Summary
Overview
Work History
Education
Skills
Accomplishments
Software
Interests
Accomplishments
Work Availability
Quote
Timeline
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Gavin Crawford

Gavin Crawford

Retired Business Owner
Velddrif

Summary

I am an astute ex business owner experienced in operations management, competitive analysis and financial management. As the owner of my retail business, I demonstrated success in growth and innovation. I am capable of capitalizing on new trends and technologies to boost business initiatives and reach sales objectives. I am a motivated business professional bringing 20 years of entrepreneurial experience as well as a previous 25-year career in sales. I regard myself as being dedicated and personable with extensive experience in managing administrative and sales operations and personnel. My owner/manager role enabled me to become well-versed in training, educating, motivating and supporting staff members. I am creative and results-driven with a forward-thinking approach centered on company success and competitive growth. I have a demonstrated record of success in building successful teams and managing profitable operations. Having spent 20 years as a business owner with exceptional background spent in retail and business communications I have proved myself as a leader with engaging demeanor and success, working in the demanding retail environment. I have a talent for training and mentoring successful teams. As a collaborative leader with dedication I was able to partner with co-workers to promote an engaged, empowering work culture. The successful growth of my business is evidence of documented strengths in building and maintaining relationships with a diverse range of stakeholders in dynamic, fast-paced settings. I regard myself as a strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. I used my independent decision-making skills and sound judgment to positively impact company success. as an encouraging manager and analytical problem-solver I have talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. I am proficient in using independent decision-making skills and sound judgment to positively impact company success. With dedication to applying training, monitoring and morale-building abilities I was able to enhance employee engagement and boost performance. I am a dedicated retail professional with a history of meeting company goals utilizing consistent and organized practices. The retail area has given me a skill in working under pressure and adapting to new situations and challenges to best enhance our organizational brand. I am a hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level Data Capture and Proof-Reading position. I have strong English written and spoken skills. I would also do well at Transcription work and am ready to help a team achieve company goals. I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude.

Overview

20
20
years of professional experience
6
6
years of post-secondary education
3
3
Languages

Work History

Business Owner

Own Business (PostNet)
Johannesburg
09.2002 - 07.2022
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
  • Trained and motivated employees to perform daily business functions.
  • Conducted target market research to discover customer needs and analyze competitor trends.
  • Assessed damaged materials and notified maintenance personnel of needed repairs.
  • Worked with marketing teams to create print and online advertisements to bring in new customers.
  • Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Prepared bank deposits and handled business sales, returns and transaction reports.
  • Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
  • Prepared annual budgets with controls to prevent overages.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Assisted in recruiting, hiring and training of team members.
  • Trained new employees on proper protocols and customer service standards.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Interacted well with customers to build connections and nurture relationships.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.

Education

High School Diploma -

Jeppe High School For Boys
Johannesburg, South Africa
01.1967 - 12.1972

No Degree - Primary School Teaching

Johannesburg College of Education
Johannesburg, South Africa

Skills

Staffing oversight

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Accomplishments

I received the English prizes whilst at High School.

Software

Sales Database

Word Processing

Transcription

Graphics Manipulation

Interests

Music

Reading

Accomplishments

In my 25 years as sole Sales Representative and subsequently Sales Manager for an independent manufacturer and supplier to the retail bakery trade I was instrumental in growing the company from a small concern to it's present multi-million rand turnover.

I then started a retail PostNet franchise which I grew to a sizeable turnover listed towards the upper end of the group turnover and have since sold it to retire with my wife to the Western Cape.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

The way to get started is to quit talking and begin doing.
Walt Disney

Timeline

Business Owner

Own Business (PostNet)
09.2002 - 07.2022

No Degree - Primary School Teaching

Johannesburg College of Education

High School Diploma -

Jeppe High School For Boys
01.1967 - 12.1972
Gavin CrawfordRetired Business Owner