GALEBOE MOGOTSI

• Overseeing and managing all facets of cybersecurity to ensure the protection, integrity, and availability of the institution's infrastructure and information assets.

• Directed the strategic planning and governance of the University's ICT initiatives.
• Successfully managed and delivered all planned strategic ICT initiatives on time and within budget, effectively aligning technology resources with the University’s overarching goals. My leadership ensured the seamless execution of critical projects, enhancing operational efficiencies and supporting the University's academic and administrative functions, thereby reinforcing the strategic governance and robust infrastructure necessary for future advancements.

• Supported the implementation of cybersecurity innovations for Armscor.

Successfully led the deployment and management of all ICT initiatives, ensuring they were delivered on time and within budget. My strategic oversight resulted in an 80% reduction in system downtime and a 60% improvement in helpdesk response times, significantly enhancing user productivity and satisfaction. I spearheaded the upgrade of our cybersecurity measures, which led to a 75% defense rate against potential security breaches over the past year. Additionally, I initiated a cost-effective cloud migration strategy that decreased our operational costs by 20%, demonstrating my commitment to optimising resources while maximising functionality.

Effectively aligned IT services with business needs, driving continuous improvement across all technological fronts. I introduced strategic initiatives that enhanced service efficiency by 35% and reduced IT-related issues by 50%, significantly improving overall business productivity. My leadership in implementing a user-centric service model led to a 40% increase in user satisfaction rates, as measured through regular feedback mechanisms. By closely collaborating with cross-functional teams, I ensured that IT services not only met but exceeded operational requirements, fostering a robust infrastructure that supported scalable growth and dynamic business demands.

Oversaw the infrastructure, network, and security teams, ensuring robust and secure IT operations for our organisation. I led a series of strategic upgrades that increased network reliability by 60% and reduced system vulnerabilities by 72%. My direction in the integration of advanced information security measures fortified our defenses, resulting in a 60% decrease in security incidents annually. My leadership not only enhanced the technical capabilities of our IT department but also ensured that our IT infrastructure aligned seamlessly with the organisation’s strategic goals, thereby supporting continuous growth and operational excellence.

Oversaw the IT support team, enhancing the delivery of customer-centric IT services across the organisation. My leadership resulted in a 40% increase in resolution efficiency by implementing a streamlined ticketing system and advanced troubleshooting protocols. I trained and mentored a team of 15 IT support specialists, fostering a culture of continuous improvement and rapid response, which led to a 95% user satisfaction rating. By strategically reallocating resources and integrating user feedback mechanisms, I ensured our IT support not only resolved issues efficiently but also proactively addressed potential system challenges, significantly reducing repeat incident rates and enhancing overall operational stability.

• First-line support - desktop and networks
• Provided essential front-line assistance, ensuring the rapid resolution of IT issues to maintain high levels of operational efficiency. I handled over 50 daily support tickets related to desktop troubleshooting, network connectivity issues, and user support, maintaining a resolution rate of over 90% within the first contact. My expertise in diagnosing and resolving hardware and software problems contributed to a 30% decrease in repeat issues, enhancing user satisfaction and productivity. I also played a key role in network maintenance tasks, including monitoring network performance and assisting in network configuration changes, which ensured stable and reliable connectivity for all users. My dedication to providing fast and effective solutions was instrumental in optimizing our IT support services.

• ServiceDesk administrator, First-line support
• Worked productively with team members to achieve common goals.
• Adapted to new situations and learned new skills quickly.
• Showed initiative and willingness to take on new challenges.