Gamuchirai Nicole Hute

Massage Therapist

Wolf and Goddess

01.2024 - Current

Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
Assisted clients in understanding benefits of massage therapy to provided education on self-care techniques.
Promoted wellness by educating clients on self-care and stress management techniques.
Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
Achieved high levels of customer satisfaction with empathetic listening skills and clear communication about treatment plans.
Generated additional revenue for the spa by upselling add-on services like hot stone therapy and body scrubs during appointments.
Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
Evaluated client conditions to recommend appropriate massage therapy methods.
Boosted repeat business through outstanding customer service and personalized massage experiences.
Contributed to the overall success of the spa by actively participating in team meetings and training sessions.
Fostered a positive and calming atmosphere in the treatment room, allowing clients to feel comfortable and at ease during their sessions.
Received consistent positive feedback from clients after implementing new stretching techniques into massage sessions.
Researched new techniques to stay up to date with trends and developments in massage therapy industry.
Expanded clientele by offering specialized treatments such as deep tissue, sports, and prenatal massages.
Utilized deep tissue, Swedish and myofascial massage therapy techniques to provide options to customers.
Maintained meticulous hygiene and safety standards in treatment area, ensuring safe and inviting space for clients.
Prepared oils and lotions for massages.
Performed sanitization tasks to keep massage environment clean and safe.
Administered Swedish, deep tissue and sports massage techniques.