Gabainewe Majafa
IT Manager: Service Delivery
Midrand
Summary
Knowledgeable IT Manager oversees technology deployment and maintenance. Instructs and leads IT staff members in support of hardware, software and networking infrastructure. Actively works with executives to determine and implement tech needs. Manages technology strategy, training and documentation. Diligent, forward-thinking and adaptable to dynamic company, customer, and project needs. Successful at motivating teams to meet demanding timelines.
Overview
21
21
years of professional experience
Work History
IT Manager: Service Delivery
Media24
06.2019 - Current
- Perform incidents and request management process reviews to ensure effective workflow and recommend improvements
- Drive incidents and requests volume down through root cause analysis and deflection
- Project management of site capacity reviews and recommend upgrades where appropriate
- Work with outside vendors on circuit procurement, end-of-life equipment replacement, and cost-saving initiatives
- Managing the vendors and third-party internal processes and creating strategies for optimizing service delivery
- Manage and oversee technical escalations and advice using such opportunities to coach and develop the team to deliver positive outcomes to the organization
- Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery
- Analyse the business requirements, business strategy, direction, risks, and impact Maintain high-performance levels for service-related processes and implement improvement activities wherever necessary
- Developing a deep understanding of projects to gain insights into the scope of service delivery
- Analyzing third-party as well as internal processes, and creating strategies for service delivery optimization
- Building strong relationships with teams and stakeholders to enable effective dialogue exchange between departments
- Maintaining contingency plans and managing risks
- Collaborating with technical design teams to set standards for software, hardware, and security
- Coordinate the EUD lifecycle and manage the EUD EOL replacement projects
- Close collaboration with the IT partner (DD) in IT service offerings to meet the SLA
- Projects management
- People management.
- Streamlined processes through the automation of routine tasks, increasing team productivity and reducing manual effort.
- Established a robust IT service management framework based on industry standards such as ITIL, driving quality improvements and operational excellence.
- Developed custom IT solutions to address specific business needs, driving operational improvements and cost savings.
- Enhanced IT infrastructure security with regular vulnerability assessments and proactive patch management.
- Led a skilled IT team in providing exceptional technical support, fostering a collaborative environment that promoted professional growth.
- Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.
- Oversaw technology budget planning and allocation to optimize resource utilization while meeting organizational objectives.
- Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.
- Conducted regular performance evaluations to identify areas for improvement and develop targeted action plans for continuous enhancement of IT services.
- Spearheaded disaster recovery efforts during critical incidents, restoring systems functionality quickly to minimize downtime and maintain business continuity.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
IT Manager / Service Delivery Manager
Big Time Strategic Group
11.2015 - 05.2019
- Plans, directs, and manages the daily operation of the IT department
- Troubleshooting networking, servers, and specialized applications
- Maintenance of the IT software, infrastructure, network, and data storage
- Manage all service escalations in relation to operational requirements and processes
- Responsible for the delivery of IT solutions projects on time, within budget, and quality associated
- Work with a range of internal and external stakeholders to ensure that the site's performance and contract management strategy are understood and that effective support for the strategy is achieved
- Managing data management tasks related to project communications, gathering, and disseminating information to appropriate parties to facilitate project success
- Standardizing documentation, storage, and recordkeeping procedures, training employees on new protocols and processes to ensure 100% consistency and accuracy
- Introducing a systematic analysis of daily discrepancy reports ensuring quality assurance
- Operationally manage the smooth running of Sites on a weekly basis in line with the overall strategy
- Delivered efficiencies and service improvements, leading continuous improvement initiatives
- People management.
IT Manager
Galix Networking Raddison Blu Hotel
01.2015 - 10.2015
- Led a skilled IT team in providing exceptional technical support, fostering a collaborative environment that promoted professional growth.
- Enhanced IT infrastructure security with regular vulnerability assessments and proactive patch management.
- Established a robust IT service management framework based on industry standards such as ITIL, driving quality improvements and operational excellence.
- Oversaw technology budget planning and allocation to optimize resource utilization while meeting organizational objectives.
- Spearheaded disaster recovery efforts during critical incidents, restoring systems functionality quickly to minimize downtime and maintain business continuity.
- Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.
- Contributed to the successful completion of numerous high-profile projects by providing expert guidance on technology strategy, infrastructure design, and implementation best practices.
- Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.
HR Officer and Payroll Admin
Coldsure Distribution Services
04.2010 - 12.2014
Trainee web developer
NW Provincial Government
01.2003 - 06.2003
- Assisted with server management tasks, ensuring optimal performance for hosted websites.
- Contributed to the successful completion of multiple projects under tight deadlines.
- Increased site traffic by employing SEO best practices in content creation and meta-tag management.
- Supported the integration of third-party APIs to enhance website features and functionalities.
- Collaborated with team members to develop consistent website branding and cohesive designs.
- Provided exceptional customer support by addressing inquiries and troubleshooting issues quickly.
Education
Post Graduate Diploma Management -
North-West University
Potchefstroom, South Africa Current - 05.2023
HC Project Management -
Mancosa
Johannesburg, South Africa05.2023
ITIL4 Foundation - undefined
Torque-IT
BTECH IT Business -
Vaal University of Technology
Vanderbijlpark, South Africa09.2012
ND Information Technology -
Tshwane University of Technology
Pretoria, South Africa12.2002
Matric - undefined
Motswedi High School (North-West)
Skills
undefined
References
- Mr Mark Barrett, Media24, Head of Shared Technology, +27 21 406 3147, 071 728 9502
- Mr Vincent Ndlovu, Big-Time Strategic Group, Manager Technical, 012 036 1236, Tor
- Mrs Nokuthula Kamwendo, Holiday Inn (Galix Networking), HR Manager, 082 466 8694, kamwendon@gmail.com
- Mr. Sam Manyama, North West Provincial Government: Finance, IT Director, 082 570 2553, smanyama@qinfo.co.za
Timeline
Post Graduate Diploma Management -
North-West University
Current - 05.2023
IT Manager: Service Delivery
Media24
06.2019 - Current
IT Manager / Service Delivery Manager
Big Time Strategic Group
11.2015 - 05.2019
IT Manager
Galix Networking Raddison Blu Hotel
01.2015 - 10.2015
HR Officer and Payroll Admin
Coldsure Distribution Services
04.2010 - 12.2014
Trainee web developer
NW Provincial Government
01.2003 - 06.2003
HC Project Management -
Mancosa
ITIL4 Foundation - undefined
Torque-IT
BTECH IT Business -
Vaal University of Technology
ND Information Technology -
Tshwane University of Technology
Matric - undefined
Motswedi High School (North-West)
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