Gabisile Kiviti
Hr. Administrator
Benoni
Summary
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
23
23
years of professional experience
Work History
Receptionist
Cashbuild Head Office
08.2018 - Current
- Answering and directing telephone incoming and outgoing calls on the switchboard
- Recording all call logs for facilities and liaising with service provider
- Operating the man 3000-sending of telephones reports/ Changing of Extensions/departmental information
- Operating the omnivista System –Editing of username/extension info, de-activating, and re-activating telephones, changing of public network, barring users, creating, and editing speed dials
- Operating the biometrics and DVR System –Loading on New User onto the system, Extracting reports for management
- Daily Access Control – Capturing Employee Access Control from the guardhouse daily and forwarding it to management on a weekly basis
- Ordering of business cards
- Ordering of the company Groceries/Refreshments and keeping a stock take
- Receiving and distributing the companies’ incoming mail
- Updating Internal Contacts details including Suppliers and stores
- All general adhoc duties
Sales-co
Cashbuild Highgate
11.2017 - Current
- Drawing plans
- Figures
- Managing Stock and products
- Sales
- Deliveries
- Quote
- Creating customer numbers
- Floor Standard
- Special orders and deliveries
General Assistance, GRS, Cashier, Sales advisor, End Controller, PIC, System –sup, Sales – co, Forklift Driver
Learnership with Cashbuild
11.2016 - Current
HR Administrator
Cashbuild Head Office
03.2020 - 01.2023
- Industrial Relations - Save all recommendations on the G drive
- Ensure that a file is opened for all new cases
- Capture and update information on the tracking sheet and calendar
- Follow up on any outstanding queries regarding CCMA cases
- Administer CON/ARB objection process
- Capture all Disciplinary action schedules
- Long Service Award
- Print list from Accsys system for names of the employees who qualify
- Ensure all LSA certificates are printed and signed by the chief executive
- Process order on the supplier for watches /certificates
- Distribute LSA certificates to line managers
- Follow – up with line management if certificates have been received and issues to relevant employee
- Order watches or arrange bulk accounts for 10/15/20 and 20-year awards and give to line management
- Compile retirement letter and list of delegates due for retirement monthly to send the relevant Department Heads/ Divisional Managers
- Retirement Process
- Compile retirement letter and list of delegates due for retirement monthly to send to the relevant Department Heads/Divisional Managers
- General Administration
- Ensure is done daily
- Maintain attendance register for HR
- Order stationery for the Department, when required
- Maintain credit cards claims for HR Department
- Capture all HR Packs and Employee of the month
- Capture required audit scores on a daily score on a weekly basis and save on the G drive for performance Appraisal purposes
- Hall of Fame
- Coordinates nominations process
- Administer voting process
- Arrange all pick-ups for staff travelling by buses and taxis
- Ad hoc duties
- Performing ad hoc duties, as required by management
Telesales Agent
FNB DIRECT
02.2005 - 10.2016
- Amending Customer Payments
- General inquiries
- Sales- Selling products
- Calculation and interests
- Solving Customer queries on SAP
- Billing
Customer Service Representative
British Gas UK
02.2002 - 11.2004
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Education
No Degree - Call Centre Certificate
Successor Agency
Johannesburg, South Africa 04.2001 - 01.2002
Tertiary - HR Management
Oxbridge Academy
Johannesburg, South Africa 01.2022 - 01.2024
High School Diploma -
Benoni High School
Benoni, South Africa 04.2001 - 01.2000
No Degree - Internship
SETTA Internaship
Johannesburg, South Africa 04.2001 -
Skills
Data entry
Highestgradepassed
Matric
Schoolattended
Benoni high school
Yearpassed
2000
Employmentreferences
- Namvula Mabaso, 011-248-1500
- Slinganiso Ndlovu, 073-661-6217
- Christene Kraft, 011 248 5000/ 074 149 9093
Fullnames
Gabisile
Physicaladdress
23 North road cloverden, Crystal Park, 2093
Vehicle
Own
Personal Information
- ID Number: 8009231229082
- License: Code 08
- Date of Birth: 09/23/80
- Gender: Female
- Nationality: South African
- Marital Status: Married
Reading
to expand my knowledge, improve my focus, and reduce stress.
Timeline
Tertiary - HR Management
Oxbridge Academy
01.2022 - 01.2024
HR Administrator
Cashbuild Head Office
03.2020 - 01.2023
Receptionist
Cashbuild Head Office
08.2018 - Current
Sales-co
Cashbuild Highgate
11.2017 - Current
General Assistance, GRS, Cashier, Sales advisor, End Controller, PIC, System –sup, Sales – co, Forklift Driver
Learnership with Cashbuild
11.2016 - Current
Telesales Agent
FNB DIRECT
02.2005 - 10.2016
Customer Service Representative
British Gas UK
02.2002 - 11.2004
No Degree - Call Centre Certificate
Successor Agency
04.2001 - 01.2002
High School Diploma -
Benoni High School
04.2001 - 01.2000
No Degree - Internship
SETTA Internaship
04.2001 -
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