Gaopalelwe Mogapi
Media Graduate And Office Administration Student
Pretoria
Summary
Seasoned journalist possessing outstanding source cultivation and maintenance skills. Researched and pursued potential leads to identify breaking news stories before delivery to live audiences. Confident and resourceful person with high creativity levels. Story-driven Journalist adept at developing articles and investigating issues with tenacious and unwavering dedication. Offering two years of experience in print and online media. Versed in viral trends and breaking news response with proven success leveraging social media platforms to increase engagement. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level administration clerk position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work History
Journalist Intern
S.A Positive News
Johannesburg
06.2022 - 08.2023
- Broadcasted and blind read copy for advertisements and breaking news developments.
- Anchored popular broadcast program with good ratings and audience engagement.
- Fact-checked breaking news headlines by performing background research.
- Attended press conferences and other media events to gather relevant information and quotes for stories.
Receptionist Administrator
Liteca Guest House
Pretoria
07.2020 - 05.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Handled complaints and questions, and re-directed calls to other team members.
- Promoted maintenance of professional and courteous customer interactions across reception personnel.
Waitress Trainee
Food Chain
Pretoria
01.2018 - 07.2020
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Processed orders and sent to kitchen employees for preparation.
- Answered customers' questions, recommended items, and recorded order information.
- Checked guests' identification before serving alcoholic beverages.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Increased sales significantly by upselling higher-end products to customers.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Education
Diploma - Secretarial Studies And Office Administration
Unisa
Pretoria 01.2023 - Current
Diploma - Digital Media
Boston College
Pretoria 01.2018 - 01.2020
Diploma - Matric
Motswedi Secondary School
North West 01.2014 - 11.2016
Skills
Investigations expertise
undefinedTimeline
Diploma - Secretarial Studies And Office Administration
Unisa
01.2023 - Current
Journalist Intern
S.A Positive News
06.2022 - 08.2023
Receptionist Administrator
Liteca Guest House
07.2020 - 05.2022
Waitress Trainee
Food Chain
01.2018 - 07.2020
Diploma - Digital Media
Boston College
01.2018 - 01.2020
Diploma - Matric
Motswedi Secondary School
01.2014 - 11.2016
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