Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

GADIJA MOHAMED

Kensington

Summary

A results-driven professional with over 20 years of experience in management and customer relations within both retail and corporate environments. Proven expertise in leading teams, resolving complex customer issues, and optimizing operational processes. Seeking a challenging position that will allow me to utilize my leadership skills and customer service expertise to drive business success and foster professional growth.

Overview

26
26
years of professional experience
4
4
years of post-secondary education

Work History

Lead Billing Specialist

WNS - British Gas (Centrica Campaign)
11.2020 - Current
  • Serve as acting team lead when needed, managing team performance and daily operations
  • Oversee billing processes, payment plans, and customer inquiries for both consumer and SMB customers
  • Provide coaching and training on systems and processes to support team development
  • Collaborate with other departments to streamline customer service and improve workflow efficiency.

Team Leader

Vodacom & Teleperformance
01.2010 - 01.2011
  • Led a team of 15 agents, ensuring KPI achievement and high levels of customer satisfaction
  • Trained and mentored team members, promoting leadership development.

Customer Service Consultant

Vodacom (In-Office)
01.2006 - 01.2010
  • Handled customer inquiries related to accounts, billing, contracts, and network issues
  • Consistently ranked as one of the top-performing agents, recognized for excellent customer service
  • Mentored new agents and contributed to product knowledge initiatives.

Assistant Store Manager

Look and Listen Pty Ltd
02.2005 - 01.2006
  • Managed store operations including stock control, customer service, and logistics
  • Led a team in achieving sales targets and provided regular training and development.

Departmental Manager

C.N.A
01.1999 - 01.2004
  • Managed a department of sales associates, ensuring high performance and customer satisfaction
  • Oversaw stock management and merchandising, ensuring alignment with business goals.

Education

Matriculated -

Rylands High School
01.1993 - 04.1997

Skills

Team leadership and management

Process optimization and workflow improvement

Strong communication and interpersonal skills

Accomplishments

  • Certified in Contact Centre NQF2
  • Shine Literacy volunteer

References

  • Junaid George (Current Manager), 081 551 4647
  • Moneeb Levy (EHOD Vodacom), 082 990 0786
  • Terence Mansfield (OPS Manager/Trainer Teleperformance), 084 061 1218
  • Kudzai Mutira (WNS), 082 223 0062

Timeline

Lead Billing Specialist

WNS - British Gas (Centrica Campaign)
11.2020 - Current

Team Leader

Vodacom & Teleperformance
01.2010 - 01.2011

Customer Service Consultant

Vodacom (In-Office)
01.2006 - 01.2010

Assistant Store Manager

Look and Listen Pty Ltd
02.2005 - 01.2006

Departmental Manager

C.N.A
01.1999 - 01.2004

Matriculated -

Rylands High School
01.1993 - 04.1997

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GADIJA MOHAMED