members, I made sure food, and drinks were delivered accurately, served correctly, ensured the members left satisfied every time.
- Got promoted to food expeditor after two months of my contract with the club.
- Worked very closely with the head chef and sous chef.
- Made sure that all orders were correctly plated, made sure all food that was ordered was correct before leaving the kitchen.
- Contact Details Jennifer Harmon - Food and Beverage Manager +1 (516) 996-0556
Server
Boca West Country Club
10.2017 - 04.2018
- On an H2B Visa in the United States of America.
- Working in an ultra-fine dining restaurant, my duties included informing guests of any food and drink specials, demonstrated knowledge of food items, ingredients and preparation methods.
- Responsible for informing the kitchen of any food allergies and dietary restrictions.
- Set the restaurant for breakfast, lunch and dinner on a daily basis.
- Contact Details Lirrone Stefaniw - Human Resources Recruiter +1 (561) 488-6990
Waiter
Schooner Restaurant and Bar
04.2014 - 10.2016
- My duties included informing guests of any food and drink specials, attended to all our guests needs, making sure they left happy every time.
- Served and poured drinks for patrons.
- Made sure the restaurant was cleaned and ready for service every morning before opening.
- Attended to slot machines on property with money handling, resetting the machines to be used by patrons and ensuring that patrons follow the National Gambling Act 7 of 2004 stipulations.
- Contact Details Gavin Mackie - Operations Manager 082 957 0120
Education
High School - Matric
Port Shepstone High School
01.2013
Higher Certificate - Business Management Practices
Boston City Campus
01.2023
Skills
Employee relations
Operations management
Strategic planning skill
Team leadership expertise
Training and development background
Staff management
Operations oversight
Customer relationship management (CRM)
Employee scheduling
Personal Information
- Date of Birth: 13 January 1995
- Nationality: South African
- Marital Status: Single
Timeline
Assistant General Manager
Aegir Project Brewery
04.2025 - Current
Food and Beverage Manager
Maluti Melt at Kiara Lodge
08.2023 - 04.2025
Assistant Food and Beverage Manager
Maluti Melt at Kiara Lodge
08.2022 - 08.2023
Printing Room Technician
Port Shepstone High School
08.2021 - 08.2022
Assistant Restaurant Manager
Jaxx Restaurant
01.2020 - 07.2021
Food Expeditor
The Muttontown Club
04.2019 - 10.2019
Junior Food Expeditor
The Muttontown Club
04.2018 - 10.2018
Server
Boca West Country Club
10.2017 - 04.2018
Waiter
Schooner Restaurant and Bar
04.2014 - 10.2016
Higher Certificate - Business Management Practices
Boston City Campus
High School - Matric
Port Shepstone High School