Gaonkile Vincent Leepo
Pretoria
Summary
Results-oriented Technical ICT Helpdesk Support professional with a positive approach and strong problem-solving skills. Demonstrated success in resolving technical issues and providing support for diverse hardware and software systems. Excellent communication and analytical abilities.
Overview
11
11
years of professional experience
1
1
Certification
Work History
ICT Helpdesk Support Intern
AgriSETA
Pretoria
11.2022 - Current
- Provided technical support, resolving IT issues to maximize productivity for team members
- Helped department set up equipment for meetings, events and operations
- Install application software and upgrades, anti-virus protection, and system drivers
- Replace defective components and upgrading office equipment per technology plan
- Conduct system patching and software updates to field laptops, using remote access software
- Support team needs with research and problem-solving abilities
- Work with vendors to resolve problems with equipment and services
- Update firmware pushed out files via FTP and troubleshot connectivity issues with remote monitoring equipment
- Determine and resolve printer and networked copier outages
- Resolve Internet and wireless and wired network access problems
- Provided basic end-user troubleshooting and desktop support
- Installed, modified, and repaired software and hardware to resolve technical issues
- Completed assigned tasks ahead of schedule, demonstrating strong time management skills and commitment to project success
- Contributed to the development of innovative solutions, enhancing overall product offerings
- Deliverer assistance and support for team-based IT projects
- Supports IT department in handling technology rollout and maintenance
- Attend to calls logged on SolarWinds help desk system
- Offer end user support via various platforms such as microsoft teams, any desk, telephone, emails
- And in person support
- Setup a user account for in-house microsoft server 2016 AD, emails, and microsoft 365
- Repair pc’s, laptops, and configurating peripheral devices
Broadcasting Graphics Operator Freelancer
BabyChamp Pty (Ltd)
04.2014 - 10.2019
- Animating graphics during production
- Ensuring that LAN connection is intact during production
- Displaying sponsors details during production
- Capturing correct information such as player details, sponsor details, and any information that need to be displayed during live production
- Represented company abroad in countries like Senegal, Uganda, Namibia, doing Rugby Africa tournament productions for kwese sport tv channel
Education
Diploma (NQF Level 6) - Information Technology Technical Support
PC Training & Business College (Richfield)
Pretoria, South Africa12.2012
NQF Level 4 - Information Technology Technical Support
PC Training & Business College (Richfield)
Pretoria, South Africa12.2010
Skills
- Microsoft 365 AD
- Server 2016 AD
- Networking
- WAN
- Wireless
- DHCP
- DNS
- VMware
- Hyper-V
- Technical System Troubleshooting
- Administration
- Microsoft Office
- Application Troubleshooting Expertise
- Hardware Troubleshooting
- Incident capturing
- Escalating incidents
- Hardware Installation
- Software Installation
- Updating
- Cloud Services Optimization
- Network Administration
- Technical Support
- Upgrade Implementation
- Peripheral Device Configuration
- Documentation skills
- Administrative abilities
- Team Support
- Meeting Scheduling
- Staff Support
Certification
- NQF Level 4 Technical Support, MICT SITA
- CISCO Essential Certificate
References
- Mr. L. Thangavhuelelo, OPS Specialist System Engineer, Business Connexion, 066 382 3011
- Mr. O. Mafokoane, Chief Information Officer, AgriSETA, 076 889 2236
- Mr. Z. Zulu, Infrastructure Lead Specialist, AgriSETA, 078 8041021
Personal Information
Driving License: C1 (Code 10)
Timeline
ICT Helpdesk Support Intern
AgriSETA
11.2022 - Current
Broadcasting Graphics Operator Freelancer
BabyChamp Pty (Ltd)
04.2014 - 10.2019
Diploma (NQF Level 6) - Information Technology Technical Support
PC Training & Business College (Richfield)
NQF Level 4 - Information Technology Technical Support
PC Training & Business College (Richfield)
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