Gabi Walljee
Senior Hairstylist / Manager
Johannesburg
Summary
Dynamic Senior Hairstylist with extensive experience at Carlton Hair Int, specializing in precision hair styling and client relationship building. Proven track record of enhancing customer satisfaction through personalized consultations and effective problem-solving. Committed to continuous education and mentoring, fostering a collaborative team environment while driving salon revenue through innovative service offerings.
Overview
2026
2026
years of professional experience
3
3
Certifications
Work History
Senior Hairstylist
Carlton Hair Int
- Managed inventory effectively by tracking stock levels and placing orders when supplies were low, ensuring continuous availability of essential items for client services.
- Participated in industry events to stay updated on latest trends, styles, and techniques, furthering professional development as a hairstylist.
- Conducted staff training sessions on new products and tools to enhance team knowledge and skillset.
- Promoted salon special offers via social media channels, increasing brand awareness among potential customers.
- Collaborated with other salon professionals, such as makeup artists and estheticians, to provide comprehensive beauty solutions for clients attending special events or seeking complete makeovers.
- Strengthened client loyalty by providing exceptional follow-up care and addressing any post-appointment concerns or questions.
- Resolved customer complaints promptly, demonstrating excellent conflict resolution skills while safeguarding the reputation of the salon.
- Mentored junior hairstylists, improving their technical skills and enhancing overall team performance.
- Maintained accurate records of completed services for proper billing and facilitated smooth transactions at the point of sale.
- Maintained a high level of professionalism and expertise in executing complex color treatments, precision cuts, and advanced styling techniques.
- Developed strong relationships with clients through effective communication and understanding of their specific requirements.
- Implemented quality control measures to ensure consistency in service delivery across all stylists within the salon setting.
- Assisted in the recruitment process for new stylists, evaluating candidates based on technical skills and cultural fit within the team environment.
- Enhanced client satisfaction by providing personalized hair consultations and recommending suitable hairstyles based on individual preferences.
- Increased salon revenue by upselling various hair care products and services to clients during appointments.
- Collaborated with a diverse clientele, accommodating unique needs and ensuring exceptional customer service experiences.
Teacher
Carlton Hair Int
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
- Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
- Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
- Mentored new teachers, sharing best practices and providing guidance to help them adapt to their new roles successfully.
- Organized extracurricular activities such as clubs or field trips that enriched students' learning experiences outside traditional classroom settings.
Data Capturer
CEOCO
- Excelled in working independently as well as collaborating with teams, utilizing strong multitasking skills to manage competing priorities.
- Maintained strict confidentiality while handling sensitive client information and records.
- Corrected data entry errors to prevent duplication or data degradation.
- Verified accuracy and validity of data entered in databases
- Entered client information into databases quickly and with minimal errors.
- Obtained scanned records and uploaded into database.
- Scanned documents and saved in database to keep records of essential organizational information.
Outbound Sales Call Center Agent
The Unlimited
- Recorded customer feedback and sales data to improve sales and customer experience.
- Displayed resilience under pressure, managing high call volumes while maintaining a positive attitude towards customers and team members alike.
- Established professional relationships with clients and call center team members to boost trust, rapport and reliability.
- Used computer databases to keep track of phone calls, confidential notes about conversations and customer contact information.
- Adapted quickly to changes in company policies or product offerings, ensuring accurate information was relayed to customers at all times.
Manager
Carlton Hair Int
09.2024 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
- Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
- Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Education
Qualified Hairdresser - Artisan
Carlton Hair Int
Johannesburg 07.2019
Business Management And Ethics - Business
Unisa
Durban06.2013
Skills
Customized hair solutions
Certification
Hairdresser
Timeline
Hairdresser
08-2025
Manager
Carlton Hair Int
09.2024 - Current
Caucasian Hairstylist
07-2024
City And Guilds Qualified Hairdresser
06-2020
Senior Hairstylist
Carlton Hair Int
Teacher
Carlton Hair Int
Data Capturer
CEOCO
Outbound Sales Call Center Agent
The Unlimited
Qualified Hairdresser - Artisan
Carlton Hair Int
Business Management And Ethics - Business
Unisa
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