Gabaipone Martha Mathiane
153 Albertina Sisulu Florida Lake, Rooderpoort
Summary
I have broad experience in municipality revenue collections with CITY OF JOBURG and tracing tools system eg. CPB/TRACEPS. I have knowledge of debt collections system well developed skills in municipality system eg SAP. I am also well versed with administration Clerk and Receptionist. In organizing with strong skills in managing office operations and handling administrative tasks. Skilled in scheduling, data entry, and maintaining records, ensuring smooth and efficient workflow. Bringing valuable organizational and communication abilities to enhance office efficiency and productivity.
Overview
15
15
years of professional experience
Work History
Administration Clerk/Receptionist
Cmre Property Group
Johannesburg, South Africa
03.2025 - Current
- Filing
- Gathering information by email, telephone and in person
- Capturing/Recording and updating database
- Photocopying and scanning documents
- Liaising with clients, contractors
- Supporting the reception desk
- Answering calls and forwarding to correct department
- Confirming appointments and checking in visitors
Debt Collector
MNP Technologies
Johannesburg, South Africa
02.2023 - Current
- Municipal revenue collections
- Calling municipal customer debt collections
- Creating customer installment plans on municipal system eg SAP
- Updating internal debt collections systems
- Updating notes as per telephone call with debtor on right party contacts
- Responsible for additional revenue collections administrate
- Reaching monthly targets to individual performances review
- Attending to site visit accounts which are untraced
- Doing tracing tools eg CPB and TRACEPS
Security office system operator/controller
Fidelity Security Group
Johannesburg, South Africa
08.2014 - 01.2017
- Monitoring the alarm system at banks, atms, schools, houses, companies and fidelity monetary trucks
- Liaising with guards
- Monitoring security wired jackets on guards-panic buttons
- Doing data capturing and reports on security guards
- Doing generals office work
- Receiving inbound and outbound calls from clients eg banks, schools, companies, guards, technicians
Collections Agent
Saya Recoveries
Johannesburg, South Africa
02.2012 - 01.2014
- Collecting for different clothing and furniture stores
- Doing tracing using CPB system
- Creating instalment plans
- Updating internal debt collections systems
- Contacted customers and discussed unresolved issues and past-due payments to update customer accounts.
- Reviewed accounts to determine payment plan compliance.
Admin Clerk and Receptionist
AAI International
Johannesburg, South Africa
09.2010 - 12.2012
- managing the front desk, answering calls and emails, greeting visitors, scheduling appointments, handling mail and deliveries, maintaining office supplies, and providing administrative support.
- Handled photocopying documents, updating files and faxing communications for staff.
- Organizing and maintaining files, ordering office supplies, and managing records of meetings
- Keep the reception area tidy, presentable, and stocked with necessary supplies.
- Organized fair access to office facilities, resources and supplies.
Education
Call Centre/Computer Course
Topez Institute of Learning
2010
Matric
Wise Up Combined School
2007
Skills
- Communication skills
- Adaptability
- Team collaboration
- Computer skills
- Problem solving/ dispute resolutions
- Negotiation and persuasion
- Self motivation and target driven
- Creativity
Timeline
Administration Clerk/Receptionist
Cmre Property Group
03.2025 - Current
Debt Collector
MNP Technologies
02.2023 - Current
Security office system operator/controller
Fidelity Security Group
08.2014 - 01.2017
Collections Agent
Saya Recoveries
02.2012 - 01.2014
Admin Clerk and Receptionist
AAI International
09.2010 - 12.2012
Matric
Wise Up Combined School
Call Centre/Computer Course
Topez Institute of Learning
References
Mnp Technologies & CMRE Property Group
- Manager- Nhlanahla Moyo
- Contacts- 010 001 0081/078 381 3011- Current employer
Company- Fidelity Security Group
- Supervisor- Topsi Tsotetsi
- Contacts- 0789068731
Company- Saya Recoveries
- Manager- Elma
- Contacts- 011 767 5300/087 362 7292
AAI International
Director- Lisa Wekel
011 679 2350