Gabriela Fernando

Providing support to the school, teachers and learners by supporting learners with their educational and social developmental needs.

• Assisted lead teacher in managing classroom behavior, ensuring a safe and supportive learning environment for all students.
• Assisted lead teacher in the monitoring of student progress and updating required documentation, ensuring accurate records for each learner.
• Supervised students during lunch breaks, recess, field trips, and other school-related events, maintaining a positive atmosphere conducive to learning.

• Built relationships with customers to encourage repeat business.
• Solved customer challenges by offering relevant products and services.
• Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Liaised between clients and vendors and maintained effective lines of communication.
• Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Prioritized helping customers over completing other routine tasks in store.
• Listened to customer needs and desires to identify and recommend optimal products.
• Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
• Collaborated with team members to achieve monthly sales targets.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
• Assessed customer needs and utilized suggestive selling techniques to drive sales.