Microsoft (Outlook, Word, Excel, Powerpoint)
Gabriella Vienna
Unemployed
Durban
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
3
3
Certifications
4
4
Languages
14
14
years of post-secondary education
Work History
Store Manager
OBC Group
09.2023 - 03.2024
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Streamlined purchasing processes, negotiating with vendors for better prices and payment terms.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Assessed local market trends to make informed decisions regarding product assortment adjustments or pricing changes based on consumer demand patterns.
- Approved regular payroll submissions for employees.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Managed inventory control, cash control, and store opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Store Manager
OBC Group
09.2021 - 08.2023
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Streamlined purchasing processes, negotiating with vendors for better prices and payment terms.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
Assistant Store Manager
OBC Group
03.2021 - 08.2021
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Rotated merchandise and displays to feature new products and promotions.
- Capturing of Invoices and general admin related work
Salesperson
Kotsovolos, Dixons Carphone
11.2019 - 12.2020
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Implemented effective sales strategies to maximize revenue generation.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
- Spearheaded initiatives to improve internal communication within the sales team, fostering collaboration and sharing best practices.
- Exceeded monthly targets by diligently following up on leads and closing deals promptly.
- Enhanced product knowledge by attending training sessions and staying current with industry trends.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Attended monthly sales meetings and quarterly sales trainings.
- Performed inventory counts on regular basis to keep our system up to date
Sales Representative
MLS
12.2018 - 11.2019
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Collaborated with marketing to create impactful promotional materials for increased brand awareness.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Streamlined sales processes by identifying inefficiencies and implementing improvements for enhanced productivity.
- Forged strong partnerships with industry influencers to elevate brand reputation within the market.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Used in-store system to locate inventory and place special orders for customers.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Listened to customer needs and desires to identify and recommend optimal products.
Education
Biological Applications And Technology
University of Ioannina
Ioannina Greece 09.2008 - 06.2019
High School Diploma -
General High School of Nikaia
Pireus Greece 2005 - 2008
Skills
POS Systems
Revenue Generation
Shift Scheduling
Budget Administration
Retail Inventory Management
Report Generation
Outstanding communication skills
Order Management
Administrative Management
Team motivation
CRM software proficiency
Proficient in MICROSOFT, BRM and others
Software
BRM
CRM
Certification
Standard Language Certificate for Medical purposes
Interests
I play various Musical instruments
I enjoy traveling
I love reading various literature
Art History
Quote
I believe you have to be willing to be misunderstood if you're going to innovate.
Jeff Bezos
Timeline
Store Manager
OBC Group
09.2023 - 03.2024
Store Manager
OBC Group
09.2021 - 08.2023
Assistant Store Manager
OBC Group
03.2021 - 08.2021
Salesperson
Kotsovolos, Dixons Carphone
11.2019 - 12.2020
Sales Representative
MLS
12.2018 - 11.2019
Biological Applications And Technology
University of Ioannina
09.2008 - 06.2019
High School Diploma -
General High School of Nikaia
2005 - 2008