Summary
Overview
Work History
Education
Skills
Custom
Timeline
Generic
GAIL SHARON COOMBES

GAIL SHARON COOMBES

Cilvale, Bapsfontein

Summary

I am looking for general office admin/receptionist employment where I can add and grow my experience and skills of my working skills over the years.

As a highly competent administrative assistant and receptionist, I would bring a resourceful, flexible and hardworking attitude to this role I am a self-starter, self-motivated, skilled and driven individual. I have solid communication skills both written and verbal. I am also familiar with Microsoft programs. I can work on my own.

I am an honest, hardworking, reliable loving and caring person. I love a challenge.

As a house mother for a house of safety run by CMR. I used to take care of sexually abused and underprivileged children. The ages were from 2 years to 15 years old. There were 14 children. Hope I will have the opportunity once again to do the work I really had a passion for and I hope I made a differnce in those childrens lives. Only with God’s grace will determine what is planned for my future and it is up to us to make the right choices.

I am a bit of a control freak but like to get things done. I believe in team work and all need to work together we should work, smartly, wisely and together in order to create a healthy society. There is never a problem but there are solutions.

I am an accomplished, knowledgeable, confident and versatile Management and Administrative Professional, offering extensive experience and strong communication, interpersonal and leadership skills to effectively resolve problems and provide superior customer service.

I am comfortable working in a fast - paced, deadline - driven environments as part of a team or individually.

I have the ability to take initiative and manage time effectively. I have excellent telephone etiquette and my diverse set of skills also covers scheduling, reporting, facilitation, planning and organising.

I consider myself to be a dedicated, accurate and goal orientated individual, who always strives to deliver more than expected. I am known for building strong working relationships and I am committed to being a confident and respected member in the environment, I am working in.

Manager - Leadership that drives success

Receptionist - Welcoming, professional and efficient

Supervisor - Organised, reliable and team focused

Administrator - Detail - orientated, efficient and administratively skilled

Delivers reception, administration and guest services with a calm, organised approach that supports smooth day-to-day operations. Manages budgets, bookings, staff coordination and compliance to maintain standards and keep work moving efficiently. Builds strong client relationships through clear communication, reliability and practical problem-solving.

Overview

43
43
years of professional experience

Work History

General Manager

Guesthouse
Johannesburg, Gauteng
10.2023 - Current
  • Currently Employed as a General Manager for a Guesthouse in Gauteng.
  • Oversaw daily operations, maintaining strict adherence to quality standards and regulatory compliance.
  • Managed financial budgets, forecasting, and reporting, ensuring fiscal responsibility and sustainability.
  • Controlled expenses and allocated financial resources to reach budget goals.
  • Built successful business culture focused on performance optimisation and goal attainment.
  • Developed successful strategies and policies, meeting organisational needs and implementing improvements.
  • Monitored operations to keep processes aligned with targets and matching forecasts.
  • Developed high-performing teams to consistently exceed goals, drive revenue and expand markets.
  • Analysed market trends and adjusted business strategies to capitalise on new opportunities for growth.
  • Kept organisation in compliance with regulations and internal requirements.
  • Reviewed reports, recommendations and requests from subordinate leadership.
  • Directed successful marketing campaigns, increasing brand visibility and market penetration.
  • Spearheaded operational improvements, significantly reducing costs while enhancing overall efficiency across departments.
  • Orchestrated the successful turnaround of underperforming departments, restoring profitability and operational excellence.
  • Managed online travel agencies to optimise bookings
  • Booking.com
  • Lekkerslaap
  • Expedia
  • TravelIT
  • Knightsbridge.

Standerton
01.2021 - 01.2023
  • Self-employed

ASSISTANT MANAGER - Harteespoort Dam

Bellevue Guesthouse
01.2019 - 01.2020
  • Left due to Covid 19.
  • Duties: Assistant Manager / Office Administration, Welcoming Guests/ Showing to their rooms. Booking’s and Reservations. SPA Bookings etc, Cooking, overseeing of staff/Housekeeping, buying of stock, Gardening and Pool Maintenance. Maintenance in general. Running of the guesthouse. Marketing the Guesthouse.

Safe House – House Mom - Silverton – Pretoria

HuisCarino
Pretoria
01.2013 - 01.2016
  • I used to have a house of safety for sexual abused and underprivileged children, which was through the CMR (Christelike Maatskaplike Raad CMR Gauteng)
  • Duties – Taken care of sexual abused and under privileged children age from 2 years to 16 years. Cooking – driving kids up and down to school. Homework – doctors etc.

Receptionist.

Bosch Car Service Centre
Silverlakes, Pretoria
01.2011 - 01.2013
  • Reception Duties – Customer Care – Booking in vehicles – Recons – Calling clients – Dealing with complaints – Dropping off and collecting clients.

House Keeping and cooking.

Milnerton Guesthouse
Cape Town
01.2010 - 01.2011
  • I moved to Cape Town to start a new life, so I helped a friend that owned the Guesthouse for a year, and then things didn’t work out as planned. So I decided to move back to Gauteng.

Cut to Size
01.2006 - 01.2009
  • Cut to size is a board business, kitchen, bedroom, and bathroom cupboards. It is owned my then boyfriend we worked together, then he opened another business in Kempton Park and I moved to Kempton Park to run the business. The business supplied board for making of kitchen and bedroom cupboards which we did cutting and edging.

Same as above

K. Carrim
01.2003 - 01.2005

Making Corporate clothing.

Self Employed
01.2000 - 01.2002

Receptionist – PA – Property Care taker.

K. Carrim Builders
01.1995 - 01.1999
  • Duties – Answering phone, Taking messages, Filing, Pod’s, ordering of stock and distributed out to shops and warehouse, Ordering stock for construction sites from supplies, Stock taking. Property – Had 8 buildings to look after residential and commercial. Finding tenants.

Receptionist – PRO

Stak Electronics
01.1992 - 01.1994
  • Duties – Opening and closing of warehouse, Answering telephone, filing, emails, Collection of containers receiving of stock and distributing to various shops, driving around, creditor’s and debtor’s. Looking after Directors children driving them around.

Receptionist – PA – Girl Friday

Motani Industries
01.1989 - 01.1991
  • Duties – Answering telephone, recons, admin, creditor’s debtors, Minutes for sales meeting, Organizing the showroom, catalogues and deliveries.

Receptionists – PA – Girl Friday

Construction Company
01.1986 - 01.1988
  • Duties – Answering phone – Payroll – wages – Recons – Arranging sites and workers – ordering stock etc.

Hairstylist

Headlines
01.1984 - 01.1986
  • Studied through the company and then I qualified as a hair stylist.

Tempting at Xanadu Nature Estate
01.2019
  • Period of 6 month.
  • Duties: Office Administration

Education

Matriculated -

Hillview High School
CBD - Pretoria
01-1983

Skills

  • Operations management
  • Staff training
  • Budget management
  • Financial reporting
  • Reservation systems
  • OTA management
  • Client relationship management
  • Stakeholder communication
  • Quality assurance
  • Risk assessment
  • Conflict resolution
  • Leadership excellence
  • Strategic planning
  • Client relations
  • Budget planning and forecasting
  • Staff recruitment and retention
  • Budgeting
  • Business administration
  • Event planning
  • Business networking
  • Quality control standards understanding
  • Customer service excellence
  • Decision making
  • Team Leadership
  • Active listening
  • Customer relationship management

Custom

  • I would love to work in the bush away from the hustle and bustle, yes I am almost 60 years old and please don’t let that put you off, I am very fit. I cook and make dinner. I have very strong marketing skills and know how to communicate with all different types of people. I have local and overseas clientele. I can work totally on my own. I am currently using Knightsbridge, Quickbooks, Booking.com, Leekerslaap, Expedia, TravelIT etc. My direct bookings are +- 75 to 80% and Booking.com is 35 to 40 %.
  • Thank you for giving me this opportunity in forward me my CV, and look forward to hearing you.

Timeline

General Manager

Guesthouse
10.2023 - Current

Standerton
01.2021 - 01.2023

ASSISTANT MANAGER - Harteespoort Dam

Bellevue Guesthouse
01.2019 - 01.2020

Tempting at Xanadu Nature Estate
01.2019

Safe House – House Mom - Silverton – Pretoria

HuisCarino
01.2013 - 01.2016

Receptionist.

Bosch Car Service Centre
01.2011 - 01.2013

House Keeping and cooking.

Milnerton Guesthouse
01.2010 - 01.2011

Cut to Size
01.2006 - 01.2009

Same as above

K. Carrim
01.2003 - 01.2005

Making Corporate clothing.

Self Employed
01.2000 - 01.2002

Receptionist – PA – Property Care taker.

K. Carrim Builders
01.1995 - 01.1999

Receptionist – PRO

Stak Electronics
01.1992 - 01.1994

Receptionist – PA – Girl Friday

Motani Industries
01.1989 - 01.1991

Receptionists – PA – Girl Friday

Construction Company
01.1986 - 01.1988

Hairstylist

Headlines
01.1984 - 01.1986

Matriculated -

Hillview High School
GAIL SHARON COOMBES