Gail DU RANDT
Retail Manager
Nelspruit
Summary
Dynamic corporate management professional with a proven track record in optimizing store operations and fostering team leadership. Recognized for enhancing customer satisfaction and driving operational efficiency through strategic initiatives. Expertise in building cohesive teams and implementing effective sales strategies, ensuring adaptability and reliability in fast-paced retail environments. Committed to achieving results through strong collaboration and a focus on continuous improvement.
Overview
28
28
years of professional experience
2
2
Languages
Work History
Corporate Store Manager
SPAR Lowveld – SPAR Orchards
12.2024 - Current
- Successfully managed store operations, resulting in a 15% increase in sales over two years
- Implemented customer service strategies that improved customer satisfaction scores by 20%
- Optimized inventory management, reducing out-of-stock incidents by 30%
- Supervised and trained staff, leading to a 25% improvement in employee performance evaluations
- Enhanced visual merchandising, driving a 10% increase in impulse purchases
- Developed and executed loss prevention measures, reducing shrinkage by 15%
- Collaborated with corporate leadership to develop and execute strategies that aligned with company goals and objectives.
- Improved communication between store employees by holding regular team meetings and encouraging open dialogue regarding challenges faced on the job.
- Launched successful marketing campaigns that drove foot traffic to the store and boosted sales revenue.
- Oversaw budgeting process for the store, consistently meeting or exceeding financial targets set by corporate management.
- Leveraged employee strengths by assigning tasks strategically, resulting in high-performing teams capable of exceeding sales targets consistently.
- Reduced employee turnover through effective hiring practices, ongoing coaching, and fostering a supportive work culture.
- Optimized product placement within the store layout to facilitate easier shopping experiences for customers while maximizing sales potential.
- Monitored competitor activity within the market area, adapting tactics as necessary to maintain a competitive edge in the industry space.
- Implemented efficient scheduling practices to optimize staff productivity while maintaining high levels of customer satisfaction.
- Analyzed financial reports to identify trends and areas for growth, leading to improved profitability across all departments.
- Conducted regular performance evaluations for staff members, providing constructive feedback for professional development opportunities.
- Increased overall store performance by implementing strategic sales techniques and exceptional customer service.
- Streamlined operational processes by identifying inefficiencies and implementing changes to maximize employee productivity.
- Developed a highly motivated team through regular training sessions and consistent feedback for continuous improvement.
- Coordinated special events at the store location that attracted repeat customers, driving increased revenue and brand awareness.
- Addressed customer concerns promptly and professionally, resolving issues to ensure long-term customer loyalty.
- Maintained a clean, safe, and organized store environment, ensuring compliance with company guidelines and local regulations.
- Established strong relationships with vendors, negotiating favorable contracts for merchandise procurement.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Retail Operations Advisor
SPAR Lowveld
08.2023 - 11.2024
- Oversaw retail operations across nine Corporate SPARs, achieving a 10% increase in overall efficiency
- Developed and implemented operational standards, policies, and procedures that streamlined processes and reduced costs
- Analyzed sales data and customer feedback to identify areas for improvement, resulting in a 20% increase in customer satisfaction
- Implemented training programs that equipped retail staff to meet operational standards, leading to a 15% improvement in performance
- Collaborated with cross-functional teams to ensure alignment and effective operations
- Developed strong relationships with vendors, ensuring timely deliveries and favorable pricing for products.
- Managed day-to-day operations of the store, maintaining a clean, organized, and welcoming environment for customers.
- Monitored competitors'' activities closely to inform strategic decisions about pricing adjustments or new market opportunities exploration.
- Analyzed sales data to identify trends and adjust merchandise assortment accordingly, driving higher revenue growth.
- Enhanced customer satisfaction by efficiently addressing and resolving retail operation issues.
- Mentored junior staff members, empowering them to take on additional responsibilities and grow within the company.
SPAR Corporate Store Manager
SPAR Lowveld – SPAR Courtside
11.2022 - 07.2023
- Increased sales by 10%
- Managed store operations to ensure profitability and sound stock management
- Developed and presented annual business plans and budgets, achieving financial performance targets
- Executed in-store initiatives to meet margin targets and adjust sales goals based on changing conditions
- Implemented measures to reduce shrinkage across the business
- Created a store environment with visible fresh departments, strong price messaging, and high stock levels
- Managed inventory effectively, resulting in reduced shrinkage and increased product availability for customers.
- Enhanced visual merchandising displays, resulting in increased customer engagement and higher average transaction values.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Rotated merchandise and displays to feature new products and promotions.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Approved regular payroll submissions for employees.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Established strong relationships with vendors, negotiating favorable contracts for merchandise procurement.
- Streamlined operational processes by identifying inefficiencies and implementing changes to maximize employee productivity.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reported issues to higher management with great detail.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Maintained a clean, safe, and organized store environment, ensuring compliance with company guidelines and local regulations.
- Increased overall store performance by implementing strategic sales techniques and exceptional customer service.
- Developed a highly motivated team through regular training sessions and consistent feedback for continuous improvement.
- Collaborated with corporate leadership to develop and execute strategies that aligned with company goals and objectives.
- Implemented efficient scheduling practices to optimize staff productivity while maintaining high levels of customer satisfaction.
- Analyzed financial reports to identify trends and areas for growth, leading to improved profitability across all departments.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Optimized product placement within the store layout to facilitate easier shopping experiences for customers while maximizing sales potential.
- Launched successful marketing campaigns that drove foot traffic to the store and boosted sales revenue.
- Monitored competitor activity within the market area, adapting tactics as necessary to maintain a competitive edge in the industry space.
- Oversaw budgeting process for the store, consistently meeting or exceeding financial targets set by corporate management.
- Coordinated special events at the store location that attracted repeat customers, driving increased revenue and brand awareness.
- Reduced employee turnover through effective hiring practices, ongoing coaching, and fostering a supportive work culture.
- Conducted regular performance evaluations for staff members, providing constructive feedback for professional development opportunities.
- Addressed customer concerns promptly and professionally, resolving issues to ensure long-term customer loyalty.
- Improved communication between store employees by holding regular team meetings and encouraging open dialogue regarding challenges faced on the job.
- Leveraged employee strengths by assigning tasks strategically, resulting in high-performing teams capable of exceeding sales targets consistently.
Manager
OK Minimark Watsonia, Rustenburg
07.2022 - 09.2022
- Updated and implemented employee contracts, policies, and procedures
- Managed stock ordering, receiving, and control, ensuring optimal inventory levels
- Processed invoices and generated financial reports, maintaining accurate records
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
Manager
OK Express Tuinstraat, Rustenburg
04.2022 - 06.2022
- Successfully opened a new store, managing supplier relationships and stock ordering
- Recruited and trained employees, implementing contracts and policies
- Generated daily, weekly, and monthly financial reports, ensuring accurate financial management
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Improved marketing to attract new customers and promote business.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Improved safety procedures to create safe working conditions for workers.
General Manager
Unique Quality Tombstones, Rustenburg
02.2022 - 03.2022
- Managed customer orders, sales, and stock control
- Generated weekly and monthly reports for directors, ensuring transparency and accountability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Retail Manager
SPAR Graskop
04.2019 - 09.2021
- Ensured budgets and sales targets were met, overseeing departmental stock takes and ordering
- Managed cash office procedures and customer service, resolving queries and complaints
- Prepared promotional materials and displays, liaising with SPAR Lowveld
- Controlled store inventory and reviewed cash handling and operations reports.
- Analyzed sales data to identify trends, adjust inventory levels accordingly, and maximize revenue opportunities.
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Trained and developed new employees for ease of transition into team.
- Led a team of retail associates to achieve sales targets and deliver outstanding customer experiences.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Prioritized excellent customer service through continuous monitoring of employee interactions with shoppers.
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Developed staff training programs that resulted in improved product knowledge and enhanced selling skills.
- Contributed to company-wide initiatives by participating in regional manager meetings, sharing best practices, and collaborating on strategy development.
- Boosted overall store revenue by adapting targeted marketing initiatives based on demographic research within the local area, increasing turnover by 10%
- Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
- Completed daily paperwork and computer entry of sales data as established by management.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Fostered a supportive work environment through coaching sessions, team-building activities, and open communication channels for staff feedback.
- Implemented loss prevention strategies to minimize shrinkage and maintain profitability.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Established positive relationships with vendors, negotiated favorable terms, and ensured timely delivery of merchandise orders.
- Recruited top talent for retail positions by conducting thorough interviews and selecting qualified candidates that aligned with company values.
Assistant Manager
SPAR Graskop
12.2001 - 04.2019
- Ensured compliance with occupational health, safety, and food safety standards
- Managed departmental stock takes, ordering, and receiving stock
- Created new recipes on SIGMA for all service departments
- Arranged demos and functions, including yearly spring festivals
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Debtors Clerk
Safcol Blyde Sawmill
07.2000 - 11.2001
- Sorted and filed security documentation, prepared and processed invoices and credit notes
- Managed petty cash payments and printed statements
- Maintained filing system and organized customer documents for easy retrieval of information.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
Creditors Clerk
Safcol Blyde Sawmill
02.2000 - 07.2000
- Prepared and processed documents, reconciled accounts, and managed queries
- Assisted in budget preparation through meticulous analysis of historical expenditure data, enabling more accurate forecasting for future periods.
- Collaborated effectively with cross-functional teams to ensure accurate and efficient invoice processing, leading to a reduction in discrepancies between sales orders and invoices.
- Improved client relations by promptly addressing and resolving inquiries, leading to higher satisfaction rates among creditors.
- Enhanced communication with clients by establishing regular check-ins and updates, fostering strong relationships with creditors.
- Maintained accurate financial records for over 100 creditor accounts, ensuring timely payments and reducing late fees.
- Facilitated dispute resolution by liaising with clients and internal departments, resulting in timely issue resolutions and improved client relationships.
General Manager
Oaks Family Supermarket
01.1998 - 01.2000
- Managed stock ordering, cash sales, and stock take
- Provided customer service and managed petty cash
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed budget implementations, employee evaluations, and contract details.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Formulated policies and procedures to streamline operations.
- Developed and implemented strategies to increase sales and profitability.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Education
Certificate - Skills Development
SAATCA Online Training
South Africa 04.2001 -
Practical Guide To Unfair Dismissals - Skills Development
LabourNet
Mbombela South Africa 04.2001 -
Initiating & Chairing A Disciplinary Hearing - Skills Development
LabourNet
Mbombela, South Africa 04.2001 -
Introduction To Labour Law And The BCEA - Skills Development
LabourNet
Mbombela, South Africa 04.2001 -
Most Improved SIGMA User 2016 - Operating Systems
SPAR Academy of Learning
Mbombela, Mpumalanga 04.2001 -
HIV/AIDS Awareness - Skills Development
High Performance Skills
Mbombela, South Africa 04.2001 -
National Certificate - Business Management
SPAR Academy of Learning
Mbombela, South Africa 04.2001 -
SPAR Retail Management Programme - Business Management
SPAR Training Academy
Mbombela, Mpumalanga 04.2001 -
Microsoft Office Package - Operating Systems
CS Holdings
Mbombela, Mpumalanga 04.2001 -
High School Diploma -
Barberton High School
Barberton, Mpumalanga 04.2001 -
Skills
Process optimization management
Sales strategy development
Guiding professional development
Advanced technical skills
Operations management
Sales management
Coaching and mentoring
Technology proficiency
Employee engagement
References
- Koot, van der Walt, Acting Manager, 013-754 2700, Blyde Sawmill
- Raymond, Emmerick, CEO, 013-767 1550, 083 253 3482, Graskop SPAR
- Stolla, Stoltz, Retail Ops Manager, 013-753 6800, 067 750 9503, SPAR Lowveld
- Lucinda, Engelbrecht, Owner, 083 279 5477, Unique Quality Tombstones
- Jacques, Swarts, Owner, 083 520 5768, OK Express Tuinstraat
- Alison, Webb, Owner, 073 264 1196, OK Minimark Watsonia
- Andrew, Webb, Owner, 083 271 0129, OK Minimark Watsonia
Gap Year
1992 – 1998 Stay at home mom.
Timeline
Corporate Store Manager
SPAR Lowveld – SPAR Orchards
12.2024 - Current
Retail Operations Advisor
SPAR Lowveld
08.2023 - 11.2024
SPAR Corporate Store Manager
SPAR Lowveld – SPAR Courtside
11.2022 - 07.2023
Manager
OK Minimark Watsonia, Rustenburg
07.2022 - 09.2022
Manager
OK Express Tuinstraat, Rustenburg
04.2022 - 06.2022
General Manager
Unique Quality Tombstones, Rustenburg
02.2022 - 03.2022
Retail Manager
SPAR Graskop
04.2019 - 09.2021
Assistant Manager
SPAR Graskop
12.2001 - 04.2019
Certificate - Skills Development
SAATCA Online Training
04.2001 -
Practical Guide To Unfair Dismissals - Skills Development
LabourNet
04.2001 -
Initiating & Chairing A Disciplinary Hearing - Skills Development
LabourNet
04.2001 -
Introduction To Labour Law And The BCEA - Skills Development
LabourNet
04.2001 -
Most Improved SIGMA User 2016 - Operating Systems
SPAR Academy of Learning
04.2001 -
HIV/AIDS Awareness - Skills Development
High Performance Skills
04.2001 -
National Certificate - Business Management
SPAR Academy of Learning
04.2001 -
SPAR Retail Management Programme - Business Management
SPAR Training Academy
04.2001 -
Microsoft Office Package - Operating Systems
CS Holdings
04.2001 -
High School Diploma -
Barberton High School
04.2001 -
Debtors Clerk
Safcol Blyde Sawmill
07.2000 - 11.2001
Creditors Clerk
Safcol Blyde Sawmill
02.2000 - 07.2000
General Manager
Oaks Family Supermarket
01.1998 - 01.2000