Python
Gareth Buytendorp
Service Engineer
Johannesburg,GP
Summary
Logical Service Engineer with extraordinary troubleshooting and problem-solving skills. Offering over eight years of experience performing equipment installation, inspection, assembly and calibration. Well-versed in monitoring installed equipment and maintaining equipment in proper condition.
I'm also skillful in managing technical relationships with customers and liaising internally to identify and communicate solutions to meet customer, business and project needs.
Overview
7
7
years of professional experience
10
10
years of post-secondary education
2
2
Languages
Work History
Senior Service Engineer
Agri-Enviro Solutions
Centurion, Gauteng
02.2019 - Current
- Worked cross-functionally within organization and external partners, integrators and vendors.
- Visited customer locations locally and internationally to assess equipment functioning and develop repair plans.
- Participated in client consultations and product capability demonstrations to support sales efforts.
- Provided customer feedback to team to facilitate project road map and relationship planning.
- Installed, configured and tested equipment on specialized platforms.
- Engaged in first-level support for customers requiring routine support and troubleshooting.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Recommended products to customers, thoroughly explaining details.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Efficiently troubleshot and repaired analytical equipment to cut company costs and maximize productivity.
- Demonstrated increased knowledge of company products and equipment from over 20 world renowned suppliers
- Trained customer employees and managers on machine use and maintenance.
- Explained diagnostic findings to customers and outlined repair or service options.
Instrumentation and Control Technician
Columbus Stainless
Middelburg, Mpumalanga
11.2014 - 12.2018
- Identified issues by testing and troubleshooting instruments, components and assemblies using voltmeters, circuit testers and oscilloscopes.
- Removed damaged instruments and repaired components.
- Enhanced real-world system operation by standardizing production and field installation processes.
- Created, aligned and optimized electrical instrumentation and testing equipment.
- Conducted troubleshooting procedures and root cause analysis to determine causes of problems.
- Revamped systems and upgraded wiring, PLCs and drives to handle changing needs.
- Inspected systems, diagnosed problems and developed optimal solutions.
- Used information in technical diagrams, schematics and manuals to understand operations and make successful repairs.
- Updated hardware and software platforms by implementing automation and efficiency improvements.
- Performed regular maintenance and testing to service and optimize complex computer systems, applications and environments.
Education
National Diploma - Electrical Engineering
Technicol SA
Centurion 03.2022 - Current
Instrumentation Trade Test - Process Control And Automation
Colliery Training Centre
Witbank 11.2014 - 09.2017
Nated Certificates - Electrical, Electronics Engineering Technologies
Majuba FET College
Newcastle 01.2012 - 04.2014
National Senior Certificate -
Erasmus High School
Bronkhorstspruit 01.2007 - 12.2011
Skills
Measurement techniques
Technical solution development
Maintenance scheduling
Repair expertise
Operational Support
Troubleshooting expertise
Equipment calibrations
Customer Relations
Diagnostics and troubleshooting
Dependable and Responsible
Interpersonal Communication
Flexible and Adaptable
Problem-Solving
Attention To Detail
Software
CSS
Javascript
HTML
Programmable Logic Controllers
MS Office
References
Agri-Enviro Solutions
Adri Beyers - Service Co-Ordinator
+27 83 281 5743
adri.beyers@gmail.com
Haaike Van Der Merwe - Service Engineer
+27 76 171 3498
haaikevanderm@gmail.com
Ferdi Van Lingen - Head Of Applications
+27 83 457 5428
ferdivl710@gmail.com
Timeline
National Diploma - Electrical Engineering
Technicol SA
03.2022 - Current
Senior Service Engineer
Agri-Enviro Solutions
02.2019 - Current
Instrumentation and Control Technician
Columbus Stainless
11.2014 - 12.2018
Instrumentation Trade Test - Process Control And Automation
Colliery Training Centre
11.2014 - 09.2017
Nated Certificates - Electrical, Electronics Engineering Technologies
Majuba FET College
01.2012 - 04.2014
National Senior Certificate -
Erasmus High School
01.2007 - 12.2011