Traveling
Gadijah Jabaar
Forensics Analyst
Cape Town,WC
Summary
To work in a dynamic environment, where my skills and knowledge can be appropriately applied. To be flexible and provide positive, organizational and personal success to the best of my ability. To constantly challenge myself in all job roles and to create synergy and competition. My immediate appearance would be well groomed and easily approachable.
Overview
5
5
years of professional experience
1
1
Language
Work History
Forensics Analyst
The Foschini Group
01.2024 - Current
- Preventing fraudulent activity to take place on TFG accounts.
- Assisted in the development of internal policies, ensuring compliance with legal requirements and ethical guidelines.
- Expedited case resolutions by accurately processing and interpreting digital evidence.
- Tracked fraud cases and monitored trends to develop strategies for prevention.
- Summarized all key information regarding investigation into detailed report for delivery to client.
- Detected fraudulent activities by conducting thorough investigations and analyzing transactional data.
Customer Services
The Fischini Group
07.2021 - 12.2023
- Maintained and managed customer clothing accounts and databases.
- Reduced response time for customer inquiries by streamlining communication processes.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Actively working on all external systems such as Trans-unions (ITC), Odyssey, Alpha and Vision (Mocha).
- Logging and capturing all queries,complaints and compliments on an internal system called CSM.
- Nominated to train and support agents on the floor with the queries.
- Nominated to be the team 2IC -second in charge.
Administrator
RTA Day Care Centre
03.2019 - 01.2021
- Completing all administrative duties and ensuring daily breakdowns and information is captured.
- Evaluating all accounts and amending the weekly, monthly and yearly fess according to school fess to internal requirements and ensuring all customers are aware of any changes to assist them.
- Registering and updating all information on internal data base.
- Ensuring all teachers adhere to daily and weekly programmers and schedules.
- Arranging all groups meetings regarding any internal school development.
- Managing all external events - Raffling, sports and sales activities including excursions.
Education
No Degree -
Iqra Academy Secondary School
Cape Town 04.2001 -
Skills
Multitasking Abilities
Active Listening
Problem-Solving
Team building
Data Recovery
Goal Setting
Self Motivation
Continuous Improvement
Effective Communication
Interests
Experiencing life out of my comfort zone
Timeline
Forensics Analyst
The Foschini Group
01.2024 - Current
Customer Services
The Fischini Group
07.2021 - 12.2023
Administrator
RTA Day Care Centre
03.2019 - 01.2021
No Degree -
Iqra Academy Secondary School
04.2001 -