Gabriella Adrienne Uys
Cape Town
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Very much a peoples person.
Overview
9
9
years of professional experience
Work History
Manager
Café Latino coffee shops
02.2020 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Recreational Amusement Attendant
Ray Cammack Shows
02.2017 - 11.2019
- Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
- Cleaned rides and attractions to reduce spread of germs and bacteria.
- Conducted inventory, stocking and merchandising to track supplies and placed orders.
- Encouraged rules and regulations of recreation facility to promote safety and welfare of guests and members.
- Sales, Encouraged guests tom play rapid games. (water race)
- Promoted to MANAGER (in 2019)
Waitress
Cafe Latino coffee shops
01.2015 - 12.2016
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- While waitressing, I was studying an Equestrian advanced course.
Education
No Degree - Equestrian Studies
Equestrian Academy of Cape Town
Kuilsriver, Cape Town, South Africa12.2014
Skills
- Food and Beverage Management
- Income and Expense Management
- Managing Laborers
- Timelines and Milestones
Timeline
Manager
Café Latino coffee shops
02.2020 - Current
Recreational Amusement Attendant
Ray Cammack Shows
02.2017 - 11.2019
Waitress
Cafe Latino coffee shops
01.2015 - 12.2016
No Degree - Equestrian Studies
Equestrian Academy of Cape Town
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