Gail Tshuma

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Responded to inquiries from callers seeking information.
• Resolved customer problems and complaints.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Managed multiple tasks and met time-sensitive deadlines.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
• Maintained confidentiality of information regarding clients and company.
• Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
• Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
• Assistant to Managing Director and Education Managers

REASON FOR LEAVING : RETRENCHED

• Efficiently managed client communications via email, telephone, and postal mail
• Expertly directed incoming calls to appropriate internal personnel and departments, ensuring optimal caller satisfaction
• Resolved inquiries, issues, and concerns, escalating to management when necessary to maintain high levels of client service
• Handled the sorting, receipt, and distribution of mail and parcels across departments, streamlining interoffice correspondence
• Maintained a clean and welcoming reception area, reinforcing a positive company image
• Provided prompt and courteous assistance to clients, vendors, and the public over the phone
• Delivered professional and friendly service to greet and assist customers and visitors
• Supported company operations with clerical tasks, including copying, faxing, and file management
• Monitored and screened visitors, ensuring secure and authorized access to company personnel

REASON FOR LEAVING : COMPANY CLOSED DOWN

• Expertly promoted featured beverages and restaurant specials, enhancing guest experiences and boosting sales
• Efficiently processed transactions, including credit card, cash, and gift certificate payments, ensuring accurate cash handling
• Knowledgeably described menu items and specials, recommending wine pairings to complement guest selections
• Successfully upsold premium specialty items, contributing to revenue growth

REASON FOR LEAVING : PERSONAL REASONS