Microsoft (Outlook, Word, Excel, Powerpoint)
Gabriella Vienna
Unemployed
Durban
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
3
3
Certifications
4
4
Languages
14
14
years of post-secondary education
Work History
Store Manager
OBC Group
09.2023 - 03.2024
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Streamlined purchasing processes, negotiating with vendors for better prices and payment terms.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Assessed local market trends to make informed decisions regarding product assortment adjustments or pricing changes based on consumer demand patterns.
- Approved regular payroll submissions for employees.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Managed inventory control, cash control, and store opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Store Manager
OBC Group
09.2021 - 08.2023
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Streamlined purchasing processes, negotiating with vendors for better prices and payment terms.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
Assistant Store Manager
OBC Group
03.2021 - 08.2021
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Rotated merchandise and displays to feature new products and promotions.
- Capturing of Invoices and general admin related work
Salesperson
Kotsovolos, Dixons Carphone
11.2019 - 12.2020
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Implemented effective sales strategies to maximize revenue generation.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
- Spearheaded initiatives to improve internal communication within the sales team, fostering collaboration and sharing best practices.
- Exceeded monthly targets by diligently following up on leads and closing deals promptly.
- Enhanced product knowledge by attending training sessions and staying current with industry trends.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Attended monthly sales meetings and quarterly sales trainings.
- Performed inventory counts on regular basis to keep our system up to date
Sales Representative
MLS
12.2018 - 11.2019
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Collaborated with marketing to create impactful promotional materials for increased brand awareness.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Streamlined sales processes by identifying inefficiencies and implementing improvements for enhanced productivity.
- Forged strong partnerships with industry influencers to elevate brand reputation within the market.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Used in-store system to locate inventory and place special orders for customers.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Listened to customer needs and desires to identify and recommend optimal products.
Education
Biological Applications And Technology
University of Ioannina
Ioannina Greece 09.2008 - 06.2019
High School Diploma -
General High School of Nikaia
Pireus Greece 2005 - 2008
Skills
POS Systems
Software
BRM
CRM
Certification
Standard Language Certificate for Medical purposes
Interests
I play various Musical instruments
I enjoy traveling
I love reading various literature
Art History
Quote
I believe you have to be willing to be misunderstood if you're going to innovate.
Jeff Bezos
Timeline
Store Manager
OBC Group
09.2023 - 03.2024
Store Manager
OBC Group
09.2021 - 08.2023
Assistant Store Manager
OBC Group
03.2021 - 08.2021
Salesperson
Kotsovolos, Dixons Carphone
11.2019 - 12.2020
Sales Representative
MLS
12.2018 - 11.2019
Biological Applications And Technology
University of Ioannina
09.2008 - 06.2019
High School Diploma -
General High School of Nikaia
2005 - 2008
Standard Language Certificate for Medical purposes
ECDL
C2 Michigan Language Proficiency
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